Stephanie Roberts
Solihull,West Midlands
Summary
An experienced and self-motivated team-player with a varied and dynamic work history leading to an individual who is continuously striving to deliver the best possible results through a combination of determination and forward thinking. Looking to add value to a fast paced and innovative organisation working as part of a team and individually to deliver a service which is of the highest possible standard. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work history
Data Processor/Data Analyst
LTK Consultants Ltd
Solihull, West Midlands
2022.11 - 2023.12
- Cleanse multiple large data sets daily
- Creating and maintaining reports for senior management team
- Identify trends and insights within the data and reporting and share with key stakeholders
- Identify new ways to improve data integrity and reporting automation
- Learn and implement reporting via new visual dashboards to suit business needs
- Liaise with leadership team to supply required data in a clear and precise manner
- Manage a large set of scheduled reporting and be able to prioritize on deadlines
- Identifying problems within the data and resolving this as quickly as possible
- Adhoc duties as required.
Service Executive
Convergence Group Ltd
2020.08 - 2022.10
- Start to finish processing of customer orders
- Liaising with customers to resolve technical supplier queries
- Check that all necessary amendments to customer configurations are completed before handover
- Meet monthly KPI's and targets
- Organize engineer visits and installs
- Liaise with account managers to ensure all orders are accurate and additional customer needs are communicated.
Various Roles
Selecta UK LTD
2018.10 - 2020.08
- During My time with Selecta I have worked in various positions including Route Planning, Central administration & most recently as Telemetry Analyst my responsibilities throughout these roles included but were not limited to; Weekly KPI & other reporting requirements utilizing SQL, Tableau and Excel for the majority
- The Creation of Mobile merchandiser route plans including the monitoring and increasing of efficiency
- Ensure customers are being visited in line with agreed SLA's and Visit frequencies ensuring Service Levels were maintained
- Communicate with key stakeholders regarding any challenges in regard to compliance or complaints
- Analyze data to optimize efficiency
- Ensuring quality and integrity of customer data
- I was also Involved in various projects looking to optimize the operations of the business whilst maintaining high levels of customer service in line with OLA's this included an increase in efficiency of 15% and a decrease in headcount of 10%.
Personal Assistant
Robert Powell
2017.10 - 2018.08
- Robert Powell is the owner of 4 dry Cleaning companies and a scrap metal shipping company
- My duties included but were not limited to Expense management, Diary management, Managing Holiday requests, Ordering stationary, Facilities Management Health & safety, Marketing materials, Organizing Christmas party, Management of company regulations
- Telesales (Hotels, B&B's and other similar businesses) Lease management.
Support Worker
Autism West Midlands
2018.03 - 2018.07
- A Support Worker at one of a number of residential homes for Autistic Adults, led by Autism West Midlands, a leading charity for Autistic people
- My duties included the day to day support of service users to support the attainment of a fulfilling and rewarding life and the achievement of their goals and aspirations
- To enable this I was trained in; Autism Awareness, Safeguarding, Equality, Medication, Epilepsy & infection control, Mental Capacity & DoLs, Health and Safety, Managing Challenging Behaviour, Record keeping, Dignity in Care and Makaton along with First aid at work, Fire Warden, diabetes & food hygiene.
Operations Co-ordinator
Solus Ceramics Ltd
2016.01 - 2017.09
- Solus Ceramics are the leading UK suppliers of tiles based in Birmingham
- Established in 1995
- Whilst working at Solus my responsibilities included; the start to finish processing of all orders
- Placement of supplier orders to fulfill customer requirements on a bespoke basis
- Organize bespoke patterns to be cut from tiles using outside companies
- Organize the transport of goods from either the factories in Europe directly to the customer or from our warehouse to the specified delivery addresses
- Produce all relevant documentation for exports to countries such as Riyadh, Qatar, America etc
- Make sure all accounts are within credit terms or limits prior to shipment or payments have been made in advance for proforma customers
- Raise all documentation for the customer accurately through the sage 200 system
- Keeping CRM up to date throughout the order process
- Raising credits where necessary
- Negotiating the return of materials where necessary
- Invoice all sales orders.
Senior Sales Administrator
Hranipex Ltd
2014.01 - 2015.09
- Hranipex are a Major European Manufacturer and Distributor of furniture edging, it has expanded to include 12 subsidiaries based across Europe including the UK office which was opened in 2012
- Whilst at Hranipex my responsibilities included (but were not limited to): Customer Services, Order placement, Credit control, Marketing, Facility & health & safety management, Office Admin, Event management.
