Hi, I’m
Stephanie vom Hagen
Canterbury,Kent
Summary
Stephanie is a service-oriented bi-lingual professional (English-German) with an international, multi-disciplinary and multi-sector career background.
Stephanie is seeking and maintaining a full-time position that offers professional challenges utilising her interpersonal skills, excellent time management and problem-solving skills. Stephanie is dependable, poised and efficient and brings a superior work ethic and dedication to teamwork.
Overview
25
years of professional experience
Work history
Catching LivesCanterbury, UK
Project Worker
01.2021 - 03.2023
Job overview
- Stephanie's role was part of a small team the day-to-day running of the day centre services and to support and assist homeless individuals and vulnerable housed clients of Catching Lives.
- Maintained service satisfaction levels by establishing strong, positive relationships with individuals.
- Ensured client confidence by promoting a service in which individuals felt safe, valued and supported.
- Resolved tense and difficult situations in the day center and night shelter with positive outcome, using de-escalation techniques.
Catching LivesCanterbury, UK
Mentoring Coordinator
01.2018 - 01.2021
Job overview
- Stephanie's role covered the development of CatchingLives' service as a whole
- Primary tasks were the recruitment, training and support of volunteer mentors and with mentees
- Facilitated tenancy sustainment, using knowledge of benefit system to offer effective advice and guidance.
- It was a very independent, highly organisational, support focused role and leading a team of 35+
- This role was stopped due to covid 19 pandemic.
Hatton Jewellery Institute, Hatton StudiosHong Kong
Marketing and PR Consultant
01.2015 - 01.2016
Job overview
- Stephanie worked very independent in this organisational role; organising successful events and member exhibitions as well as recruiting and training volunteers.
- Optimised brand storytelling, supporting development of high-quality marketing content and collateral.
- Collaborated with team to align and leverage tools and technologies.
- Crafted and implemented plans and content for social media posts to reach different targets.
- Liaised with management teams in developing marketing strategies and plans.
Hong Kong Sotheby's International RealtyHong Kong
Real Estate Agent
01.2013 - 01.2015
Job overview
- Stephanie was the first-in-line agent for real estate transactions and relocations of international clients to Hong Kong
- A highly client focused and organisational role with the need to quickly adapt and respond to customers needs and the coordination and support of various departments involved.
- Assisted clients with corporate relocation services.
Lifestyle HomesHong Kong
Real Estate Agent
01.2012 - 01.2013
Job overview
- Stephanie was involved in all phases of property transactions or rental agreements: marketing, drafting offers, negotiations, the closing process to post-closing concerns.
Austrian Chamber of CommerceHong Kong
Administration Manager
01.2010 - 01.2011
Job overview
- Stephanie managed all the day-to-day administrative tasks for the Chamber
- This included also managing the membership and subscriptions, coordinated all the monthly Board meetings and event protocols as well as accounting and book keeping and taking care of general enquiries
- Additional to this, Stephanie was a leading member of a committee which organises events, sponsored by the AustroCham, for about two hundred and fifty guests
- This involved recruiting, coaching and coordination of members and volunteers, with hotels, 3rd party suppliers and control of attendance numbers and payments.
Connecting DBHong Kong
Freelance Consultant
01.2009 - 01.2010
Job overview
- Connecting DB is a web based business ‘centre point', to promote Discovery Bay based businesses and business people.
Carraway GroupHong Kong
Freelance Consultant
01.2008 - 01.2009
Job overview
- Carraway Group is an Asian based executive search firm specialised on banking and finance.
Mom of 3, The Pregnancy PauseGermany/ Hong Kong
Mom
01.2002 - 01.2008
Parity Plc, LSE PTYFrankfurt, Germany
European Marketing Director
01.2000 - 01.2002
Job overview
- Stephanie reported into the Head of Marketing in London
- This was a very independent and organisational role covering all aspects of corporate marketing and communication of the IT recruitment division of Parity
- The geographical coverage included five regional cities in Germany, as well as Switzerland, France and Benelux
- During this period Stephanie had management responsibility of her team locally, as well as performance responsibility, training and support of other remote colleagues across the different European offices
- Leading a team 20+.
legion Telekommunikation GmbHDüsseldorf, Germany
Marketing Manager
09.1998 - 08.2000
Job overview
- Analysed customer data and campaign performance to drive improvements.
- Monitored campaign performance, adapting strategy as needed to ensure business goals were consistently met.
- Conducted market research to better understand key customer segments.
- Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
- Trained team in content development and project management.
Education
Gemological Institute of America
Graduate Diamond Diploma (GIA)
/2015
Estate Agent Authorities
Real Estate Licence Hong Kong
2012
University of CaliforniaSanta Barbara
Business and Management Certificate Program from Marketing
/1996
Universität Berlin
Master of Science from Studies of Political Science
/1991
Skills
- Computing - MSWord, Excel, Power Point, AppleMac Pages, Numbers, Keynote, various Social Media
- Needs and risk assessments
- Safeguarding principles
- De-escalation techniques
Interests
Family, sport, outdoor activities, art, antiques, volunteering
Languages
English
Fluent
German
Native
Timeline
Project Worker
Catching Lives
01.2021 - 03.2023
Mentoring Coordinator
Catching Lives
01.2018 - 01.2021
Marketing and PR Consultant
Hatton Jewellery Institute, Hatton Studios
01.2015 - 01.2016
Real Estate Agent
Hong Kong Sotheby's International Realty
01.2013 - 01.2015
Real Estate Agent
Lifestyle Homes
01.2012 - 01.2013
Administration Manager
Austrian Chamber of Commerce
01.2010 - 01.2011
Freelance Consultant
Connecting DB
01.2009 - 01.2010
Freelance Consultant
Carraway Group
01.2008 - 01.2009
Mom
Mom of 3, The Pregnancy Pause
01.2002 - 01.2008
European Marketing Director
Parity Plc, LSE PTY
01.2000 - 01.2002
Marketing Manager
legion Telekommunikation GmbH
09.1998 - 08.2000
Gemological Institute of America
Graduate Diamond Diploma (GIA)
/2015
Estate Agent Authorities
Real Estate Licence Hong Kong
University of California
Business and Management Certificate Program from Marketing
/1996
Universität Berlin
Master of Science from Studies of Political Science
/1991
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