Stephanie Hill
Summary
Motivated Territory Manager with demonstrated knowledge of GlideScope best practices and operations. Proven skills in enhancing productivity, efficiency, and bottom-line profits with forward-thinking leadership. Bringing 22 years of experience in negotiation, market analysis, and customer service. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
Work History
Territory Manager - Critical Care
Verathon
11.2022 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Achieved 100% sales goals and service targets for 2024 by cultivating and securing new customer relationships.
- Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
- Analyzed market trends and competitor activities, adapting sales strategies to maintain competitive edge and capitalize on new opportunities.
- Delivered personalized client training sessions on product features and benefits, leading to increased product usage and customer satisfaction.
- Developed and maintained strong relationships with key stakeholders in assigned territory, becoming trusted advisor on product solutions.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
Territory Manager
Teleflex
03.2019 - Current
- Effectively trained 5 new sales team members for preparation of NHT with online learning, rehearsing elevator pitches and building confidence ahead of NHT.
- Developed and executed first best practices training guide for the sales team, which was incorporated into NHT.
- Establish new customer accounts through dedicated cold calling and exceptional service.
- Conducted 20 Quarterly Business Reviews with Health Care Professionals per year.
- Qualified, trained, assessed, and ultimately developed accounts to adopt UroLift system as an integral part of their BPH practice, with the goal of demonstrating high account adoption.
- Partner with the Urology team to deliver outstanding clinical and training support to help them become clinically independent.
- Facilitated a smooth sales process by managing pipeline and recording lead activity into NoCRM.
Territory Manager
Olympus
07.2018 - 02.2019
- Developed & executed strong business development plan.
- Drove team performance by setting clear, achievable KPIs, using data and sales tools.
- Presented, trained, and educated staff on camera stacks and systems integration.
- Provided support for customer objections and negotiated the right terms.
- Collected customer and market feedback and reported information to company leadership.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Tracked and evaluated weekly sales figures, developing reports for targeted action planning.
Territory Manager
Cogentix Medical
04.2017 - 06.2018
- Maintained up to date knowledge on Urology care market, constantly monitoring market conditions for changes that may impact sales results.
- Provided customers with technical advice and appropriate training on the safe and effective use of Urgent PC and Macroplastique, maintaining customer satisfaction.
- Mentored team members to succeed and advance within department and company.
- Optimized skill strategy, liaising with managers to accurately identify and address training and development needs.
- Participated in planning and implementing of training activities at hospital meetings.
- Maintained a professional and credible image with consultants and their team.
- Resolved customer concerns promptly to maintain satisfaction.
Association Manager
Barema
01.2016 - 04.2017
- Organized internal meetings, including the Council, General meetings & Special Interest Groups.
- Ensured the correct administration of the association and their membership activities including event management promotion, programming, and budgeting.
- Recruited new Barema members whilst maintaining current member relationships.
- Represented Barema at exhibitions and groups, such as ABHI, Medicines and Healthcare Products Regulatory Agency Stakeholder Group and Eurom VI, MedTech Forum, GIRFT and NHS Business Service Authority.
- Extended existing customer relationships through personalized communication and guaranteed marketing strategies.
- Planned, designed, and implemented effective digital and print marketing materials.
- Managed social media accounts by composing content, engaging with followers in comments, monitoring activities, and researching trends.
Sales Representative
COOK UK Limited
06.2010 - 12.2015
- Achieved sales goals and service performance goals four out of five years by cultivating and securing new customer relationships.
- Enhanced business development through proactive networking and relationship-building strengths.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Utilized professional sales techniques to persuasively communicate with clients.
- Mentored and trained new members on the importance of Cook's standards: Patients Always Come First.
- Reps Reps of the Year, 2014: voted by peers due to outstanding support, teamwork, and partnerships.
- Scrutinized existing practices to identify opportunities for continuous performance and profit growth.
- Defined business objectives, evaluating processes and improvement possibilities to promote informed decision-making.
Education
Bachelor of Science - Psychology
James Madison University
Certificate of Higher Education - General Studies
Lord Fairfax Community College
Diploma of Higher Education - General Studies
Strasburg High School
Skills
- Excellent interpersonal and coaching skills
- Strategic thinker
- Motivational leadership
- 1:1 training
- Relationship building
- Technical training
- Sales closing techniques
- Customer sales presentations
- Strategic selling
- Salesforce CRM practices
- Conceptual selling
Timeline
Territory Manager - Critical Care
Verathon
11.2022 - Current
Territory Manager
Teleflex
03.2019 - Current
Territory Manager
Olympus
07.2018 - 02.2019
Territory Manager
Cogentix Medical
04.2017 - 06.2018
Association Manager
Barema
01.2016 - 04.2017
Sales Representative
COOK UK Limited
06.2010 - 12.2015
Certificate of Higher Education - General Studies
Lord Fairfax Community College
Diploma of Higher Education - General Studies
Strasburg High School
Bachelor of Science - Psychology
James Madison University
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