Stephanie Williams
Barry
Summary
Driven professional with excellent interpersonal and communication skills, demonstrating strong ability in conflict resolution and employee engagement. Skilled in leadership and strategic planning, ensuring seamless human resources operations. Poised to make substantial impact in HR Manager role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Duty Manager
Wm Morrisons Supermarket
Cardiff
05.2020 - Current
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Coordinated staff schedules for around 50 colleagues to maximise productivity.
- Delivered excellent customer service through effective communication skills.
- Conducted training sessions for new employees, enhancing team competence.
- Sustained operational excellence with adherence to company policies and procedures.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Achieved harmonious workplace environment with effective conflict resolution strategies.
- Conducted regular performance evaluations, identified areas of improvement.
- Implemented HR policies and procedures for legal compliance.
- Facilitated training programmes to enhance employee skills.
- Maintained open communication channels with employees, fostered trust within teams.
- Assisted in succession planning to ensure business continuity.
- Recruited, hired and trained new employees to optimise profitability.
Customer Service Manager
Wm Morrisons Supermarket
11.2010 - 05.2020
- Delivered exceptional service by addressing customer queries promptly.
- Streamlined processes for improved team efficiency.
- Raised company reputation with high-quality customer service.
- Managed challenging situations to ensure customer satisfaction.
- Collaborated cross-functionally for seamless service delivery.
- Maintained positive relationships through effective communication.
- Resolved complaints efficiently, fostering customer loyalty.
- Fostered a supportive environment through active team management.
- Facilitated staff development with ongoing training initiatives.
- Cultivated a productive work culture by encouraging teamwork.
- Demonstrated leadership skills in managing diverse teams.
- Facilitated communication and collaboration across departments.
- Briefed and motivated staff to deliver daily operational requirements.
Education
Higher National Diploma - CIPD level 5 People Management
University of Wales Trinity Saint David
Carmarthen 04.2024 -
Bachelor of Science - Early Childhood Development and Education
University of South Wales
Pontypridd 09.2011 - 06.2014
Skills
- Onboarding processes
- Compliance monitoring
- Career progression assistance
- Staff retention strategies
- Leadership development
- Performance Management
- Payroll processing
- HR policies implementation
Affiliations
- Gardening
- Walking
- Natural Environment
Certification
Personal Alcohol Licence
References
References available upon request.
Timeline
Higher National Diploma - CIPD level 5 People Management
University of Wales Trinity Saint David
04.2024 -
Duty Manager
Wm Morrisons Supermarket
05.2020 - Current
Bachelor of Science - Early Childhood Development and Education
University of South Wales
09.2011 - 06.2014
Customer Service Manager
Wm Morrisons Supermarket
11.2010 - 05.2020
Personal Alcohol Licence
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