Stephanie McCullough
Carlisle,Cumbria
Summary
I have a background in administrative and community-focused roles, working in public-facing environments where providing friendly, reliable support is central to the work. I’ve spent many years supporting day-to-day services, helping people access information and digital resources, and assisting with events and activities for a wide range of ages. Alongside this, I have experience in theatre and facilitation, which has given me confidence reading aloud, engaging children and families, and creating welcoming, inclusive experiences through storytelling and group activities. I’m comfortable working independently, handling responsibility, and responding calmly to questions or challenges as they arise. I care deeply about inclusive, community spaces and enjoy helping people feel confident, supported, and able to make the most of the services available to them.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work history
Communications Coordinator (remote)
Emanuel Congregation
Chicago, IL, United States
01.2022 - Current
- Supported the day-to-day running of community-facing systems, helping people register for services, access information, and complete transactions smoothly.
- Maintained accurate and well-organised records through regular data entry and checks, ensuring information was easy to find and up to date.
- Managed user access to digital systems, making sure the right people could use the right tools safely and securely.
- Provided friendly first-line support to colleagues and volunteers, helping to resolve routine system and administrative questions.
- Assisted with handling payments and registrations, checking for accuracy and following established procedures.
- Prepared clear documents, emails, and simple reports to support planning and smooth service delivery.
- Balanced a range of tasks and projects at the same time, meeting deadlines while keeping a high level of accuracy and attention to detail.
Digital Marketing and Events Manager
First Congregational Church of La Grange
LaGrange, Illinois, United States
08.2020 - 07.2022
- Supported the day-to-day use of digital tools that helped the community access information, services, and events.
- Provided practical administrative and technical support during events, helping things run smoothly for both staff and the public.
- Worked closely with colleagues to coordinate activities, share information, and ensure systems operated reliably.
- Coordinated logistics, ensuring smooth running of events.
- Facilitated strong relationships with stakeholders by providing consistent communication updates on project progress.
- Briefed staff members prior to events, enhancing team understanding and performance onstage.
- Pitched creative ideas for promotional activities leading to increased audience engagement.
- Optimised social media platforms, broadening the company's digital presence.
Faculty Music Director
The Second City
Chicago, IL, United States of America
01.2007 - 06.2021
- Facilitated open communication with parents for enhanced student support.
- Advised students on their progress through the conservatory studies whilst providing them guidance about future careers.
- Managed budgetary allocations efficiently, ensuring best use of resources.
- Championed faculty professional development initiatives, enhancing performance levels.
- Oversaw curriculum development, ensuring educational standards were met.
- Led faculty meetings for improved communication and policy implementation.
- Coordinated regular workshops and seminars to foster intellectual growth of faculty members.
- Created a safe, respectful learning environment by enforcing discipline protocols effectively.
- Managed staff recruitment process, securing high-quality educators.
- Developed training programmes to enhance teaching quality.
Clinical Psychologist
Allendale Association
Lake Villa, Illinois, United States
05.2002 - 01.2007
- Conducted risk assessments to prevent self-harm or harm towards others.
- Prepared detailed case notes after each session, enhancing follow-up treatments and continuity of care.
- Formulated therapeutic interventions based on individual needs and goals, improving overall mental health status.
- Participated in clinical research projects to enhance understanding of mental health disorders.
- Assessed child developmental stages using play therapy techniques resulting in effective interventions for young patients.
- Offered crisis intervention services during emergencies, ensuring immediate care for patients in distress.
- Administered diagnostic interviews-an important step towards formulating a treatment plan.
- Developed comprehensive treatment plans by utilising up-to-date knowledge of psychological theories.
- Maintained strict confidentiality of all client information to respect privacy rights and ethical guidelines.
- Conferred with psychiatrists about medication adjustments for optimal results in therapy sessions.
- Collaborated with multidisciplinary teams for holistic patient care.
- Actively participated in continuous professional development activities to stay abreast of latest industry trends and methodologies.
- Provided individual, couple, and group therapy sessions to improve patient well-being.
Education
Doctor of Philosophy - Clinical Psychology
The Chicago School of Professional Psychology
Chicago, Illinois 09.1998 - 05.2003
Bachelor of Arts - Music Composition
College Conservatory of Music
Cincinnati, Ohio 08.1994 - 05.1998
Skills
- Providing friendly, patient customer service to people of all ages and backgrounds
- Helping members of the public use computers, online services, and digital resources
- Explaining things clearly and calmly to people with different levels of confidence
- Working independently and taking responsibility during lone working shifts
- Supporting children and young people through engaging activities and events
- Reading aloud, facilitating small groups, and encouraging participation
- Handling payments, registrations, and basic cash procedures accurately
- Keeping records organised, up to date, and easy to find
- Creating welcoming displays and clear information for public spaces
- Managing time well and balancing a variety of tasks during busy periods
- Responding calmly to challenging situations or behaviour
- Working collaboratively with colleagues and communicating clearly with off-site managers
- Following procedures, health & safety guidance, and safeguarding expectations
- Supporting inclusive, welcoming community spaces
References
References available upon request.
Timeline
Communications Coordinator (remote)
Emanuel Congregation
01.2022 - Current
Digital Marketing and Events Manager
First Congregational Church of La Grange
08.2020 - 07.2022
Faculty Music Director
The Second City
01.2007 - 06.2021
Clinical Psychologist
Allendale Association
05.2002 - 01.2007
Doctor of Philosophy - Clinical Psychology
The Chicago School of Professional Psychology
09.1998 - 05.2003
Bachelor of Arts - Music Composition
College Conservatory of Music
08.1994 - 05.1998