Hi, I’m
Stephanie McPhillips
Norton in Hales,Shropshire
Summary
Enthusiastic, intelligent entry-level candidate seeking role as Digital Marketing Executive. Creative history with strong transferable skills in administration, business, creative and marketing. Motivated to learn and strive for success within an innovative company.
Overview
17
years of professional experience
Work History
Self EmployedNorton in Hales, Shropshire
Digital Illustrator
08.2022 - Current
Job overview
- Exhibited illustrations in galleries and events to increase PR and sales.
- Research trends to generate new ideas for projects.
- Create marketing material for local school events.
- Designed art work for social media influencers to gain clients and build portfolio.
- Manage business instagram, website and Facebook.
- Sold prints in the U.K and internationally to the USA and France.
Career BreakNorton in Hales, Shropshire
Full Time Parenting
05.2016 - 07.2022
Hibberts LLPNantwich, Cheshire East
Trainee Legal Executive - Family
01.2015 - 05.2016
Job overview
- Taking detailed instructions from clients both in the office and at prison.
- Drafted accurate legal documentation including Witness Statements, Briefs to Counsel, Court Applications with excellent attention to detail.
- Liaised professionally with external legal teams for smooth case management to reach desired outcome for the client.
- Coordinated case evidence to support positive client outcomes.
- Responsible for reporting on case status to Solicitors, Partners, Barristers, external legal teams.
- Responsible for supporting client retention through a high standard of client service and cross-selling between departments.
- Carrying out case management administration within Court timescales.
- Commenced LEXCEL Legal Executive Training.
- Managed high volume client caseloads through planning and organisation.
- Offered comprehensive client advice across various legal matters.
- Reviewed legal documents for accuracy and compliance.
- Supported legal representatives during court case presentation.
- Performed additional research and evidence gathering to strengthen client cases.
- Assessed and summarised legal reports for client communications.
Hibberts LLPCrewe, Shropshire
Paralegal - Criminal/Family
01.2013 - 02.2015
Job overview
- As above, without LEXCEL training.
Hibberts LLPCrewe, Cheshire
Legal Secretary - Criminal
03.2012 - 01.2013
Job overview
- Scheduled appointments, appearances and briefings.
- Transcribed legal documents and phone conversations.
- Organised files for court proceedings.
- Entered new cases into company database.
- Received and placed telephone calls to clients and prospective clients.
- Created, indexed and maintained client binders.
- Assisted solicitors in collecting employment, medical and financial records.
- Filed documents with courts on behalf of solicitor.
- Submitted forms and applications for ongoing cases, supporting case progression.
- Managed client files with highest levels of confidentiality and discretion.
- Upheld data quality standards with precise record-keeping.
- Reviewed legal documentation and flagged errors for correction.
- Proofread and revised draft documents daily to optimise formatting, punctuation and consistency.
- Organised meetings for solicitors and clients.
- Handled comprehensive diary, meeting and travel coordination for partners.
- Typed letters, memoranda and emails to convey accurate and professional information.
HMCTSTelford, Shropshire
Administration Assistant
09.2011 - 04.2012
Job overview
- Received and screened high-volume internal and external communications, calls and email.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Reviewed legal documents for accuracy and compliance.
- Supervised legal proceedings from claim filing to case closure.
Neilson Active HolidaysGreece/Turkey, International
Overseas Spa Ops/Business Development Manager
06.2008 - 10.2010
Job overview
- Designed strategy to expand the Spa business offering and maximise revenue.
- Influenced key decision-making and established trust with senior management and directors.
- Closed complex deals with new suppliers using strategic sales and negotiation tactics.
- Consistently exceeded revenue targets through implementation of sales and marketing and customer service strategies.
- Created and wrote a comprehensive SOP manual for the Spa Department for safe working conditions.
- Followed industry trends and set pricing strategies to maximise revenue.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Collaborated with cross-company departments, developing new strategies to capitalise on sales.
- Oversaw business staffing and training, building successful, customer-focused team sales, beauty treatment and customer service training.
- Managed 20+ staff including Spa Managers and Spa Therapists within 6 spas in Greece, Turkey & France.
- Regular travel between resorts in Greece, Turkey & France as well as regular visits to Head Office in Brighton.
Spa Resources InternationalDubai, United Arab Emirates
Intern
01.2008 - 06.2008
Job overview
- Assisted Spa Consultancy departments during a six month period including finance, marketing, training, design and operations departments.
- Assisted associates for on-site visits including the Burj-Al Arab, Burj Khalifa Tower, Raffles Dubai, Jumeirah Beach Hotel.
- Attended and assisted high profile, luxury marketing events.
- Attended high profile networking events within the luxury market.
Neilson Active HolidaysHalkidiki, Greece
Spa Manager
05.2007 - 10.2007
Job overview
- Achieved regular customer satisfaction rating by training and mentoring reception and therapy staff to deliver exceptional customer service.
- Led a team of 5 spa staff to continuously exceed sales targets.
- Effectively managed all spa operations, generating high revenue.
- Implemented and created in-resort marketing initiatives.
- Managed inventory, supply orders and schedule demand to facilitate smooth spa operations.
Education
Institute of Data & Marketing (IDM)London
Level 5 from Digital Marketing Strategy
11/2023
University of LawChester
Post Graduate Diploma in Law (PDGL) from Law
09/2012 - 09/2014
International Spa ManagementDerby
Bachelor of Science from Spa/Business
09/2004 - 05/2007
Shrewsbury Colleges GroupShrewsbury, Shropshire
Foundation Degree in Arts from Art & Design
09/2003 - 07/2004
Shrewsbury Sixth Form CollegeShrewsbury, Shropshire
AS Levels from English Literature/Language, Textiles, Art
09/2001 - 07/2002
Grove SchoolMarket Drayton, Shropshire
GCSE's
09/1996 - 07/2001
Skills
- Procreate
- Adobe Illustrator
- Canva
- Creative thinking
- Organisation and Time Management
- Multitasking Abilities
- Attention to Detail
- Microsoft Office/Word/Excel
- Motivated and self driven
- Works to deadlines and works well under pressure
- Strong written and spoken English
- Works well individually and as a team
Timeline
Digital Illustrator
Self Employed
08.2022 - Current
Full Time Parenting
Career Break
05.2016 - 07.2022
Trainee Legal Executive - Family
Hibberts LLP
01.2015 - 05.2016
Paralegal - Criminal/Family
Hibberts LLP
01.2013 - 02.2015
Legal Secretary - Criminal
Hibberts LLP
03.2012 - 01.2013
Administration Assistant
HMCTS
09.2011 - 04.2012
Overseas Spa Ops/Business Development Manager
Neilson Active Holidays
06.2008 - 10.2010
Intern
Spa Resources International
01.2008 - 06.2008
Spa Manager
Neilson Active Holidays
05.2007 - 10.2007
Institute of Data & Marketing (IDM)
Level 5 from Digital Marketing Strategy
11/2023
University of Law
Post Graduate Diploma in Law (PDGL) from Law
09/2012 - 09/2014
International Spa Management
Bachelor of Science from Spa/Business
09/2004 - 05/2007
Shrewsbury Colleges Group
Foundation Degree in Arts from Art & Design
09/2003 - 07/2004
Shrewsbury Sixth Form College
AS Levels from English Literature/Language, Textiles, Art
09/2001 - 07/2002
Grove School
GCSE's
09/1996 - 07/2001
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