Stephen Bickerstaff
BELFAST,Down
Summary
I am a dependable individual with strong work ethic and commitment to maintaining clean and organised kitchen environment. Possesses skills in time management and teamwork, gained through various roles in customer service and hospitality. Capable of supporting kitchen operations to ensure smooth and efficient service.
I am an energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Kitchen porter
Landsdown Hotel
Belfast, Antrim
03.2022 - 08.2022
- Worked under pressure during peak times without compromising on quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Achieved high levels of organisation with sorting and storing deliveries.
- Assisted chefs in food preparation for efficient meal service.
- Cleaned work surfaces, ensured hygiene standards were met.
Server
Titanic Museum
Belfast, Antrim
07.2016 - 06.2018
- Improved customer satisfaction by providing attentive and professional service.
- Delivered impeccable service for enhanced dining experiences.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Managed high-volume orders to ensure timely delivery of meals.
- Set tables, ensuring a comfortable environment for customers.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Demonstrated menu knowledge to assist patrons in meal selections.
- Handled cash transactions, guaranteeing accurate bill payments.
- Collaborated closely with kitchen staff to manage dietary requirements of customers.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Worked efficiently under pressure during peak hours for seamless operations.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
Education
GCSE -
Knockbreda High School
Belfast Northern Ireland 09.2011 - 07.2016
Skills
- Customer orientation
- Memory recall
- Hospitality industry experience
- Knowledge of dietary restrictions
- Alcohol serving regulations
- Tactful up-selling
- Listening proficiency
- Serving etiquette
- Health and Safety Compliance
- Cash handling
- Recycling procedures
- Understanding kitchen hierarchy
- Awareness of food allergens
- Basic cooking knowledge
- Multitasking proficiency
- Team player
- Attention to Detail
- Self-disciplined
Timeline
Kitchen porter
Landsdown Hotel
03.2022 - 08.2022
Server
Titanic Museum
07.2016 - 06.2018
GCSE -
Knockbreda High School
09.2011 - 07.2016
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