Summary
Skills
Work history
Education
Certification
Timeline
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Stephanie Shepherd

Stephanie Shepherd

Hull

Summary

A seasoned professional in higher education, specialising in Timetabling and Administration with over a decade of experience. Renowned for adeptly navigating Scientia and Semestry timetabling systems, I've excelled as an Application Consultant, contributing comprehensively to team objectives. In this role, I cultivate a robust knowledge base, foster continuous learning, and actively enhance customer success. My role involves delivering impactful Demonstrations, Training, and Documentation for Semestry, ensuring transparent communication and a collaborative work environment. I showcase proficiency in Semestry products, complementing my versatile skill set developed at the University of Hull since 2012.

Skills

  • Relationship Building: Proven ability to build strong professional relationships
  • Problem Solving: Adept at identifying and resolving complex issues
  • Data Management: Proficient in handling and organising data effectively
  • Reporting and Analysis: Skilful in generating insightful reports and analysis
  • Organisational Skills: Highly organised and detail-oriented
  • Self-Motivation: Demonstrated self-motivation and initiative
  • Flexibility: Adaptable to changing demands with ease
  • Interpersonal and Communication Skills: Excellent interpersonal and communication abilities
  • Written Skills: Strong written communication skills, including designing and creating Training materials
  • Train the Trainer: Experience in delivering effective training sessions
  • Timetabling Practitioner: Extensive experience as a Timetabling practitioner

Work history

APPLICATION CONSULTANT

SEMESTRY
, UK
12.2022 - Current
  • Delivering impactful Demonstrations, Training, and Documentation for Semestry
  • Conduct tailored product demonstrations and training sessions for a diverse clientele, ensuring high-quality consultations for stakeholders with varying functional and technical knowledge
  • Engaging in both on-site and remote settings, I actively decipher system intricacies and training needs during customer meetings, collaborating effectively with fellow consultants
  • My commitment extends to transparent communication, providing clarity in delivering Product Knowledge services
  • I meticulously develop supporting documentation, conduct regular reviews for accuracy, and foster a collaborative work environment internally
  • Working closely with the Sales team, I support all facets of the sales process and provide advice to the Professional Services team
  • Collaborating with the Product Owner, I actively contribute insights into customer requirements, participating in ongoing product improvements while establishing strong internal relationships across the business.

PRE-SALES CONSULTANT

SEMESTRY
, UK
08.2021 - 12.2022
  • I actively collaborate with the Sales team, delivering customised product demonstrations to potential clients
  • Continuously developing skill sets in Semestry products, I offer advice on best practices and utilise my knowledge of the customer to enhance service quality, improve the customer experience, and align with business needs
  • Conduct on-site and remote application demonstrations and training sessions, ensuring clarity in the system.

SCHEDULING OFFICER

UNIVERSITY OF HULL
, UK
01.2016 - 08.2021
  • Managed data entry and designed teaching timetables, considering academic and resource requirements
  • Demonstrated expertise as an advanced user of scientia

ACADEMIC ADMINISTRATOR

UNIVERSITY OF HULL
08.2013 - 01.2016
  • Offered comprehensive administrative support to department staff, academics, and students
  • Responsibilities included reception duties, attendance monitoring, and servicing departmental committees and assessment boards.

EXAMS SECRETARY

UNIVERSITY OF HULL
, UK
01.2013 - 08.2013
  • Provided administrative support to students and HUB staff
  • Responsibilities included managing reception duties, addressing student queries, and handling academic inquiries.

CACHE ADMINISTRATOR

UNIVERSITY OF HULL
02.2012 - 12.2012
  • Contributed to the clinical trial "The Clopidogrel versus Aspirin in Chronic Heart Failure Study" in the Academic Cardiology department
  • Operated from the CACHE central monitoring office (CMO), handling various administrative tasks such as patient liaison, meeting organization, minute-taking, and report generation using databases and software packages.

Education

BTEC Distinction - Photography

HULL COLLEGE
Hull

Certification

  • Train the Trainer
  • Miro for UX: Brainstorming and Collaboration
  • Moving into Management
  • Plain English Course

Timeline

APPLICATION CONSULTANT

SEMESTRY
12.2022 - Current

PRE-SALES CONSULTANT

SEMESTRY
08.2021 - 12.2022

SCHEDULING OFFICER

UNIVERSITY OF HULL
01.2016 - 08.2021

ACADEMIC ADMINISTRATOR

UNIVERSITY OF HULL
08.2013 - 01.2016

EXAMS SECRETARY

UNIVERSITY OF HULL
01.2013 - 08.2013

CACHE ADMINISTRATOR

UNIVERSITY OF HULL
02.2012 - 12.2012

BTEC Distinction - Photography

HULL COLLEGE

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