Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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STEPHANIE MORDOH

New York,NY

Summary

Results-driven professional with a passion for transforming ideas into impactful outcomes. Experienced in sales development, account management, and customer success, with a focus on building authentic connections and delivering innovative solutions. Known for crafting creative marketing strategies, leveraging data insights, and optimizing lead funnels to drive customer engagement and business growth. Adept at executing multi-channel campaigns that exceed performance targets while fostering long-term loyalty. Dedicated to pushing boundaries, uncovering new opportunities, and consistently delivering measurable results that create lasting value.

Overview

5
5
years of professional experience
2019
2019
years of post-secondary education

Work History

Senior Sales Development Representative

SeekOut
Bellevue, WA
10.2022 - 06.2024
  • Generated $1.2M pipeline in new business from outbound and qualification efforts
  • Achieved 25 qualified opportunities or higher per quarter, surpassing attainment goals
  • Executed 80 calls daily and handled 350 weekly emails- generating about 2 qualified meetings per day
  • Increased revenue by arranging meetings with major enterprises like United Airlines and Paylocity
  • Developed new sequences and customized cadences for 30-day sales cycles
  • Worked closely with marketing teams to develop impactful sales collateral that effectively communicated value propositions.
  • Nurtured leads through personalized follow-up communications, increasing conversion rates significantly over time.
  • Used CRM tools efficiently for tracking customer interactions and managing leads pipeline, enhancing organizational efficiency.

Sales Development Representative

Stream
Remote
07.2021 - 10.2022
  • Generated £2M pipeline through outbound and qualification efforts
  • Consistently met and exceeded monthly sales quotas (10 meetings per month)
  • Consistently handled 60 dials each day and sent 400 emails weekly, arranging up to two meetings
  • Increased revenue by arranging meetings with enterprise companies such as NPR, Jackpocket and Paramount
  • Developed new sales sequences and customized cadences using automation tools
  • Created successful social selling strategies to engage engineers and product experts in API discussions
  • Worked closely with marketing teams to develop impactful sales collateral that effectively communicated value propositions.
  • Collaborated cross-departmentally on account planning strategies which resulted in improved client retention rates and upselling opportunities.

Account Manager

Dama Distributing
Denver, CO
10.2020 - 06.2021
  • Established and sustained key relationships in hemp industry, endorsing environmentally friendly packaging
  • Developed new strategies with focus on customer retention.
  • Led team meetings for efficient communication and project updates.
  • Achieved client satisfaction by managing key accounts effectively.
  • Devised marketing plans, resulting in increased brand awareness.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Negotiated contracts to secure profitable deals.
  • Implemented customer service policies, enhancing client experience.

Customer Success Manager

FitHouse
New York, NY
12.2020 - 03.2021
  • Strengthened customer satisfaction by managing queries and gathering feedback for internal teams
  • Utilised CRM systems to streamline customer management processes.
  • Identified process improvements, leading to better efficiency in customer service delivery.
  • Devised strategies to reduce churn rates amongst customers.
  • Optimised usage of resources by implementing effective time management techniques.
  • Resolved escalated issues with detailed problem-solving skills.
  • Increased client retention with proactive communication strategies.

Customer Support Manager

Steve's Goods CBD
Longmont, CO
08.2019 - 09.2020
  • Developed and led customer education initiatives for cannabis and hemp via live-chat, email, and phone
  • Coordinated team schedules for smooth operation of support department.
  • Enhanced team morale with regular feedback and recognition sessions.
  • Led training programmes to improve staff product knowledge.
  • Developed protocols, leading to more efficient resolution processes.
  • Handled escalated complaints, resulting in satisfied repeat customers.
  • Streamlined communication channels for better inter-departmental collaboration.
  • Established rapport with customers to resolve their concerns effectively.

Education

Bachelor of Arts - Environmental Studies

University of Colorado
Boulder, CO

Skills

  • Lead Qualification and Generation Expertise
  • Client Relationship Management
  • Content Development and Campaign Management
  • Cold-Calling Techniques and Objection Handling
  • Salesforce & HubSpot Proficiency
  • Sales Data Analysis and Strategy Development
  • Email Campaign Strategy and Optimisation
  • B2B Relationship Management
  • Social Media Strategy and Execution
  • Effective Communication and Team Collaboration
  • Digital marketing understanding
  • Time management efficiency
  • Market research

Volunteer

  • Colorado Ocean Coalition
  • Habitat for Humanity
  • Autism Speaks
  • Operation Prom
  • Making Strides Against Breast Cancer

Timeline

Senior Sales Development Representative

SeekOut
10.2022 - 06.2024

Sales Development Representative

Stream
07.2021 - 10.2022

Customer Success Manager

FitHouse
12.2020 - 03.2021

Account Manager

Dama Distributing
10.2020 - 06.2021

Customer Support Manager

Steve's Goods CBD
08.2019 - 09.2020

Bachelor of Arts - Environmental Studies

University of Colorado

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STEPHANIE MORDOH