STEPHANIE PENNINGTON
Doncaster
Summary
Experienced channel and operations program manager with strong interpersonal skills. A proven track record of building and scaling channel programs from the ground up.
I'm considered a highly versatile team member, who can tackle any challenge.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Channel Program Manager
Dropbox
Remote
10.2021 - 11.2024
- Align with cross-functional stakeholders to drive new channel business processes to improve partner experience to include acquisition of new partners to most strategic experienced partners
- Exceeded channel KPI's on Renewal and New business targets in 3 consecutive quarters.
- Collaborated with senior sales, channel operations and marketing leadership on issues concerning channel relations.
- Developed and implemented strategies for channel onboarding, training, and performance management.
- Coordinated with internal stakeholders to ensure successful implementation of channel program initiatives.
- Collaborated with channel operations to support roll out of tooling upgrades to partner portal to ensure best in class experience for partner ecosystem.
- Created reporting for Channel sales including Renewals and Net new Revenue
- Collaborated with enablement stakeholders to create and maintain knowledge articles and channel knowledge base
Sales Policy Program Manager
LinkedIn
Dublin, Ireland
05.2020 - 10.2021
- Focus on creating sales policies and educating internal stakeholders on new policies and procedure.
- Coordinated with internal stakeholders to ensure successful adherence to sales policies.
- Assisted in developing training materials for use by internal stakeholders.
- Championed continuous policy adherence, incorporating lessons learned and best practices into policy and procedure operations.
- Created reporting for tracking of improvements to sales adherence of sales policies.
Member Protection Consultant
LinkedIn
Dublin
04.2019 - 05.2020
- Focus on addressing license violations by working with license holders, client contacts, and cross-functional Sales partners in order to protect LinkedIn ecosystem.
- Providing compassionate, but authoritative voice on global client communications in keeping with LinkedIn culture and values.
- Educating client contacts and cross functional partners on processes and policies developed by Member Protection team.
- Developed reporting and exercised strong analytical skills to interpret customer data and provide insights into compliance trends to secure additional Revenue through license violations.
SALES REPRESENTATIVE
Oracle
Dublin, Ireland
04.2016 - 08.2018
- Started in customer experience licensing team for SMB market
- Delivered live training to Sales Team and Business Development Team on forthcoming data protection legislation (GDPR)
- Promoted to Account Manager in 2018 based on performance
- Currently working on annual target, I'm part of small team specialized in selling and implementing customer experience, HR software and enterprise resource planning solutions
- Using unique blend of legal and sales soft skills to deliver outstanding service for customers
ASSOCIATE PRIVATE CLIENT LAWYER
Raworths Solicitors
UK, United Kingdom
11.2010 - 11.2015
- Provisioned legal advice to both high net worth individual private and corporate clients overachieving yearly target by 12%
- Supervised and mentored solicitors and legal assistants
- Responsible for all key legal updates and training to wider team, as well as responsible for identifying learning and development gaps
- Creation of productivity application
- Served as social media representative for firm activities including social listening and publishing
TECHNICAL PROBATE RELATIONSHIP MANAGER
HSBC Bank
UK, United Kingdom
09.2009 - 11.2010
- Worked in global financial institution and commercially driven environment whilst providing legal advice to high net worth individuals
- Working alongside senior management to ensure smooth transition of service provided to customers including field sales and retail/corporate sales teams
- Business plan creation to contribute to success of department including identification of strengths, threats, weaknesses and opportunities
PRIVATE CLIENT LAWYER
Godloves Solicitors
UK, United Kingdom
03.2008 - 12.2008
TRAINEE SOLICITOR
HLW Keeble Hawson Solicitors
UK, United Kingdom
09.2006 - 03.2008
TRAINEE SOLICITOR
HLW Keeble Hawson Solicitors
UK, United Kingdom
09.2004 - 03.2006
Education
LEGAL PRACTICE COURSE - PRIVATE CLIENT LAWYER
College of Law
LLB (HONS.) - BUSINESS LAW
University of Huddersfield
HuddersfieldSkills
- Executive Communication
- Channel Management
- Stakeholder Management
- Negotiation skills
- Agile
- Sales Management
- Salesforce CRM
- PRM
Certification
- Administration of Estates paper
- Administration of Trusts paper
- Taxation of Trusts and Estates
- Trust and Estate Accounting
- Diploma in Data Protection Law and Compliance
- Diploma in Commercial Contracts
Timeline
Channel Program Manager
Dropbox
10.2021 - 11.2024
Sales Policy Program Manager
LinkedIn
05.2020 - 10.2021
Member Protection Consultant
LinkedIn
04.2019 - 05.2020
SALES REPRESENTATIVE
Oracle
04.2016 - 08.2018
ASSOCIATE PRIVATE CLIENT LAWYER
Raworths Solicitors
11.2010 - 11.2015
TECHNICAL PROBATE RELATIONSHIP MANAGER
HSBC Bank
09.2009 - 11.2010
PRIVATE CLIENT LAWYER
Godloves Solicitors
03.2008 - 12.2008
TRAINEE SOLICITOR
HLW Keeble Hawson Solicitors
09.2006 - 03.2008
TRAINEE SOLICITOR
HLW Keeble Hawson Solicitors
09.2004 - 03.2006
- Administration of Estates paper
- Administration of Trusts paper
- Taxation of Trusts and Estates
- Trust and Estate Accounting
- Diploma in Data Protection Law and Compliance
- Diploma in Commercial Contracts
LEGAL PRACTICE COURSE - PRIVATE CLIENT LAWYER
College of Law
LLB (HONS.) - BUSINESS LAW
University of Huddersfield
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