Stephanie Kenward
Semington,wil
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems, ability to apply cross-functional teamwork within high-pressure environments.
Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
8
8
years of professional experience
Work History
Self employed dog groomer
Self employed
, Oxfordshire
04.2021 - 11.2024
- Handled difficult or anxious dogs with patience and professionalism; promoted a positive environment.
- Managed inventory of grooming supplies, ensuring uninterrupted service provision.
- Upheld safety procedures to prevent accidents during grooming sessions.
- Demonstrated expertise in breed-specific cuts, leading to satisfied customers.
Front of house team member
Miller & Carter
Kidlington, Oxfordshire
11.2023 - 06.2024
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Managed cash transactions accurately, ensuring accurate financial records.
Domiciliary care assistant
Eaton Care
Wantage, Oxfordshire
03.2020 - 05.2021
- Kept detailed records of care delivered during each visit, maintaining transparency for family members and other healthcare professionals.
- Utilised effective communication skills whilst working closely with vulnerable individuals.
- Demonstrated respect towards cultural diversity amongst clientele through sensitive approach.
- Upheld high levels of confidentiality in line with data protection regulations.
- Delivered exceptional care to elderly clients by assisting them with personal hygiene tasks.
- Ensured comfort for patients, demonstrating empathy and understanding.
- Increased client satisfaction by providing companionship and emotional support.
- Prepared nutritious meals for improved client health.
- Managed medication schedules to ensure correct dosage at appropriate times.
- Assisted with mobility exercises, promoting independence for clients.
- Enhanced quality of life with engaging in meaningful conversations and activities.
- Maintained clean living environments for optimal health standards.
- Supported family members by providing respite care services when needed.
- Coordinated with healthcare professionals to deliver comprehensive care plans for each individual client.
- Provided transport to appointments, ensuring timely arrivals and departures.
- Monitored progress of clients, reporting any changes in condition swiftly to healthcare team.
- Implemented personalised care plans, delivering bespoke service tailored to individual needs.
Wellbeing coordinator
Goring care homes
Goring, Oxfordshire
11.2017 - 03.2019
- Improved overall wellness by designing and implementing health promotion programs.
- Coordinated wellbeing initiatives for enhanced employee satisfaction.
- Developed personalised wellness plans with individual consultations.
- Conducted regular evaluations to ensure effectiveness of wellbeing programmes.
- Collaborated with healthcare professionals, improving the scope of wellness programmes.
- Liaised with external vendors to provide holistic wellness services at affordable rates.
- Provided emotional support to patients and families facing challenging situations.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
Care assistant
Goring care homes
Goring, Oxfordshire
06.2016 - 11.2017
- Provided emotional support to patients, improving their mental wellbeing.
- Assisted in daily living activities for enhanced patient comfort.
- Administered medication to patients, ensuring proper health management.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Delivered excellent customer service by addressing concerns of patients' families.
- Organised recreational activities for improved social interaction amongst residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Collaborated with healthcare team for effective patient care delivery.
- Encouraged independence among patients whilst assisting them with tasks.
- Monitored vital signs of patients for early detection of health complications.
- Respected privacy and dignity of each resident during provision of care services.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Education
NVQ Level 2 - Health and social care
AQA
NVQ Level 2 - National Association of the Provision of Activities
AQA
NVQ Level 2 - Hairdressing
AQA
Skills
- Patient observations
- Person-centred care plans
- Patient care
- First Aid
- Patient handling and positioning
- Personal care assistance
- Calm under pressure
- Basic life support
- Nutrition management
- Patient safeguarding
- Clinical waste disposal
- Housekeeping
- Patient risk assessment
- Safeguarding knowledge
- Personal care
- Mobility support
- Infection prevention and control
- Cultural awareness
- Activities of Daily Living
- Palliative Care
- Dementia awareness
- Patient relationship building
- Manual handling
- Medication Administration
- Care management
- Patient transport
Affiliations
- Reading, cooking and completing puzzles
Timeline
Front of house team member
Miller & Carter
11.2023 - 06.2024
Self employed dog groomer
Self employed
04.2021 - 11.2024
Domiciliary care assistant
Eaton Care
03.2020 - 05.2021
Wellbeing coordinator
Goring care homes
11.2017 - 03.2019
Care assistant
Goring care homes
06.2016 - 11.2017
NVQ Level 2 - Health and social care
AQA
NVQ Level 2 - National Association of the Provision of Activities
AQA
NVQ Level 2 - Hairdressing
AQA
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