Stephanie Oldfield
Caterham,Surrey
Summary
Highly capable, personable and focused with all-encompassing love for travel and vibrant love for people. Able to collaborate and connect with colleagues at all levels. Proven track record as a strong, reliable team member in a variety of busy environments. Equally able to work effectively independently.
Articulate, able to prioritise tasks and remain composed and professional under pressure. A consistently enthusiastic, strong written and verbal communicator with a creative and logical, self-motivated approach to tasks. Always keen to develop new skills to make the most of new opportunities.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sales Executive
TruTravels
London
12.2023 - 12.2025
- Actively managing enquiries in target-based environment to maximise and drive sales.
- Liaising closely with customers via email, phone, live chat and video calls to identify most appropriate products. Assessing desires, budgets, timeframes, preferences and individual needs.
- Clearly communicating logical and coherent sales solutions considering myriads of customer's personal and financial pressures.
- Upselling additional supplements such as My Own Room upgrades, pre or post-night accommodation and airport transfers.
- Coordinating and collaborating closely with overseas travel operations and bookings teams to manage last-minute requests and secure bookings efficiently.
- Collaborating with various internal teams to provide insight into effective marketing messaging based on sales trends, customers preferences and challenges.
- Responding promptly to customer queries, ensuring resolution while upholding satisfaction levels.
- Aiding Customer Experience team with preparing travellers pre-departure, including: visa guidance, flight advice, airport tips, packing essentials and gathering missing details (flight, insurance and passport information).
- Assisting external agency staff with their customer's queries in addition to managing these directly through 3rd party platforms (including: TrailFinders, The Adventure People, Gap360, Travel Die Welt, Happy Travels, Traveljunkies, TourRadar and TourHub).
- Tracking business performance by providing Month to Date Conversions and Enquiry figures.
- Prioritising wide ranges of tasks and remaining composed under pressure in line with strict deadlines and sales targets.
- Handling of additional responsibilities, including handling complaints.
- Navigating challenging situations to reach successful solutions efficiently, without compromising customer's experience.
- Actively participated in overseas leadership programme after being identified as having team-leader potential.
Skybridge Adventure Guide
Pursuit
Golden, Canada
08.2023 - 10.2023
- Ensuring smooth running of day to day operations across all adventure courses at Golden Skybridge activity site, including: Sky Zipline, Challenge Course, Rock Climbing Wall, Axe Throwing and Mountain Coaster.
- Actively and warmly engaged with guests to ensure memorable experiences for each individual and built excitement about their coming experience.
- Utilised emotive communication in high-pressure scenarios and with adults and children in groups and as individuals. Facilitated guest's experience by establishing rapport with each guest, reviewing safety protocols, answering their questions and demonstrating how to use equipment required to enjoy each attraction.
- Applied procedural knowledge, logical understanding of processes and precise communication by conducting safety orientations, performing safety checks and demonstrating safe operational use of equipment.
- Conducting inspections of site infrastructure and activity equipment. Monitoring trails around site and reporting any necessary requirements for maintenance.
- Daily opening and closing preparation procedures of all attractions.
- Ensuring all guests met site access and waiver requirements.
Trainee Assistant Manager
The Crow & Gate
East Sussex
08.2021 - 12.2022
- Assisted General Manager in leading front-of-house team for smooth daily operations.
- Oversaw training of current teams and new hires to ensure team provided exceptional experiences to all guests.
- Attended training courses for personal development, meetings and brand-wide conferences.
- Handled keys and cash, managed inbound calls, emails and customer facing reservations.
- Maintained regular cleaning schedules, back-of-house admin, deliveries and stocktakes.
- Front-of-house bar & restaurant service.
Music Promotions Assistant
Music Gateway
Surrey
06.2019 - 09.2020
- Composed press releases and created media kits using Canva.
- Secured review, interview & premiere coverage both online and in print.
- Proof-read & suggested edits prior to publication.
- Cultivated and nurtured industry connections across print & online press, radio and streaming.
- Pitched music to: editorial & independent playlist curators and to Heads of Music (Spotify, Deezer & Apple), radio stations on global, national and regional levels.
- Identified successes and priorities via weekly reporting using Chartmetric, WARM and Spotify/Apple Music for Artists.
- Created and updated trackers to monitor progress of campaigns.
- Managed Microsoft Excel databases.
- Wrote blog content using WordPress, managing SEO and use of keywords.
Press Assistant
CMPR
London
04.2018 - 06.2019
- Provided comprehensive administrative support to Fashion & Communications Manager and PR Director and managed a team of Interns.
- Pitched products for features across print & digital media, identified new editorial opportunities daily.
- Monitored coverage, reported results to clients.
- Composed monthly coverage & VIP engagement reports.
- First point of contact for enquiries. Led stylist & VIP showroom appointments.
- Represented clients at events, Fashion Weeks and Press Days.
- Assisted planning of client's schedules.
- Built and maintained relationships with VIP's and industry professional
- Managed all garment loans for: photoshoots (print & online fashion / music titles), VIP dressing and music videos.
Admin Assistant
New Love Club & HNR LDN
London
10.2017 - 04.2018
- Managed fulfilment of online orders and kept inventory of new & old stock. Developed stock management system using Microsoft Excel.
- Created purchase orders, invoices and provided estimates.
- Managed ASOS Marketplaces, store websites, brand's Instagram accounts and dealt with customer queries.
Press Intern
ElevenTen Communications
London
07.2016 - 07.2017
- Managed inventory of outgoing and returned products using Fashion GPS.
- Used Fashion Monitor to research contact details and key industry news.
- Monitored and reported coverage.
- Conducted research for upcoming campaigns. Proof-read and organised press releases.
- Answered phone calls, enquiries and led press appointments.
- Assisted compiling VIP and general guest lists for shows & events.
Education
NVQ Level 3 - Fashion Business and Retail
Fashion Retail Academy
London 09.2015 - 07.2017
12 GCSE's - English, Maths, Science, Geography, History, Spanish, Art Textiles, IT and Media Studies
Oxted School
Surrey 09.2010 - 07.2015
Skills
- CRM systems - proficient use of Salesforce software to track performance metrics and manage emails, previous use of HelpScout and HubSpot
- Use of Compass to manage bookings
- Excellent written and verbal communicator
- Attentive and well-organised
- Meticulous eye for detail
- Self-motivated
- Sense of initiative
- Effective management of multiple tasks
- Creative & adaptable
- Customer relations
- Lead generation
- Microsoft Office literate
Affiliations
- Discovering The Great Outdoors
- Travelling and experiencing new cultures
- Skiing & ice skating
- Discovering new music
- Concerts and music
- Reading
- Arts and crafts
Certification
UK Standard Driving License, Category - held since June 2021
References
References available upon request.
Timeline
Sales Executive
TruTravels
12.2023 - 12.2025
Skybridge Adventure Guide
Pursuit
08.2023 - 10.2023
Trainee Assistant Manager
The Crow & Gate
08.2021 - 12.2022
Music Promotions Assistant
Music Gateway
06.2019 - 09.2020
Press Assistant
CMPR
04.2018 - 06.2019
Admin Assistant
New Love Club & HNR LDN
10.2017 - 04.2018
Press Intern
ElevenTen Communications
07.2016 - 07.2017
NVQ Level 3 - Fashion Business and Retail
Fashion Retail Academy
09.2015 - 07.2017
12 GCSE's - English, Maths, Science, Geography, History, Spanish, Art Textiles, IT and Media Studies
Oxted School
09.2010 - 07.2015