Summary
Overview
Work history
Education
Skills
Timeline
Generic

Stephanie O’Donovan

Stambridge ,Essex

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. I have experience in payroll and stock taking. Friendly and looking forward to learning new skills.

Overview

17
17
years of professional experience

Work history

Receptionist

Castle Opticians
Hockley, Essex
03.2013 - 07.2013
  • Managed bookings using to schedule, cancel and re-arrange appointments.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Answered telephone calls, compiling detailed notes and promptly forwarding as required.
  • Operated fax machines, copy machines and other standard office equipment.
  • Updated client accounts and patient charts to maintain accurate and up-to-date files.

Assistant Office Manager

Castle Opticians
Canvey Island, Essex
08.2006 - 03.2010
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Handled mail and correspondence.
  • Received, sorted and distributed incoming mail.
  • Drafted documents and reports for management review.
  • Managed database to maintain updated records and accuracy.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Screened incoming phone calls and relayed detailed messages.
  • Created expense reports with matching receipts.
  • Sourced and ordered office supplies within allocated budget.
  • Issued paychecks and administered direct deposits to bank accounts.
  • Responded to enquiries and provided information regarding payroll related matters.
  • Reconciled and balanced payroll accounts accurately to meet deadlines.
  • Kept employee records complete, accurate and compliant.

Junior Assistant

International Tobacco Machinery Ltd
Canvey Island, Essex
10.1999 - 07.2006
  • Screened phone calls and routed callers to appropriate parties.
  • Provided printing, photocopying scanning support to colleagues.
  • Received, sorted and distributed incoming mail.
  • Kept and maintained accurate filing system for preservation of office information.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Called maintenance team to perform repairs and inspections on office equipment.
  • Screened incoming phone calls and relayed detailed messages.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

Junior Assistant

Grays Tyres and Exhaust Ltd
Hadleigh , Essex
06.1996 - 09.1999
  • Ordered office supplies and researched new deals and suppliers.
  • Handlescheduling of meetings and calendar management for senior staff.
  • Screened phone calls and routed callers to appropriate parties.
  • Provided printing, photocopying scanning support to colleagues.
  • Received, sorted and distributed incoming mail.
  • Kept and maintained accurate filing system for preservation of office information.
  • Called maintenance team to perform repairs and inspections on office equipment.
  • Screened incoming phone calls and relayed detailed messages.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Completed year-end payroll, producing relevant P11Ds and P60s.
  • Managed payroll for [Number] employees.
  • Issued paychecks and administered direct deposits to bank accounts.

Education

GCSEs -

The Cornelius Vermuyden School
Canvey Island
09/1990 - 07/1995

Skills

  • Meticulous and organised
  • Personable and outgoing
  • Punctual
  • Professional appearance
  • Telephone skills
  • Payroll administration
  • Invoicing and billing
  • Data Entry

Timeline

Receptionist

Castle Opticians
03.2013 - 07.2013

Assistant Office Manager

Castle Opticians
08.2006 - 03.2010

Junior Assistant

International Tobacco Machinery Ltd
10.1999 - 07.2006

Junior Assistant

Grays Tyres and Exhaust Ltd
06.1996 - 09.1999

GCSEs -

The Cornelius Vermuyden School
09/1990 - 07/1995

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Stephanie O’Donovan