Stephanie Thomas
Cheshire,UK
Summary
Ambitious professional with a keen ability to inspire teams and drive sales growth. A strong leader, knowledgeable about fostering strong customer relationships through excellent communication and problem-solving skills. Background in management, sales and support roles, bringing valuable experience in understanding customer needs and delivering solutions, while being committed to delivering significant revenue increases and fostering long-lasting client relationships.
Overview
21
21
years of professional experience
Work history
Customer Success Manager
Zenergi
2025.10 - Current
- Managing a large portfolio of education-sector clients, using a consultative approach to understand their goals and deliver tailored solutions that drive adoption and reduce churn.
- Conduct regular check-ins, strategic reviews, and stakeholder meetings to strengthen relationships.
- Provide data-driven insights and actionable recommendations to support client improvement and guide effective navigation of products and services.
- Drive improvements in the Net Promoter Score (NPS) by proactively addressing service gaps, resolving issues, and enhancing the overall customer experience.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Weekend Sales Advisor
Watersons Estate Agents
2024.10 - 2026.05
- Managing branch diaries, coordinating property viewings and appointments to ensure efficient scheduling and a seamless customer experience .
- Engaging with prospective buyers, clearly communicating property features and benefits to support informed purchasing decisions.
- Preparing purchase offer sheets accurately, ensuring all documentation is completed in line with company procedures.
- Supporting viewing representatives by organising schedules, handling enquiries, and ensuring they have the information needed for successful appointments.
- Contributing to weekend sales targets by delivering excellent customer service and proactively identifying the buyers needs.
Customer Success & Relationship Manager
Shortcuts Software
2024.01 - 2025.08
- Promoted to Customer Success & Relationship Manager, where I managed a team of 8 and demonstrated strong leadership skills while consistently meeting performance targets. Driving business growth and ensuring a high level of customer service and retention. Forecasting and weekly performance reports to the SLT.
- Setting and monitoring team KPIs to ensure targets are consistently being met.
- Delegating tasks and providing support to the team to meet deadlines.
- Handling customer queries and complaints with a focus on retention and satisfaction.
- Managing New Business pipeline through HubSpot, allocating leads and demonstrating Shortcuts software to potential new clients.
- Training staff and supporting the team to drive results and continually exceed sales targets.
Customer Sales Support Team Leader
Shortcuts Software
2019.07 - 2023.12
- Led and developed a team of 6 customer success professionals, providing coaching and performance management to ensure consistent achievement of individual and team KPI's.
- Conducting regular account reviews and business reviews to assess customer goals, identify risks, and align solutions to there needs.
- Monitored customer health metrics, including NPS, retention, and usage trends, to improve customer satisfaction.
- Drive business growth by identifying and converting upsell and cross-sell opportunities across the customer base.
- Collaborated with Sales, Product, and Support teams to address service gaps.
Sales/Office Manager & Director
Alfresco Product Services
2010.10 - 2019.04
- Progressed from a hands-on operational role to Director, in recognition of consistently delivering strong results and making significant contributions across sales, finance, logistics, and people management.
- Worked closely with the Director to shape business strategy, drive B2B sales growth, and oversee day to day operations.
- Coordinated national and international logistics, including organising delivery schedules and optimising delivery routes.
- Managed and developed staff through appraisals, performance reviews, and disciplinary processes where necessary.
- Oversaw credit control, posted customer payments in Sage, and reconciled bank accounts to maintain accurate financial records and healthy cash flow.
Business Development Manger
Bankhall Investment Associates
2005.01 - 2006.03
Education
GCSE - English, Maths, Science, Law
Furtherwick Park School
Canvey Island, EssexHigh School -
Knutsford County High School
Knutsford, CheshireSkills
- Analytical & Goal-Driven
- Outgoing & Confident
- Proactive Team Player
- Versatile Communication Methods
- Meeting Goals and Deadlines Under Pressure
- Creative Problem-Solving
- Leadership
- Business development
- Contract negotiation
- Adaptable
- Consultative approach
- Resilience under pressure
References
REFERENCES AVAILABLE ON REQUEST
INTERESTS
I enjoy spending quality time with family and friends, staying active through regular gym sessions, and walking my dog. I love exploring the countryside, travelling on city breaks, and relaxing on beach holidays in sunny destinations.
Timeline
Customer Success Manager
Zenergi
2025.10 - Current
Weekend Sales Advisor
Watersons Estate Agents
2024.10 - 2026.05
Customer Success & Relationship Manager
Shortcuts Software
2024.01 - 2025.08
Customer Sales Support Team Leader
Shortcuts Software
2019.07 - 2023.12
Sales/Office Manager & Director
Alfresco Product Services
2010.10 - 2019.04
Business Development Manger
Bankhall Investment Associates
2005.01 - 2006.03
GCSE - English, Maths, Science, Law
Furtherwick Park School
High School -
Knutsford County High School