Stephanie Macdonald
Rawtenstall,Rossendale
Summary
Currently Team Manager for a Neighbourhood Mental Health Team; responsible for line managing and supervising a Team of 25 people. Have also recently been standing in for the Service Manager for the past 2 months which has involved attending both operational and strategic meetings.
Dynamic professional with a strong foundation in visionary thinking and mentoring expertise. Demonstrates a resilient mentality and multicultural competency, fostering inclusive environments and driving innovative solutions. Committed to leveraging these skills to achieve organisational goals.
Seasoned professional in team leadership and management. Can drive operational success through strategic planning and decision-making. Possess unique skills in fostering positive and motivating work environment to boost team performance.
Offering strong leadership and communication skills, with solid foundation in managing teams and resolving conflicts. Knowledgeable about fostering collaborative work environment and motivating team members to achieve their best. Ready to use and develop problem-solving, organisational, and interpersonal skills in a managerial position.
Driven and adaptable professional with knack for leadership and team collaboration. Proficient in communication and problem-solving, cultivating positive work environment and fostering team success. Eager to make meaningful impact in a managerial or clinical role.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work history
Team manager
NHS
Bury, Greater Manchester
2025.06 - 2026.06
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
- Enhanced team productivity by implementing effective project management strategies.
- Developed action plans for continuous process improvement initiatives.
- Achieved higher team efficiency with regular training and mentoring sessions.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Coordinated with various departments for seamless workflow.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Delegated responsibilities efficiently amongst team members.
- Steered project execution whilst adhering strictly to timeline constraints.
- Boosted morale by recognising and rewarding exceptional work.
- Conducted performance evaluations to identify areas of improvement.
- Encouraged open dialogue amongst employees for better problem-solving ability.
Mental Health Joint Response Car Practitioner
NHS
Bury, Greater Manchester
2022.10 - 2025.03
- Was promoted to Team Leader on Response Car with Police in 2024 which meant supervising and managing other Response Car Practitioners, being responsible for attending meetings with GMP and providing off duty. Was also point of access for Seniors within GMP and provided on call cover for Practitioners
- Provided compassionate care for patients resulting in high satisfaction rates.
- Implemented evidence-based practices into daily routines resulting in better patient outcomes.
- Delivered education on health promotion to Greater Manchester Police to improve community health standards.
- Prioritised tasks effectively during high-stress situations to ensure optimal patient care delivery.
- Utilised experienced mental health practices proficiently increasing efficiency in diagnostic procedures.
- Contributed significantly to research studies through diligent data collection processes.
- Worked collaboratively with multidisciplinary team members leading to improved patient care.
- Was responsible for significantly reducing number of S136 detentions to local A&E department by effective signposting
- Developed individualised treatment plans, improving patient outcomes.
- Fostered effective communication among team members enabling smoother operations within department.
- Showcased excellent problem-solving abilities whilst managing unexpected mental health emergencies
Mental Health Liaison Practitioner
NHS
Bury, Greater Manchester
2021.06 - 2022.10
- Developed individualised treatment plans, improving patient outcomes.
- Established therapeutic relationships with patients and families, fostering a supportive environment.
- Advocated for patients' rights, promoting dignity and respect within the healthcare setting.
- Managed complex caseloads efficiently whilst maintaining high-quality care standards.
- Contributed significantly to research studies through diligent data collection processes.
- Assessed patient conditions promptly for timely intervention.
- Conducted comprehensive patient assessments, ensuring accurate diagnosis and treatment.
Nurse Practitioner/Counsellor
ITV
Manchester, Greater Manchester
2011.12 - 2021.03
- Provided indepth mental health assessments for people taking part in television shows and also signposted aftercare
- Provided emotional support to people during filming of the shows
- Provided risk assessments and ongoing support for people following the show
- Provided high-quality patient care by performing comprehensive health assessments.
- Managed complex cases by developing individualised treatment plans.
- Acted as a liaison between patients and production staff for clear communication.
- Improved overall patient satisfaction through empathetic and responsive communication
- Participated in professional development activities for current nursing knowledge.
