Stephanie King
Luton,Bedford
Summary
Self-motivated administrator with over 20 years of office and administrative experience. My main roles have worked within local government positions, adhering to strict confidentiality and data protection rules while maintaining professionalism and excellent standards in data accuracy and work management.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Evidential Summariser
Hertfordshire Police
Dunstable, Beds
07.2025 - Current
Digital Administrator
Hertfordshire Constabulary
Dunstable
07.2016 - 07.2025
- Facilitated document management through efficient electronic filing and maintenance.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted the public with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Oversaw the Transearch database to maintain updated records and accuracy.
- Collaborated with different departments within Police forces and external parties to maintain positive rapport and smooth workflow.
- Directed colleagues with administrative issues to produce high-quality clerical service delivery.
- Investigated issues affecting group operations and helped correct problems.
- Maintained strict compliance with regulatory government requirements regarding personal information protection.
- Maintained accurate data entry by diligently inputting information from various sources.
- Examined data to detect errors and discrepancies.
- Addressed enquiries by phone or email regarding data requests.
- Interrogated appropriate databases, obtaining information for incomplete documents and materials.
- Corrected data entry errors to prevent duplication or data degradation.
Transeach Assistant
Reed Recruitment
Milton Keynes, Buckinghamshire
02.2015 - 07.2016
- Temporary contract with Bedfordshire Constabulary
- Executed general administrative duties to aid overall office workflow efficiencies.
- Ensured accuracy of data entry by actively checking and cross-referencing inputted information between databases.
- Contributed to team objectives whilst completing individual tasks efficiently.
- Organised large volumes of data for easy retrieval and analysis.
Trainee Dental Nurse
Obex Dental
Houghton Regis, Central Bedfordshire
08.2015 - 09.2015
- Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
- Prepared dental materials as required by dentists, enhancing efficiency of procedures.
- Enhanced patient experience by providing comforting chair-side assistance during procedures.
- Ensured cleanliness in the dental surgery area by regularly sanitising equipment.
- Carried out sterilisation of dental instruments to maintain hygiene standards.
- Maintained detailed patient records for future reference and treatment planning.
- Contributed to team meetings with constructive inputs for continual service improvement.
- Set up treatment rooms to prepare for check-ups, examinations and surgeries.
Administrative assistant
GRS Roadstone Ltd
Houghton Regis, Central Bedfordshire
06.2015 - 07.2015
- Maintained stock levels to avoid shortages in office supplies.
- Improved customer satisfaction through prompt response to email and phone queries.
- Handled sensitive company information discreetly maintaining high level confidentiality at all times.
- Initiated purchase orders for customer supplies ensuring cost-effective procurement.
- Supported accurate record-keeping with proficient data entry skills.
Administrative Officer
HMRC
Luton, Bedfordshire
12.2001 - 07.2014
- Participated actively in team meetings contributing insights and suggestions.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Managed incoming calls from taxpayers for efficient handling of enquiries and complaints.
- Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
- Organised daily reports to maintain record accuracy.
- Provided excellent customer service for improved client satisfaction. Remaining professional when dealing with difficult customers.
- Handled confidential documents with utmost care; ensured data security at all times in accordance with government guidelines.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication to Solicitors.
- Registered new customer account details in system.
- Prioritised tasks for timely completion of tax deadlines.
- Streamlined VAT processes with proactive problem-solving abilities.
- Improved file management system through systematic categorisation and labelling practices.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Offered administrative support to the management team resulting in enhanced operations.
- Organised filing system for important and confidential office documents.
- Managed queries in person, by phone and via email with exceptional customer care.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Handled diary management for smooth-running administration processes.
- Established workflow processes and implemented modifications to improve administrative operations.
- Monitored office inventory supplies, re-ordering for service provisions.
- Took minutes and thorough notes in meetings for distribution.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Processed technical coding assessments with providing assistance and guidance to senior staff
Warehouse operative
Hayes
Milton Keynes, Buckinghamshire
07.2001 - 09.2001
- Assisted in logistics planning for seamless transportation of goods.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Packed orders for timely dispatch to customers and retail outlets.
- Maintained safety regulations by enforcing strict adherence to company policies.
Workstation Leader/Operative
Electroversal Ltd
Luton, Bedfordshire
03.1999 - 06.2001
- Performed daily checks to guarantee equipment functionality.
- Maintained clean work area with regular tidying up tasks.
- Followed instructions from Supervisors accurately to ensure task completion in a timely manner.
- Excelled in multi-tasking for improved productivity.
- Ensured safety standards by meticulously following protocols and procedures.
- Coordinated with other teams smoothly for testing completion.
- Kept records accurately, ensured accountability and transparency.
- Achieved operational efficiency with diligent maintenance of testing machinery.
- Solved technical problems swiftly, minimised disruption to operations.
- Achieved targets with attention to detail and time management skills.
- Picked and packed with speed and precision.
- Assisted in training new operatives to help integrate into team.
- Followed production guidelines and specifications to produce quality products.
- Conducted routine equipment checks to proactively address maintenance issues.
Education
Diploma of Higher Education - Body language (Psychology)
College of Management Science
Luton 02.2012 - 02.2013
A-Levels - Sociology
Oxford Open Learning
Luton 09.2012 - 06.2013
Certificate of Higher Education - Social Sciences
The Open University
Luton 01.2010 - 12.2012
A-Levels - Archaeology
Luton Adult Education
Luton 09.2007 - 06.2008
GCSEs - Psychology
Barnfield College
Luton 09.2005 - 06.2006
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
Affiliations
- Walking
- Reading classical literature as well as sci-fi, fantasy and fiction
- Photography
- The Paranormal including an interest in the work of The Society for Psychical Research
Timeline
Evidential Summariser
Hertfordshire Police
07.2025 - Current
Digital Administrator
Hertfordshire Constabulary
07.2016 - 07.2025
Trainee Dental Nurse
Obex Dental
08.2015 - 09.2015
Administrative assistant
GRS Roadstone Ltd
06.2015 - 07.2015
Transeach Assistant
Reed Recruitment
02.2015 - 07.2016
A-Levels - Sociology
Oxford Open Learning
09.2012 - 06.2013
Diploma of Higher Education - Body language (Psychology)
College of Management Science
02.2012 - 02.2013
Certificate of Higher Education - Social Sciences
The Open University
01.2010 - 12.2012
A-Levels - Archaeology
Luton Adult Education
09.2007 - 06.2008
GCSEs - Psychology
Barnfield College
09.2005 - 06.2006
Administrative Officer
HMRC
12.2001 - 07.2014
Warehouse operative
Hayes
07.2001 - 09.2001
Workstation Leader/Operative
Electroversal Ltd
03.1999 - 06.2001
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