Stephanie Thomas
Widnes,Cheshire
Summary
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Peripatetic Service Manager
Sanctuary Supported Living
01.2022 - 03.2025
- Responsible for supporting a portfolio of services across a large geographical area
- Identifying service wide issues and working with managers to implement SMART action plans to drive quality improvement
- To take overall responsibility for effective management of projects as assigned by the Regional Director of Operations
- Support existing services which are experiencing periods of change/transition by supporting the growth, development and implementation of new acquisitions
- Facilitated and led service improvement reviews in collaboration with managers, teams and colleagues.
Local Services Manager
Sanctuary Supported Living
06.2018 - 01.2022
- Responsible for team of 7 staff members
- Overseeing implementation of Sanctuary's polices and procedures within services
- Completing Audits, interpreting data and creating actions plans
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Collaborated with multi-disciplinary teams for comprehensive client care.
- Managing service annual budgets
- Working to tight deadlines, prioritizing workloads, and delegating tasks where required
- Promoting joint working with external agencies
- Managing KPI's, team performance and driving quality
- Responsible for all site Health & Safety
- Maintained comprehensive records of all services provided, ensuring transparency and accountability.
- Developed new procedures by comprehending customer requirements.
Scheme Services Manager
Sanctuary Supported Living
11.2017 - 06.2018
- Managing Complaints & Queries inline with Sanctuary policy and procedure
- Onsite point of contact for tenants to report maintenance issues
- Building rapport with external agencies to ensure excellent joint working
- Liaising with Knowsley Council to allocate potential new Tenants
- Managing voids
- Responsible for all the Health & Safety onsite and the correct recording of information
- Handled eviction proceedings within legal guidelines; ensuring fair treatment of all parties involved.
- Mediated disputes between tenants, resulting in a peaceful living environment.
- Improved tenant retention through proactive engagement strategies aimed at addressing concerns before they escalated into larger issues.
Project Worker
Sanctuary Supported Living
04.2015 - 11.2017
- Company Overview: Mental Health & Substance Misuse
- Managing several support plans to promote move on to independent living
- To act as a link worker for a specified number of clients
- Reviewing and updating risk assessments and support plans in line with the needs of the clients
- Housing management duties
- To recognise risk and put in place safeguarding procedures and reporting where needed
- Working closely with external agencies involved in individual support packages
- Maintaining professional boundaries with clients
- Coping with challenging behaviour
- Recording and reporting of information
- Offer practical advice and assistance on issues such as welfare benefits
- Working with service user advocates and/or representatives from other agencies to co-ordinate multi agency support/care packages
- Encourage clients to participation in client involvement within the service, from shaping policy to helping update the decoration within the service
- Mental Health & Substance Misuse
Mental Health Residential Support Worker
09.2013 - 01.2015
- Working with service user advocates and/or representatives from other agencies to co-ordinate multi agency support/care packages
- To recognise risk and put in place safeguarding procedures and reporting where needed
- Dealing with challenging behaviour due to a range of different mental health issues
- Supporting residents on early and night shifts
- Recording and reporting information
- Administering medication
Retentions Advisor
BT
06.2012 - 09.2013
- Dealing with customer queries and complaints
- Liaising with various departments to ensure first time resolution
- Generating and placing new sale orders and re-grading existing customer contracts
Bakery Assistant & Clothes Department
Asda
11.2007 - 06.2012
- Stock rotation
- Stock management
- Dealing with customers
- Cash handling
- Sorting deliveries
- Adhering to health and safety and hygiene regulations
- Baking a variety of bread, cakes and savoury products
Education
Level 2 and 3 - Counselling
Riverside College
01.2009 - 01.2014
8 GCSE'S - GNVQ
Wade Deacon High School
Skills
- Excel
- Word
- PowerPoint
- MS Teams
- Communication Skills
- Inter-personal Skills
- Comprehension Skills
- Case Management
- Caring Attitude
- Flexible Work
- Travel
- Empathetic approach
Custom
- First aid/Mental health first aider
- Professional Boundaries
- PBS trainer
- Sex Offender Training
- Safeguarding
- Multiple Mental Health Courses
- Housing Management
- Countering Challenging Behaviour
- Alcohol and Substance Misuse
- Risk assessments and support planning
- Level 3 – Housing Qualification
- Managers - Health & Safety
- Outcome star
Timeline
Peripatetic Service Manager
Sanctuary Supported Living
01.2022 - 03.2025
Local Services Manager
Sanctuary Supported Living
06.2018 - 01.2022
Scheme Services Manager
Sanctuary Supported Living
11.2017 - 06.2018
Project Worker
Sanctuary Supported Living
04.2015 - 11.2017
Mental Health Residential Support Worker
09.2013 - 01.2015
Retentions Advisor
BT
06.2012 - 09.2013
Level 2 and 3 - Counselling
Riverside College
01.2009 - 01.2014
Bakery Assistant & Clothes Department
Asda
11.2007 - 06.2012
8 GCSE'S - GNVQ
Wade Deacon High School
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