Stephany Mejia
Senior Account Manager
London
Work Preference
Summary
Strategic Senior Account Manager with over five years of experience managing enterprise retail partnerships and delivering digital product integrations within FCA-regulated financial services and insurance environments. Strong analytical background with expertise in data visualisation tools, translating partner datea into actionable insights that drive commercial growth. Native Spanish speaker with international experience across Europe and Latin America.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Account Manager - Strategic Partnerships
Domestic & General
05.2025 - Current
- Managed high-value retail partnerships including clients such as Argos, John Lewis and Marks Electrical, supporting the development and expansion of insurance propositions across partner digital channels.
- Lead implementation of API insurance solutions with a key retail partner, increasing sales conversion by 40% following launch.
- Drive new business growth within exising partnerships by identifying new product opportunities, digital optimisation ad customer journey improvements.
- Collaborated with Product, Marketing and Techical teams to deliver large-scale customer acquisition initiatives, partner launches and platform integrations.
- Provided commercial insights through Power BI and Excel to analyse conversion performace, sales trends and commercial impact.
Account Manager - Retail Partnerships
Domestic & General
09.2022 - 04.2025
- Delivered structured onboarding programmes for enterprise partners including training, documentation and operational enablement for new product launches.
- Contributed to 20% first-year revenue growth across newly onboarded partners through customer journey optimisation and cross-sell opportunities.
- Led cross-functional teams to deliver partner launches, resolve operational issuess and ensure consistent service delivery.
- Analysed partner performance data and targeted digital campaigns that increased customer engagement by 30%.
Account Handler
Domestic & General
10.2021 - 08.2022
- Managed day-to-day partner queries and operational requests while ensuring compliance with regulatory standards.
- Coordinated issue resolution across internal teams to maintain service quality and partner satisfaction.
- Supported preparation of partner reporting and commercial performace analysis.
Partnerships Account Manager
TWL Group International
09.2018 - 08.2019
- Mainained regular client engagement to support service delivery and account performance.
- Coordinated internally with operations and commercial teams to resolve client issues and mantain service standards.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Education
Bachelor of Engineering - Industrial Engineering
Universidad ICESI
Cali, Colombia06-2019
Skills
Commercial Growth: product integrations, onboarding, strategic partnership management
Data and Analysis: Power BI, SQL, Excel (Advanced)
Tools & Methods: HubSpot CRM, process mapping (Visio), Agile methodologies
Regulation and Compliance: FCA regulations, Consumer Duty principles, Treating Customers Fairly (TCF)
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Software
Power BI
Microsoft Suite
SQL
Salesforce
Timeline
Senior Account Manager - Strategic Partnerships
Domestic & General
05.2025 - Current
Account Manager - Retail Partnerships
Domestic & General
09.2022 - 04.2025
Account Handler
Domestic & General
10.2021 - 08.2022
Partnerships Account Manager
TWL Group International
09.2018 - 08.2019
Bachelor of Engineering - Industrial Engineering
Universidad ICESI