Stephanie Tiffen
Maldon,Essex
Summary
Results-oriented public sector leader with 18 years of experience across various government departments. Demonstrated success in operational delivery, staff management, and public safety within high-pressure environments. Expertise in stakeholder engagement, process improvement, and strategic problem-solving, consistently aligning outcomes with organisational priorities.
Overview
18
18
years of professional experience
Work History
Immigration Enforcement – Home Office
London
09.2018 - Current
- Led and supported teams in high-pressure operational environments, ensuring continuity of service during the COVID-19 pandemic
- Developed and implemented processes to improve efficiency and ensure continuity of operations
- Coordinated closely with stakeholders and partner agencies in deportation and prosecution cases
- Monitored progress against milestones, contributing to cost-effective delivery across Foreign National Returns Command
- Escalated high-risk/imminent release cases, protecting the public from harm
- Delivered practical solutions and workarounds in complex operational scenarios
- Recruited, trained, and developed administrative staff, building a high-performing team
Custodial Manager
HMPPS
Chelmsford, Essex
05.2018 - 09.2018
- Managed operational delivery for a prison of 754 prisoners, accountable for safety of staff and inmates
- Directed over 200 staff, including line management of 27 employees, supporting development and performance
- Led incident management and ensured compliance with safe systems of work
- Coordinated staffing rotas and resources to maximise operational efficiency
- Contributed to recruitment processes, including specialist crisis negotiation roles
- Maintained compliance during inspections and audits
Project Delivery Lead (Serious Organised Crime)
HMPPS
London
05.2017 - 04.2018
- Led delivery of a ministerial-level project focused on offender categorisation across multiple sites
- Translated strategic directives into operational policies and frontline delivery plans
- Resolved complex resourcing and scheduling challenges
- Designed and tested strategies to inform future national policy
- Organised and represented the programme at national stakeholder events
Business Manager to Director
HMPPS
London
05.2016 - 04.2017
- Managed complex projects with minimal oversight, ensuring timely delivery
- Acted as key liaison for major transformation programmes and prison estate reconfiguration
- Coordinated large-scale events and senior leadership engagements
- Led population forecasting and capacity planning (bed spaces)
- Conducted lessons-learned reviews to improve future performance
- Managed the Director’s office, including diary and priorities
Senior Officer
HMPPS
Chelmsford, Essex
08.2014 - 05.2016
- Managed teams and operational delivery across prison wings (150 prisoners)
- Developed and implemented risk management plans to reduce harm
- Produced key reports including bail, categorisation, and home detention curfew
- Led staff deployment and rostering
- Conducted pre-release checks and ensured compliance with procedures
- Maintained incident integrity, including crime scene management
Prison Officer
HMPPS
Chelmsford, Essex
02.2008 - 08.2014
- Ensured secure custody through effective communication and control measures
- Escorted prisoners securely, ensuring compliance and risk mitigation
- Resolved prisoner complaints and managed issues to uphold safety and order
- Built constructive relationships to maintain order and support rehabilitation
- Collaborated with partner agencies to improve offender outcomes
- Maintained accurate records and completed administrative tasks to support operational integrity
Education
A-Levels - Psychology, Sociology, Physical Education, Business Studies
01-2007
Skills
- Incident Management
- Risk & Incident Management
- Operational Delivery
- Project delivery
- Capability Building
- Process strategy
- Stakeholder Engagement
- Leadership & Team Management
- Negotiator
- Bronze Command
- Organisational Skills
- Communication & Influencing
- Staff training
Custom
Extensive experience working in high-risk, regulated environments, Strong track record of leadership, resilience, and decision-making under pressure, Available for roles requiring security clearance
Timeline
Immigration Enforcement – Home Office
09.2018 - Current
Custodial Manager
HMPPS
05.2018 - 09.2018
Project Delivery Lead (Serious Organised Crime)
HMPPS
05.2017 - 04.2018
Business Manager to Director
HMPPS
05.2016 - 04.2017
Senior Officer
HMPPS
08.2014 - 05.2016
Prison Officer
HMPPS
02.2008 - 08.2014