Stephanie O'Brien
Colinbrook Park
Summary
Experienced Operations Manager with over 14 years in Financial industry. Excellent reputation for resolving problems and improving customer satisfaction. Proactive planner and problem solver. Organised and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Administrative assistant
Progressive Building Society
Belfast
11.2022 - Current
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept and maintained accurate filing system for preservation of office information.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Received, sorted and distributed incoming mail.
- Provided printing, photocopying scanning support to colleagues.
- Wrote professional letters, emails and memoranda for business communication.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Examined, scanned and input documents in software system.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Acted as main contact for staff and clients.
- Sorted and organised different types of information by document type, personnel or location.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
Operations manager
HCL Technologies
Belfast
09.2021 - 10.2022
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Led and managed administrative staff to maintain smooth daily operations.
- Established and communication daily priorities to guide team activities.
- Monitored health and safety measures for guaranteed compliance.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Streamlined processes to improve and optimise office operations.
- Managed and motivated high-performing teams for successful KPI attainment.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Liaised with management to align daily operations with overarching priorities.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
Team Leader
HCL
Belfast
10.2014 - 09.2021
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Upskilled team members by planning and delivering training workshops.
- Recognised exceptional individual performance for improved motivation.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Education
Sectorial Diploma -
Belfast Metropolitan College
09.2009 - 06.2010
GCSEs -
St.Louises Comprehensive College
Belfast 05.2009 - 06.2009
Skills
- Attention to Detail
- Schedule management
- Data Entry
- Training and Development
- Payroll administration
- Database management
- Office supply management
- Excel database maintenance
- Customer service orientation
- Report development
- Problem Resolution
- Meeting planning
- Answering incoming calls
- Record-keeping
- Multi-line phone systems
- Attendance reporting
- Appointment scheduling
- Excellent telephone and email etiquette
- Diary management
Certification
NVQ Level 2 and Level 3 in providing Financial Services
References
Mrs Julie Hunter
HR Administrator - Progressive Building Society
02890244926
julie.hunter@theprogressive.com
Miss Nora O'Connor
HR Manager - HCL
nora.o'connor@hcl.com
Timeline
Administrative assistant
Progressive Building Society
11.2022 - Current
Operations manager
HCL Technologies
09.2021 - 10.2022
Team Leader
HCL
10.2014 - 09.2021
Sectorial Diploma -
Belfast Metropolitan College
09.2009 - 06.2010
GCSEs -
St.Louises Comprehensive College
05.2009 - 06.2009
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