Stephanie Ojih
Lagos
Summary
Dedicated hospitality professional with a proven track record in event and revenue management, marketing, and general operations. In my years of service, I have been able to expertly curate unforgettable experiences, driving revenue growth through innovative event planning, meticulous financial analysis, and proactive market research.
Detail-oriented team player with a strong organizational skill, and ability to elevate brand's presence, boost customer engagement and customer experiences, contribute to the overall strategic vision, and introducing strategic initiatives for a smooth and enjoyable atmosphere.
My journey reflects a commitment to excellence, innovation, and a holistic approach to hospitality management.
Overview
5
5
years of professional experience
Work History
Events and Revenue Manager
Albergo Hotels And Suites
06.2023 - Current
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Corporate Events planning and management
- Managed administrative logistics of events planning, event booking, and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
- Reviewed customer contracts and purchase orders for revenue recognition and verified compliance with company policies and standards.
- Developed and distributed quarterly management revenue and analysis reports using proven software tools.
Sales & Marketing Executive
The Moorhouse Hotel
08.2021 - 12.2022
- Assures that sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy periods
- Develops and implements advertising, public relations, and promotional programs
- Personally, demonstrates a commitment to guest service by responding to guest needs and concerns
- Empowers sales/Hotel team to deliver guest service by encouraging and rewarding responsive guest assistance.
- Conducted market research to identify customer needs and preferences.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Managed production of leaflets, posters and newsletters.
Brand Ambassador
Olori Premium Limited
08.2020 - 09.2023
- Generating brand awareness through word-of-mouth marketing
- Assisting in content creation
- Providing feedback and insight on new products/services
- Promoting the brand via my personal social media accounts.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Customer Care Representative
Qube Logistics
04.2020 - 08.2020
- Ensured riders were always on Track doing their jobs
- Carrying out daily interactions with clients.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
Intel Officer
Smarkers Limited
12.2019 - 03.2020
- Gained information through observing other lounges in the area
- Calculated their high sales points.
- Interrogated suspects and witnesses to investigate crime scenes and criminal actions.
- Completed patrols in assigned areas to identify and deter criminal activities.
- Wrote detailed narrative reports for use in investigations.
- Conducted surveillance to detect suspicious activity.
General Manager
Brass and Copper
07.2019 - 12.2019
- Maintained staff by recruiting, selecting, orienting, and training new employees
- Ensured a safe, secure, and legal work environment.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Digital Marketing -
O2 Academy
Ogudu02.2023
Public Administration Bsc. -
National Open University, Lagos
A-Levels -
Interim Joint Matriculation Board
NCE -
Adeniran Ogunsanya College of Education
01.2015
Senior Secondary School Certificate -
Command Day Secondary School
01.2012
Skills
- Critical Thinking
- Staff Recruitment and Hiring
- Risk Assessment
- Business Relationship Management
- Prioritizing and Planning
- Goal Setting
- Quality Assurance
- Customer Service
- Decision-Making
- Work Planning
- Relationship Building
References
Available upon request
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved full occupancy by completing OTAs with accurate information and efficiency.
- Achieved full occupancy through effectively helping with online marketing.
- Resolved product issue through consumer testing.
- Documented and resolved customers complaints which led to customers satisfaction. .
Languages
English
Proficient
C2
Timeline
Events and Revenue Manager
Albergo Hotels And Suites
06.2023 - Current
Sales & Marketing Executive
The Moorhouse Hotel
08.2021 - 12.2022
Brand Ambassador
Olori Premium Limited
08.2020 - 09.2023
Customer Care Representative
Qube Logistics
04.2020 - 08.2020
Intel Officer
Smarkers Limited
12.2019 - 03.2020
General Manager
Brass and Copper
07.2019 - 12.2019
Digital Marketing -
O2 Academy
Public Administration Bsc. -
National Open University, Lagos
A-Levels -
Interim Joint Matriculation Board
NCE -
Adeniran Ogunsanya College of Education
Senior Secondary School Certificate -
Command Day Secondary School
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