Team Leader A&E Liaison
NHS
Manchester, Greater Manchester
2005.06 - 2011.06
- Provided first point of call for the interface between the Acute Trust and the Mental Health Trust
- Introduced innovative solutions which maximised output without compromising quality.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Developed strategies for improved performance level across the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Fostered a high-performing environment to drive productivity and quality.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Led project coordination, resulting in timely delivery.
- Encouraged open communication, fostering a positive work culture.
- Streamlined workflow for a more efficient process.
Specialist Nurse Practitioner A&E
NHS
Manchester, Greater Manchester
2000.01 - 2005.06
- Autonomous mental health and risk assessments of patients attending the A&E department; nurse led assessments
- Led health promotion initiatives within the community to raise public health awareness.
- Advocated for patients' rights, ensured respectful and ethical treatment at all times.
- Delivered high-quality patient care by implementing advanced nursing practices.
- Updated knowledge by attending professional development workshops regularly.
- Established therapeutic relationships with patients, promoted healing and recovery process.
- Coordinated multi-disciplinary team meetings to optimise patient treatment plans.
- Worked with multidisciplinary healthcare professionals to assess patients, determine individual needs and develop care plans.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis and prevention.
Deputy Ward Manager
NHS
Birmingham, West Midlands
1997.04 - 2000.12
- Provided effective line management to all junior nurses
- Stood in for the Ward Manager during absences
- Promoted a culture of respect and dignity within the ward, enhancing overall patient experience.
- Managed the ward's budget responsibly to avoid unnecessary expenditures or financial discrepancies.
- Maintained accurate medical records to comply with legal requirements and support diagnostic processes.
- Provided emotional support to patients and their families during difficult times.
- Coordinated daily ward operations, ensuring smooth flow of patient care.
- Enhanced patient satisfaction by addressing concerns promptly and professionally.
- Instituted safety measures in the ward, mitigating potential health hazards.
- Maintained open communication lines amongst staff members for better coordination.
Registered Mental Health Nurse
NHS
Birmingham, West Midlands
1991.10 - 1994.06
- Supported families of patients by providing education about mental health conditions and coping strategies.
- Coordinated discharge planning processes, liaising with social workers and family members appropriately.
- Participated in ongoing professional development activities to stay current on industry standards and best practices.
- Adapted quickly to changing circumstances whilst maintaining high quality of care delivery.
- Administered medications as prescribed, ensuring proper dosage and timing.
- Maintained accurate patient records, documenting observations and progress regularly.
- Advocated for patient rights, maintaining dignity and respect in all interactions.
Education
GCSEs x 7 - Maths, English, Physics, Biology, English Literature, History, Geography
Edgbaston Church of England College for Girls
Birmingham 1978.06 - 1978.06
RMN - Mental Health Nursing
Rubery Hill School of Nursing
Birmingham 1988.09 - 1991.08
Skills
- Team collaboration
- Empathy and compassion
- Time management
- Visionary thinking
- Mentoring skills
- Resilience
- Multicultural awareness
Affiliations
- Reading, gardening, swimming, I have a special interest in Autism and spend a lot of time with my autistic grandson who is non verbal
Timeline
Team manager
NHS
2025.06 - 2026.06
Mental Health Joint Response Car Practitioner
NHS
2022.10 - 2025.03
Mental Health Liaison Practitioner
NHS
2021.06 - 2022.10
Nurse Practitioner/Counsellor
ITV
2011.12 - 2021.03
Team Leader A&E Liaison
NHS
2005.06 - 2011.06
Specialist Nurse Practitioner A&E
NHS
2000.01 - 2005.06
Deputy Ward Manager
NHS
1997.04 - 2000.12
Registered Mental Health Nurse
NHS
1991.10 - 1994.06
RMN - Mental Health Nursing
Rubery Hill School of Nursing
1988.09 - 1991.08
GCSEs x 7 - Maths, English, Physics, Biology, English Literature, History, Geography
Edgbaston Church of England College for Girls
1978.06 - 1978.06