Stephanie Woodworth

• I act as the central point of contact for all three of the Consumer Duty teams across the FCA and externally, including panels, consultants and trade bodies. I created and maintain ongoing stakeholder relationships to ensure our messaging is consistent and to enable identification of emerging themes and trends.
• Assisted heavily with the training of over 500 Supervisors on the Consumer Duty devising plans and delivering live webinars.
• Prepare and manage project plans from end to end, meeting required milestones.
• Working on the Consumer Understanding Cross-Cutting Project helping to ensure firms are testing the comms with their customers.
• Previously lead on the Smaller Firm Strategy, which involved daily judgement calls with limited information and regular governance checkpoints with SLT and SteerCo.

Consumer Finance is arguably one of the busiest supervisory sectors at the regulator. I was the EA responsible for the entire division for over 3 years, which covered the Covid-19 pandemic period, of which Retail Lending had many reactive pieces of work.

• Acted on behalf of the Director, facilitating positive communication from Admin Assistant to Executive Director level.
• Collaborated with all teams, HR, and finance on various projects.
• Coordinated events, conferences and away days offering support with set-up and resources for over 150 staff.
• Delegated work appropriately on behalf of Director and scheduled high profile meetings assisting with agendas and resources.
• Prioritised and managed workload effectively and used sound judgement daily in a high-pressured environment.

• Identified risks and consumer harm across all Consumer Finance sectors in a triage function and use the appropriate supervisory tools to mitigate them.
• Monitored the the team inbox, referrals received from our contact centre and other intelligence from elsewhere across the organisation.
• Re-wrote the procedure and guidance for the administration and liquidation cases which included liaising with internal stakeholders to agree the best approach going forwards.

• Worked in the Credit Authorisations Division assessing all Credit Applications using a risk based approach, specialising in High-Cost Lending, Home Collected Credit and Credit Brokerage.
• Gathered data from FOS, and intelligence from other sources to help support my decisions to allow me to carry out in depth investigations.

• Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Prepared meeting rooms and event spaces to achieve successful engagements.
• I was the Scotland Liaison Officer, which involved working from our Edinburgh office, ensuring consistency between the two offices.
• I single-handedly arranged several highly-successful events at the Scottish Parliament for over 300 delegates.
• Lined managed three admin assistants for Private Office.