Stephanie McQuaid

Assisted customers with inquiries, issues, and requests related to energy services.

Added meter readings to customer accounts to facilitate billing processes.

Resolved errors and raised cases to ensure accurate billing for customers.

Checked monthly gains and renewal accounts for discrepancies.

Performed general health checks on customer accounts to maintain service quality.

Supported other teams within the business by working on ad-hoc projects.

• Supported Santander clients in detecting and preventing fraudulent activities.
  Advised clients on current scam awareness to assist in identifying suspicious behaviour and safeguarding accounts.
  Collaborated with fraud departments and investigators to ensure client protection and reimbursement in cases of fraud.
• Witnessed substantial reduction in fraudulent claims after implementing stricter validation checks.
• Enhanced team's technical knowledge by conducting regular training sessions on fraud prevention techniques.
• Led an effective awareness campaign amongst colleagues about emerging trends in financial crimes.

• Assisted customers in managing accounts and finances.
  Developed long-term relationships with Santander clients.
  Advised on suitable financial products and services.
  Provided exceptional customer service, ensuring needs and preferences were met.
  Completed assigned training and courses to maintain professional licenses, ensuring they remained current.
• Educated clients on digital banking services to simplify transactions.
• Initiated cross-selling activities to increase overall business revenue.
• Stayed abreast of industry changes by attending relevant seminars and training sessions.
• Delivered excellent customer service to foster positive relationships.

• Provided customer support as first point of contact in branch.
• Maintained up-to-date knowledge of products and services to assist customers and colleagues.
• Handled cash transactions and provided servicing duties.
• Ensured data accuracy by updating customer details.
• Listened to customer needs to deliver tailored solutions.

• Assisted with opening and closing store operations.
• Completed required paperwork and balanced cash tills efficiently.
• Greeted customers upon entry to enhance shopping experience.
• Supported junior sales team members through effective training methods, including e-learning and on-the-job training.
• Processed card and cash payments accurately and managed customer refunds.
• Set up appealing store displays and maintained high standards of housekeeping.
• Addressed customer complaints while adhering to established guidelines.

• Greet customers entering store. Assist shoppers in locating desired goods. Support stock control and inventory management.
  Process card and cash payments, balance cash tills, and handle customer refunds. Set up store displays and maintain store cleanliness. Address customer complaints while adhering to established guidelines.