Summary
Overview
Work history
Education
Skills
Timeline
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Stephen Bartle

Horsham,West Sussex

Summary

Hardworking Postman with experience managing high-volume deliveries across large areas. Sorted, loaded and dispatched post with care and attention for accurate, reliable operations. Processed customer receipt using hand-held devices for up-to-date service records. Dependable team worker with strong customer service skills. Performs tasks with meticulous attention to detail to meet time targets. Track record of producing accurate written records, planning logistics, and prioritising customer privacy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

36
36
years of professional experience

Work history

Postman

Royal Mail Group
Horsham, West Sussex
06.2011 - 11.2023
  • Used computerised tracking software to monitor delivery progress.
  • Responded to customer enquiries and escalated complaints to management.
  • Organised mail deliveries by priority and nearest location.
  • Sorted mail between routes to maximise efficiency.
  • Developed customer trust by providing traceability of mail through tracking numbers.
  • Participated in meetings with supervisors to discuss issues or concerns.
  • Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
  • Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
  • Secured customer signatures for deliveries using delivery management software.
  • Submitted reports to supervisors regarding accidents or incidents during time of duty.
  • Drove [Type] delivery vehicles safely and responsibly, representing [Type] brand with continued professionalism.
  • Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
  • Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
  • Carried heavy items to customers' desired location using best moving and handling practices.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.

Signaller

Network Rail
Horsham, West Sussex
05.1998 - 03.2011
  • Safeguarded team and equipment by using correct flags and signal systems during emergencies and maintenance activities.
  • Gathered data with proper operation of scientific devices and equipment.
  • Controlled railway traffic flow over line sections with control panels or signal boxes.
  • Observed railway freight trains during runs to proactively identify hazards.
  • Met daily requirements by interpreting and properly applying work instructions.
  • Operated signals to control railway traffic movement.

Bar manager

Whitbread PLC
Horsham, West Sussex
03.1988 - 01.1998
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Organised special events and functions and corporate lunches.
  • Identified and addressed underperformance and non-compliance.
  • Oversaw line cleaning and cellar management.
  • Protected brand image by delivering exceptional bar presentation and maintenance.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Planned staffing levels based on evolving service demands.
  • Led team to deliver outstanding hospitality operations.
  • Monitored bar expenses and operations to minimise costs.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.

Education

Gosforth High School
Newcastle-upon-Tyne
09/1972 - 09/1976

Skills

  • Customer relations
  • Route optimisation
  • Route planning
  • On-foot deliveries
  • Moving and lifting
  • Delivery driving

Timeline

Postman

Royal Mail Group
06.2011 - 11.2023

Signaller

Network Rail
05.1998 - 03.2011

Bar manager

Whitbread PLC
03.1988 - 01.1998

Gosforth High School
09/1972 - 09/1976

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Stephen Bartle