Sales Administrator
Marlux Medical
2008.01 - 2011.06
- Established in the 1980's Marlux Medical is a Major supplier of Private disposable curtains to the medical Industry
- Whilst at Marlux I was responsible for; Liaising with the NHS supply chain to meet stringent deadlines
- Responsible for full creation of Monthly Board Packs
- Customer Complaint Procedures Complying to BSI audited Processes
- Processing Customer Orders and Invoicing
- Liaising on Service delivery with the operations department regarding the fulfillment of customer orders within the required timeframe
- Recording sales figures to meet monthly targets
- Delivery Management including responsibility for sourcing the best service and price
- Maintenance of the CRM Database ( Back end)
- CRM User Interface Training
- Assistance with the creation of Access Database and various tools throughout the business.
Operations Support Facilitator
Coors Brewery
2007.01 - 2008.01
- Coors Brewers was established over 350 years ago and are now one of the Largest Brewers worldwide with an impressive portfolio including brands such as Carling, Coors, Worthington's and Brewing Magners under license
- Coors currently has in excess of 1,900 employees and has a global turnover of c
- £1.3bn
- Responsibilities included; Sales between breweries regarding points on a bar and the purchase of other points
- Investigating and analyzing data in order to create sales or purchases within MBMS rules
- Liaising with all personnel involved in the installation and removal of taps, T-bars or coolers into public houses including; CTS personnel, other breweries, customers, landlords and one stop shops
- Updating company asset records via AS400 system.
Education
BSCE - BSCE Level 1 Health & Safety at Work
Vocational
BirminghamEmergency First Aid at Work -
Vocational
Birmingham 2018.01 - 2021.01
Fire Warden Training -
Vocational
Birmingham 2018.01 -
Food Hygiene - Level 2
Vocational
BirminghamGCSEs - English
The City Technology College
Birmingham 2000.09 - 2005.06
GCSEs - Literature
The City Technology College
Birmingham 2000.09 - 2005.06
GNVQ - Science
The City Technology College
Birmingham 2000.09 - 2005.06
GCSEs - Mathematics
The City Technology College
Birmingham 2000.09 - 2005.06
GNVQ - Business Finance
The City Technology College
Birmingham 2000.09 - 2005.06
GCSEs - Graphics
The City Technology College
Birmingham 2000.09 - 2005.06
GCSEs - Geography
The City Technology College
Birmingham 2000.09 - 2005.06
GCSEs - Art & Design
The City Technology College
Birmingham 2000.09 - 2005.06
Skills
- Customer Service
- Administrative procedures
- Customer complaint management
- Attention to Detail
- Multitasking
- Organisation
- Time management
- Negotiation
- Communication at all levels
- Cost saving
- Basic sign language
- Innovation & process improvement
- Data Entry
Hobbies & Interests
- Reading
- Puzzles
- Art
- Spending Time with family
- Socialising with friends
- Playing Pool
- Playing Cards
Timeline
Data Processor/Data Analyst
LTK Consultants Ltd
2022.11 - 2023.12
Service Executive
Convergence Group Ltd
2020.08 - 2022.10
Various Roles
Selecta UK LTD
2018.10 - 2020.08
Support Worker
Autism West Midlands
2018.03 - 2018.07
Emergency First Aid at Work -
Vocational
2018.01 - 2021.01
Fire Warden Training -
Vocational
2018.01 -
Personal Assistant
Robert Powell
2017.10 - 2018.08
Operations Co-ordinator
Solus Ceramics Ltd
2016.01 - 2017.09
Senior Sales Administrator
Hranipex Ltd
2014.01 - 2015.09
Sales Administrator
Marlux Medical
2008.01 - 2011.06
Operations Support Facilitator
Coors Brewery
2007.01 - 2008.01
GCSEs - English
The City Technology College
2000.09 - 2005.06
GCSEs - Literature
The City Technology College
2000.09 - 2005.06
GNVQ - Science
The City Technology College
2000.09 - 2005.06
GCSEs - Mathematics
The City Technology College
2000.09 - 2005.06
GNVQ - Business Finance
The City Technology College
2000.09 - 2005.06
GCSEs - Graphics
The City Technology College
2000.09 - 2005.06
GCSEs - Geography
The City Technology College
2000.09 - 2005.06
GCSEs - Art & Design
The City Technology College
2000.09 - 2005.06
BSCE - BSCE Level 1 Health & Safety at Work
Vocational
Food Hygiene - Level 2
Vocational