Stephanie Turner

Delivered successful project outcomes by directing team activities and facilitating communication throughout the migration of the due diligence process from Second line of defence to First line of defence.

Created and led contract renewal and extension due diligence process. Tracked project progress diligently, ensuring adherence to set deadlines.

Designed project presentations and reports for executive teams.

Coordinated on site visit programme for Thailand prospects which will result in an uplift in merchant coverage from 30% to 90% in a key location.

Led cross functional teams through restart of Phase 3 GL and I project.

Developed comprehensive project plans for successful execution and delivery Of PRSA refreshes, quarterly testing and CRA process.

Facilitated smooth transitions between NAS PRSAs handover for seamless progression.

Led Envisioning Architecture bi weekly leadership meeting - acted as single point of contact for stakeholders to facilitate informed leadership decision-making

Managed scope content, led regular stakeholder status calls for Canada drive to digital project. Ensured project delivers forecasted revenue in 2024.

Drafted accurate bi weekly PMO management reports to illustrate project: status, timelines and progress

Managed relationships with cross-functional teams to complete the Acquirer Capability Framework

Led Global standardisation for Merchant Net, Gross and Multi-currency statements, aligning with key stakeholders.

Drove completion of Global Merchant Net, Gross and Multi-currency statement translations, collaborating with key stakeholders and local translation companies.

Managed the vendor payment process within budget and schedule.

Created Executive tracking and status reporting in the Partner Services Team for: 5MLD, SCA,EBA,POQ,RBST, Debit Compliance work streams.

Drove completion of the work streams across 12 key Partners collaborating across key stakeholders.

Represented the Partner Services Team on the Risk Committee and closed outstanding risks.

Travelling curtailed by covid

Successfully delivered International GMDL programme enabling technical parity with existing Global functionality.

Delivered Brexit programme for the Merchant Business within schedule and budget.

Created tracking and dashboard for KPI reporting within the Merchant business.

Led India Merchant GST programme for the Business. Provided strategic thought leadership to create a framework for success.

Led International team that built an automated monthly data cleansing tool utilising external vendor data. Delivered regularly refreshed merchant data to marketing team to drive improvement benefits and digital marketing campaigns.

Responsible for the measuring, remediating and governance of non-financial data globally to enhance competitive advantage, gain operational efficiency and drive business value.

Developed scorecards to measure new account data quality and drove re-engineering saves of $250,000 in process improvement.

Led final release of global tool platform development including: point of arrival strategy, biweekly calls with a technical team and regular status updates the steering committee and wider team.

Won outstanding performance awards at a team and individual level plus a gold award for improved electronic point of sale terminal initialisation rate.

Awarded customer quality award in recognition of applying quality and six Sigma methodology to solve business issues in a significant and sustainable way.

Created and implemented a European merchant services merchant on boarding and electronic point of sale terminal initialisation scorecard using six Sigma process.

Enabled the technical point-of-sale electronic terminal setup of key strategic merchants including: transport for London, Tesco, Vodafone and octopus travel

Developed and implemented a third-party and vendor relationship program. Built and leveraged relationships with third parties and vendors to ensure that American Express acceptance was priority.

Team leader and membership of leadership team responsible for managing the UK authorisations call centre.

Developed a relationship with credit and risk departments and implemented process to improve credit and waste decisioning times.

Transformed the UK authorisation business continuity process by implementing a process with the Middle East Centre.

Won Top 10 Sales Manager and Sales Team awards.

Developed and drove profitable business across a portfolio of key Barclaycard merchant accounts.

Implemented and managed sales and marketing initiatives across my portfolio.

Drove reengineering benefits by eliminating paper processing.