Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

STEPHEN ADU GYAN

Greater Accra,ENG

Summary

Innovative solution architect with in-depth understanding of software deployment and system architecture and design illustration. With over 6 years of experience in similar roles. Excellent communication skills and extensive experience working with clients and partners. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Success using technical expertise to drive business goals and metrics. Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SYSTEM ARCHITECT (CORE PLATFORM)

Mobile Money Limited
Accra
08.2024 - Current
  • Company Overview: Designing and Implementing Fintech Payment Solutions – Develop scalable mobile money platforms, enabling seamless digital wallet transactions, remittances, and cross-border payments.
  • Designing and Implementing Fintech Payment Solutions – Develop scalable mobile money platforms, enabling seamless digital wallet transactions, remittances, and cross-border payments.
  • Leading Fintech and Bank Integrations – Oversee secure integration of banking systems with fintech platforms, ensuring compliance and interoperability.
  • Managing API Integrations (REST & XML) – Design and optimize APIs for seamless connectivity with banks, payment processors, telecoms, and partners.
  • Reviewing and Approving Core Fintech Platform Enhancements – Assess and approve solution documents for new features, fixes, and enhancements.
  • Conducting System Integration Testing (SIT) – Validate data integrity, transaction flow, and API performance for system reliability.
  • Optimizing Digital Payment Workflows – Enhance transaction efficiency, fraud prevention, and reconciliation within fintech ecosystems.
  • Ensuring Compliance and Risk Mitigation – Implement security measures to safeguard transactions, ensuring adherence to PCI-DSS, AML, and KYC.
  • Developing and Maintaining Partner Integration Frameworks – Streamline onboarding and integration of fintech partners into core platforms.
  • Monitoring Performance and Scalability – Analyzing transaction data, optimizing system performance, and ensure high availability.
  • Driving Innovation in Digital Financial Services – Research emerging fintech trends like AI fraud detection and real-time payments for competitive advantage.
  • Designing and Implementing Fintech Payment Solutions – Develop scalable mobile money platforms, enabling seamless digital wallet transactions, remittances, and cross-border payments.

ENTERPRISE SOLUTIONS (DIGITAL)

MTN Ghana
Accra
09.2021 - 07.2024
  • Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
  • Provided solution confirmation and developed solution designs for customers.
  • Collaborated with internal departments to develop customized software applications tailored to specific business needs.
  • Executed successful integrations with third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
  • Facilitated training sessions for over 30 staff members on new software applications, promoting efficient adoption of new technologies across the organization.
  • Streamlined communication channels for enhanced collaboration between IT teams and other business units, leading to more efficient problem-solving processes.
  • Developed strong partnerships with key stakeholders, ensuring alignment and collaboration on critical projects.
  • Delivered comprehensive training programs to users throughout organization, driving higher rates of technology adoption.
  • Utilized salesforce CRM to digitize internal processes and monitor sales results.
  • Maintained deep technical background knowledge in enterprise business service and products parameters to facilitate authoritative communications with customers and internal stakeholders.

TEAM LEAD SUPPORT AND SPECIAL PROJECTS (ONSITE SUPPORT AT MTN GHANA)

High Tech Synergy
Accra
04.2021 - 09.2021
  • Provided top-notch customer service with readily available information.
  • Maintained excellent client relationships through superior customer experience.
  • Identified and resolved application errors, escalating major concerns.
  • Delivered regular, custom training to over 100 customers and internal teams.
  • Performed software functionality analyses, suggested improvements to development team.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Tested new APIs and applications, suggested modifications to developers.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Developed succession planning strategies to ensure continuity of leadership within team and facilitate smooth transitions during organizational changes.
  • Collaborating with other departments leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.

BUSINESS ANALYST (ONSITE SUPPORT AT MTN GHANA)

High Tech Synergy
Accra
03.2019 - 02.2021
  • Supported applications in test and production environments.
  • Monitored app performance ensuring Service Level Agreement (SLA) compliance.
  • Interpreted complex application alerts effectively for prompt resolution.
  • Trained over 100 MTN staff and distributors on new system software utilization.
  • Performed software and disaster recovery testing to ensure business readiness.
  • Maintained and monitored Application servers regularly.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.

Education

BACHELOR OF SCIENCE - Computer Science

Regent University College of Science and Technology
Accra
05.2017

Skills

  • Technical Analysis
  • Business Process Analysis
  • Requirements Gathering
  • Technical Writing
  • UML Design and Modeling
  • ITIL Framework
  • Application Integration
  • Cloud Computing (Azure, AWS)
  • Project Management
  • User Acceptance Testing
  • Design Thinking
  • Scrum (Agile Methodology)
  • Process Optimization
  • Technical Project Management
  • Software Development Lifecycle
  • Stakeholder Communication

Certification

  • Microsoft Azure (AZ900), 12/01/23
  • Microsoft 365 Certified: Fundamentals, 12/01/23
  • Cisco Certified Network Associate, 10/01/23
  • Amazon Web Services Cloud Practitioner, 06/01/23
  • Scrum Foundation Professional Certificate - SFPC, 04/01/23
  • Oracle Cloud Infrastructure Foundations 2021 Certified Associate, 12/01/21
  • Huawei Certified ICT Associate - Routing & Switching, 08/01/20

Languages

Native

Personal Information

Title: Solution Architect

Timeline

SYSTEM ARCHITECT (CORE PLATFORM)

Mobile Money Limited
08.2024 - Current

ENTERPRISE SOLUTIONS (DIGITAL)

MTN Ghana
09.2021 - 07.2024

TEAM LEAD SUPPORT AND SPECIAL PROJECTS (ONSITE SUPPORT AT MTN GHANA)

High Tech Synergy
04.2021 - 09.2021

BUSINESS ANALYST (ONSITE SUPPORT AT MTN GHANA)

High Tech Synergy
03.2019 - 02.2021

BACHELOR OF SCIENCE - Computer Science

Regent University College of Science and Technology

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STEPHEN ADU GYAN