Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Stephen Armstrong

Ballymena,Mid and East Antrim

Summary

A dedicated professional with a strong focus on transport safety and compliance, demonstrating exceptional communication skills and proactive initiative. Expertise in safe loading practices, basic vehicle diagnostics, and understanding of road laws ensures efficient and secure operations. Adept at route planning and GPS operation, with a commitment to punctuality and reliability. Career goals include enhancing customer service-oriented practices while maintaining high standards of cargo handling and payment processing.

Safety-focused Driver with outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent punctuality and work ethic.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work history

Assistant manager

Modern Tyres
Ballyclare, Antrim and Newtownabbey
10.2023 - Current
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Streamlined store operations with efficient scheduling.
  • Improved customer service by implementing new procedures and protocols.
  • Monitored sales performance regularly adjusting strategies as required.
  • Provided support to manager during audits, ensuring accurate reports.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Created a positive work environment, resulting in higher employee morale.
  • Minimised inventory loss for improved profit margins.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Streamlined processes to improve and optimise office operations.

Assistant manager

Modern Tyres
Ballymena, Mid and East Antrim
06.2002 - 10.2023
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Streamlined store operations with efficient scheduling.
  • Improved customer service by implementing new procedures and protocols.
  • Monitored sales performance regularly adjusting strategies as required.
  • Provided support to manager during audits, ensuring accurate reports.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Increased staff productivity by providing comprehensive training programmes.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Assisted in recruitment process to build an effective workforce.
  • Created a positive work environment, resulting in higher employee morale.
  • Minimised inventory loss for improved profit margins.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Planned revenue generation strategies designed for growth.
  • Developed organisational policies for administrative oversight and internal controls.
  • Streamlined processes to improve and optimise office operations.

Education

GCSEs - History

Ballee High School
Ballymena, Mid and East Antrim
09.1993 - 06.1998

Skills

  • Proactive initiative taker
  • Compliance awareness
  • Communication excellence
  • Task prioritisation
  • Punctuality and reliability
  • Adaptability to weather changes
  • Safe loading practices
  • Transport safety understanding
  • Basic vehicle diagnostics
  • Understanding of road laws
  • Cargo handling knowledge
  • Payment Processing
  • Stock return procedures
  • Order picking and sorting
  • Customer service-oriented
  • Pallet jack operation
  • GPS operation
  • Route and journey planning

Affiliations

  • Fishing
  • Football

Timeline

Assistant manager

Modern Tyres
10.2023 - Current

Assistant manager

Modern Tyres
06.2002 - 10.2023

GCSEs - History

Ballee High School
09.1993 - 06.1998

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Stephen Armstrong