Stephanie Nisill
Skelmersdale,Lancashire
Summary
Dedicated healthcare professional with experience in healthcare. Demonstrates exceptional skills in compassionate caregiving, infection control techniques, and safe manual handling. Proficient in patient privacy upholding, medical record maintenance, and recognising emotional needs. Trained in oxygen therapy administration and basic life support training. Committed to respecting dignity and privacy boundaries while providing family liaison and communication.
Overview
13
13
years of professional experience
Work History
Emergency care assistant
Spark Medical
Bromborough, Wirral
02.2025 - Current
- Administered first-aid treatments for minor injuries, preventing further complications until arrival at hospital.
- Documented detailed reports of incidents handled-crucial information for doctors' follow-up treatment.
- Adhered strictly to health and safety protocols whilst handling medical emergencies, protecting both self and patients from harm.
- Demonstrated calmness under pressure during emergency situations, maintaining focus on providing excellent patient care.
- Undertook routine checks of ambulance supplies; ensured readiness before each shift.
- Maintained cleanliness and orderliness in ambulance, promoting a secure environment for patients.
- Executed safe transportation of patients from home or accident scene to hospitals, ensuring their well-being throughout the journey.
- Conducted basic clinical duties such as monitoring vital signs, contributing to patient stability.
- Provided immediate medical attention to patients by responding to emergency calls.
- Worked with multidisciplinary teams at large events and contracted work venues.
- Performed daily visual inspection of ambulances for defects and damage.
- Responded to emergency and non-emergency patient transport situations.
- Drove and parked vehicles safely to uphold personal and patient safety.
Customer care executive
Maersk Line
Liverpool
03.2015 - 08.2023
- Utilised comprehensive knowledge of services and products offered for assisting customers effectively.
- Coordinated with other departments for seamless customer service delivery.
- Implemented effective strategies to deal with difficult situations or disgruntled customers.
- Escalated complex issues, ensured timely resolution.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Engaged in constructive feedback sessions to enhance performance skills.
- Developed strong rapport with each customer, encouraged repeat business.
- Adapted quickly to new software platforms for improved customer relationship management.
- Trained new staff members on company policies and service level standards to uphold reputation.
- Assured quality control whilst handling sensitive information of customers.
- Facilitated positive consumer experience through active listening and empathy.
- Devised workflow improvements for quicker response times.
Customer service consultant
City Link
Warrington
08.2013 - 12.2014
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Developed excellent rapport with customers to encourage repeat business.
- Implemented effective communication skills in dealing with difficult customers.
- Managed high volume of calls and emails daily for optimal service delivery.
- Improved overall efficiency with time management and multitasking abilities.
- Resolved complex issues using problem-solving skills, resulting in improved customer satisfaction rating.
- Updated records accurately after every interaction, ensuring seamless future communications with customers.
- Worked as part of a team to improve overall customer experience.
- Maintained the highest standards of professionalism whilst managing customer interactions.
Care assistant
Abacus Care
Ormskirk, Lancashire
08.2013 - 04.2014
- Collaborated with healthcare team for effective patient care delivery.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Respected privacy and dignity of each resident during provision of care services.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Administered medication to patients, ensuring proper health management.
- Assisted in daily living activities for enhanced patient comfort.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
Customer care
The Co-Operative Bank
Skelmersdale, Lancashire
11.2011 - 07.2013
- Improved customer relations by promptly addressing and resolving banking queries.
- Processed account transactions efficiently, promoting positive customer experience.
- Liaised with other departments; facilitated cross-functional communication and understanding.
- Conducted banking transactions to increase customer satisfaction.
- Updated customer profiles regularly; maintained up-to-date database.
- Achieved reduction in errors by double-checking all transaction details.
- Provided excellent service by swiftly addressing customer concerns.
Education
Msci Nurse Paramedic - Healthcare
Edge Hill University
Ormskirk 08/2023 -
Diploma of Higher Education - Healthcare
West Lancashire College
Skelmersdale, Lancashire 09/2022 - 07/2023
Certificate of Higher Education - Childcare
St John Rigby college
Orrell, Wigan 09/2009 - 07/2010
FREC3 - Healthcare
Spark Medical Pre-Hospital academy
Bromborough, Wirral 02/2024 - 02/2024
Skills
- Calmness under pressure
- Patient privacy upholding
- Basic life support training
- Family liaison expertise
- Communicative listening
- Respecting privacy boundaries
- Oxygen therapy administration
- Dignity respectfulness
- Recognising emotional needs
- Toileting and continence management
- Compassionate caregiving
- Infection control techniques
- Palliative care experience
- End-Of-Life care knowledge
- Safe manual handling
- Medical record maintenance
Timeline
Emergency care assistant
Spark Medical
02.2025 - Current
Customer care executive
Maersk Line
03.2015 - 08.2023
Customer service consultant
City Link
08.2013 - 12.2014
Care assistant
Abacus Care
08.2013 - 04.2014
Customer care
The Co-Operative Bank
11.2011 - 07.2013
Msci Nurse Paramedic - Healthcare
Edge Hill University
08/2023 -
Diploma of Higher Education - Healthcare
West Lancashire College
09/2022 - 07/2023
Certificate of Higher Education - Childcare
St John Rigby college
09/2009 - 07/2010
FREC3 - Healthcare
Spark Medical Pre-Hospital academy
02/2024 - 02/2024
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