Stephanie Ford
Conlig ,Down
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in ,call handling, calendar management and data entry. Focused and dependable with a high standard of verbal and written communication. Dedicated to excelling in organisational standards. Committed to working as part of a team and on my own autonomy. keen to expand my knowledge undertaking numerous additional training courses on LinkedIn learning. A dedicated team member of a non profit charity on a voluntary basis assisting in financial reconciliation tasks, social media, policy handling, health and safety compliance, scheduling, rehoming and general ad hoc tasks.
I am dedicated to higher education obtaining my degree working daily with Microsoft Office, using excel for Scientific data entry, equations, spreadsheets, statistics and generating graphical data. I am also proficient in statistics using stats cloud and manual statistical and applied maths for science calculations.
Overview
20
20
years of professional experience
Work history
Receptionist/Secretary
Positive Futures
Bangor , Down
2020.04 - Current
- Assisted with administrative tasks, improving overall functionality of the office.
- Petty cash and accurate associated recording keeping
- Conducted health and safety checks, ensuring compliance with regulations.
- Petty cash and health and safety end of the month checks.
- Scanned and uploaded documents into digital filing system.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Organised and maintained filing system for easy staff access.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Managed queries in person, by phone and via email with exceptional customer care.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained an organised reception area for a professional business environment.
- Acted as first point of contact for wide range of personnel.
- Provided clerical support to company employees, including copying, scanning and file management.
- Offered knowledgeable, friendly support to in-office guests.
- Oversaw office supply orders and replenished stock for staff use.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
Support worker
Positive Futures
Bangor , Down
2013.04 - 2020.04
- Assisted in aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Followed strict safeguarding regulations to ensure safe, secure handling of people we support.
- Worked in close partnership with families, friends and carers to improve care plan effectiveness.
- Tailored care and support to individual needs adopting a person centred approach.
- Support individuals to lead independent lives.
- In house accounts of people we support and joint house account maintaining excellent financial records.
- Carrying out weekly fire and health and safety checks.
- Ensuring policy and procedures were followed.
- Providing a high standard of support.
Care assistant
Kinsland Care Home
Bangor , Down
2012.01 - 2013.04
- Assisted in daily living activities for enhanced patient comfort.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Monitored vital signs of patients for early detection of health complications.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Respected privacy and dignity of each resident during provision of care services.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Submitted reports to manager regarding status of client.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
- Assisted clients with adapting to life changes due to bodily or brain injuries.
- Provided tailored support to family members through particularly difficult periods.
Health care assistant
Trackars
Fivemiletown, Mid Ulster
2008.02 - 2013.04
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the trust.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Provided emotional support to patients and their families during difficult times.
- Assisted in patient care, improved comfort and well-being.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Enhanced healing process by changing wound dressings regularly.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Patient Clinical observations and records.
- Thoroughly sterilised and sanitised clinical equipment and accessories.
- Ensuring RQIA standards were met at all times.
- Positioned, lifted and transported patients with limited mobility.
Advanced Operator
Anderson Manning Associates
Bangor , Down
2008.02 - 2009.12
- Handled resource allocation during peak hours to manage high call volumes effectively.
- Handled escalated calls to ensure customer satisfaction and retention.
- Led training sessions for new recruits to enhance their communication skills.
- Monitored calls daily, provided constructive feedback to agents on their performance metrics.
- Supervised shift operations whilst ensuring adherence to company guidelines and protocols.
- Implemented changes in operational procedures to increase productivity levels.
- Ensured timely resolution of technical issues for uninterrupted customer service delivery.
- Scheduled team meetings to educate agents regarding best practices in dealing with customers.
- Authorised replacements and refunds requested by customers.
- Answered all emails.
- Oversaw a specific client campaign customer service team.
- Manually processed customer refunds in internal and external banking systems.
-
inbound sales and customer service.
Teleperformance
Bangor, Down
2007.02 - 2008.02
- Carried out day-to-day duties accurately and efficiently.
- Took escalated calls for a busy campaign.
- Documented all call interactions with accuracy and attention to detail, ensuring streamlined record-keeping processes.
- Enhanced customer satisfaction by promptly answering inbound calls.
- Used multi-line telephone system expertly, resulting in swift call management.
- Assisted colleagues in handling difficult inquiries for better teamwork.
- Collaborated closely with the team for achieving collective targets.
- Demonstrated empathy and active listening to understand customer needs accurately.
- Utilised effective problem-solving skills to tackle customer complaints.
- Participated actively in training programmes to enhance service delivery standards.
- Adapted quickly to new software tools introduced into the workflow, demonstrating agility and willingness to learn.
- Maintained up-to-date client records in database systems.
- Followed up customer queries to check provided solutions met expectations.
Crew Member
McDonald's
Bangor, Down
2006.06 - 2007.02
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Handled high-pressure situations calmly providing solutions promptly.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Participated in regular stock takes helping manage supplies efficiently.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Adapted to multiple roles during peak hours to enhance team efficiency.
- Maximised restaurant cleanliness and accessibility.
- Ran orders from kitchen to dining areas.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
Education
Bachelor of Science - Biology
The Open University ( Accredited Queens University Course)
Belfast 2024.10 -
B Teach National Diploma in Applied Science - Applied Science
SERC
Bangor 2007.09 - 2009.06
Btech- Animal Management - Animal Science
SERC
Bangor 2008.10 - 2009.06
First Diploma in Applied Science - Applied Science
SERC
Down 2006.09 - 2007.06
GCSEs - English, Maths
SERC
Bangor 2006.09 - 2007.08
Skills
- Reception area maintenance
- Hospitality standards
- Billing experience
- Email correspondence
- Discretion and confidentiality
- Electronic switchboard operation
- Organisational efficiency
- Ordering office supplies
- Filing system design
- Basic bookkeeping
- Keyboard typing speed
- Positive outlook
- Telephone operation
- Customer Service
- Calm under pressure
- Attention to Detail
- Data Entry
- Microsoft Office
- Stats Cloud
- Conflict Resolution
- Medical terminology
- Client retention strategies
- Trustworthy
- Visitor management
- Photocopier operation
- Calendar management
- Correspondence management
- Microsoft Excel proficiency
References
References available upon request.
Timeline
Bachelor of Science - Biology
The Open University ( Accredited Queens University Course)
2024.10 -
Receptionist/Secretary
Positive Futures
2020.04 - Current
Support worker
Positive Futures
2013.04 - 2020.04
Care assistant
Kinsland Care Home
2012.01 - 2013.04
Btech- Animal Management - Animal Science
SERC
2008.10 - 2009.06
Health care assistant
Trackars
2008.02 - 2013.04
Advanced Operator
Anderson Manning Associates
2008.02 - 2009.12
B Teach National Diploma in Applied Science - Applied Science
SERC
2007.09 - 2009.06
inbound sales and customer service.
Teleperformance
2007.02 - 2008.02
First Diploma in Applied Science - Applied Science
SERC
2006.09 - 2007.06
GCSEs - English, Maths
SERC
2006.09 - 2007.08
Crew Member
McDonald's
2006.06 - 2007.02