Stephanie Scott
Hitchin,Hertfordshire
Summary
Driven professional with expertise in C-Suite and UHNWI executive support, offering exceptional attention to detail and high levels of discretion. Skilled in HR policy creation, staff recruitment and retention - with a focus on team building and motivation to improve both staff wellbeing and company results. An organised and dependable worker within Operations management - with a proven ability to perform under high pressure while delivering innovative solutions. A qualified mediator from the London School of Arbitration, proficient in Microsoft 360 software, and dedicated to driving organisational efficiency through strategic problem-solving and operational excellence.
Overview
17
17
years of professional experience
Work history
General manager (Operations, HR and Office)
Samuel Leeds LTD
London
11.2019 - 11.2025
- Originally employed as EA to the CEO and COO, I received 3 promotions in 6 years, absorbing most of the COO duties - encompassing heading up business operations, bringing HR in-house, all while providing EA support to the CEO and Chairman.
- Created and implemented a successful onboarding procedure - improving staff retention rate and also a quicker training process for new starters.
- Overhauled document management system, creating a streamlined, clearer process - improving data accessibility and security within the business.
- Managed complex travel arrangements to ensure seamless business trips for C-Suite executives.
- Main point of contact for all of our UHNW individuals - including Jordan Belfort, the President of Ghana and Tommy Fury. This has given me great experience at going above and beyond, operating effectively, swiftly, and often handling out of the box requests.
- I am also the filter for the Chairman and CEOs inbox and phone calls - requiring prioritisation, tact and discretion.
- I am first port of call for any additional projects, including heading up evidence investigation, collation and the transcription of hundreds of hours of footage for a class action law suit, proving my discretion and diligence.
- Coordinated all logistical aspects of both sales and internal events leading to a proven increase in sales revenue and also improved staff engagement and attendance.
- I have managed 35 of the 50 staff in the business, stepping up to assist whenever the business needs it.
- Finally, I also am a fully qualified meditator - settling disputes between clients and also any internal issues.
PA / Business Support Officer
Hertfordshire Equipment Services
Welwyn Garden City, Hertfordshire
06.2017 - 11.2019
- Extensive diary and inbox management for the Head of Service.
- Prepared all documents for board meetings, including agendas and confirming all attendees.
- Created detailed meeting minutes, facilitating clear post-meeting action plans.
- Maintained high standards of accuracy and quality in data entry and record keeping.
- Acted as point of contact for internal and external communication, reviewing and managing shared team inboxes and forwarding correspondence promptly.
- On hand for any special projects required.
- Managed the office inventory and ensured all staff were supplied with their required items before they needed to request them.
- Updated business support policies and procedures in a timely manner to reflect regulatory changes, and ensured these were effectively distributed to all staff.
Musician
Self Employed
01.2013 - 06.2017
- Travelled the world as a musician, obtaining residencies in Thailand, Greece, Austria, Denmark and Norway. This broadened my horizons and exposed me to many different cultures.
- Having to self manage all my travel arrangements, including visas, flights and different working legalities sharpened my attention to detail and gave me great experience in juggling schedules.
- I was constantly having to meet new people and build professional relationships quickly, which has made me into a confident and empathetic person to work with.
Case Review Manager
Hertfordshire County Council
Stevenage, Hertfordshire
09.2010 - 01.2013
- Reviewing packages for adult care users - this meant visiting different people every day, having to build relationships quickly and put people at ease as you had to discuss personal, sensitive subjects.
- Preparing detailed reports in a timely manner to ensure the council were using their funds effectively while still giving our service users the help they required.
- Assessing budgets and coming up with creative solutions to try and find alternative ways to support service users.
Music manager
HMV
Stevenage, Hertfordshire
10.2008 - 09.2010
- Managing the music section of HMV
- Ensuring stock levels were suitable
- Coming with effective marketing campaigns to improve sales
- Expanding my musical knowledge to ensure I was up to date with all current releases as well as the full back catalogue
Education
A-Levels - English Literature, Sociology, Theatre Studies
Knights Templar
Baldock, Hertfordshire 09/2006 - 06/2008
Skills
- Qualified mediator from the London School of Arbitration
- Expert attention to detail
- Able to manage extensive inbox and travel arrangements - all with a high level of discretion
- C-Suite and UHNWI executive support
- HR policies creation and implementation
- Staff recruitment and retention
- Extremely good under high pressure, going above and beyond and thinking of resourceful, creative solutions to problems
- Operations oversight and management
- Microsoft 360 software proficient
Affiliations
- I still play music frequently and love to travel as much as I can. This year I played Glastonbury and I also organise the biggest free charity music festival in Hertfordshire - last year we raised £20,000 for local charities
Timeline
General manager (Operations, HR and Office)
Samuel Leeds LTD
11.2019 - 11.2025
PA / Business Support Officer
Hertfordshire Equipment Services
06.2017 - 11.2019
Musician
Self Employed
01.2013 - 06.2017
Case Review Manager
Hertfordshire County Council
09.2010 - 01.2013
Music manager
HMV
10.2008 - 09.2010
A-Levels - English Literature, Sociology, Theatre Studies
Knights Templar
09/2006 - 06/2008