Stephanie Green
Liverpool,Merseyside
Summary
Motivated and adaptable business graduate with a strong work ethic and a passion for applying analytical and strategic thinking to real-world challenges. Experienced in working within a retail setting at multiple retail stores such as Next, Clintons and Marks and Spencer. Here i developed key skills in customer service and team work. Now seeking a transition into a career that aligns with my degree in business, where i can leverage my skills in administration, technical advancement and economic changes to contribute to a dynamic and forward thinking organisation.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Retail Assistants
Marks & Spencer
Liverpool, Merseyside
11.2022 - Current
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Assisted in stock replenishment to maintain store appearance.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Supported team members for improved operational efficiency.
- Handled customer queries promptly, providing excellent customer service.
Retail assistant
Clinton Cards
Liverpool, Merseyside
11.2018 - 09.2019
- Provided coverage during peak times to manage customer flow effectively.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted customers in locating specific items to boost satisfaction.
- Identified opportunities for upselling, increasing overall sales revenue.
Weighbridge Administrator
Olleco
Liverpool, Merseyside
01.2018 - 08.2018
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Retail Assistant
Marks & Spencer
Liverpool, Liverpool
11.2016 - 01.2018
- Helped in the setup of special events and promotional activities within the store.
- Delivered excellent customer service by answering queries and providing product information.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
Retail Assistant
Next
Liverpool, Merseyside
11.2015 - 05.2016
- Delivered excellent customer service by answering queries and providing product information.
- Boosted sales through suggestive selling techniques.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
Education
Bachelor of Arts - Business and Administration
University of Central Lancashire
Preston 09.2022 - 06.2023
Foundation Degree in Arts - Business and Administration
University of Central Lancashire
Preston 09.2019 - 06.2022
NVQ Level 2 - Hairdressing
Hugh Baird College
Bootle 09.2014 - 06.2015
A-Levels -
Liverpool City College
Liverpool 09.2013 - 05.2014
GCSEs -
Holy Family High School
LiverpoolSkills
- Customer Relations
- Adaptability
- Flexibility
- Excellent Communication
- Computer Software
- Highly Organised
- Time Management
- Database Management
- Strategic Decision-Making
- Maintaining Office Records
Affiliations
- Reading
- Volunteering
- Writing
References
References available upon request.
Timeline
Retail Assistants
Marks & Spencer
11.2022 - Current
Bachelor of Arts - Business and Administration
University of Central Lancashire
09.2022 - 06.2023
Foundation Degree in Arts - Business and Administration
University of Central Lancashire
09.2019 - 06.2022
Retail assistant
Clinton Cards
11.2018 - 09.2019
Weighbridge Administrator
Olleco
01.2018 - 08.2018
Retail Assistant
Marks & Spencer
11.2016 - 01.2018
Retail Assistant
Next
11.2015 - 05.2016
NVQ Level 2 - Hairdressing
Hugh Baird College
09.2014 - 06.2015
A-Levels -
Liverpool City College
09.2013 - 05.2014
GCSEs -
Holy Family High School
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