Summary
Overview
Work history
Education
Skills
My Summary
Timeline
OperationsManager
Stephanie Da Silva

Stephanie Da Silva

Barnstaple,Devon

Summary

Ambitious Operations Manager with more than 10 years of management experience in the fitness industry. Applies strong analytical and critical thinking skills to solve complex operational problems.

Overview

29
29
years of professional experience
11
11
years of post-secondary education

Work history

Operations manager

Bootcamp UK
Barnstaple, Devon
01.2017 - Current
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Analysed operations data to identify process gaps and successfully implement change.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Increased customer satisfaction by resolving issues.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Carried out day-to-day duties accurately and efficiently.
  • Served customers to drive sales and deliver top-quality experiences.

Airtime management Executive

British Sky Broadcasting
London, City of London
08.2005 - 08.2016

Ratings Executive

ITV
London, City of London
08.2000 - 08.2005

Administration assistant

Staffware
Maidenhead, Windsor and Maidenhead
04.2001 - 05.2003
  • Provided printing, photocopying scanning support to colleagues.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Created and maintained logical and orderly digital filing system for impeccable record keeping.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
  • Examined, scanned and input documents in software system.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Opened and routed business parcels and letters.
  • Sorted and organised different types of information by document type, personnel or location.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Promoted welcoming environment while managing receptionist area and fielding requests for information.
  • Kept and maintained accurate filing system for preservation of office information.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Assisted managers in compiling and organising materials for meetings.
  • Contributed to harmonious and productive office environment by building positive relationships with coworkers.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.

Weight Watchers at Home assistant

Weight Watchers
Maidenhead, Berkshire
09.2000 - 04.2001

Admin

Circular Distributors
Maidenhead, Berkshire
06.2000 - 09.2000

Waitress

Francescos
windsor, Berkshire
03.1995 - 08.2000
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Informed kitchen staff regarding special order requirements.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.

Drama teacher

Catle Hill Centre
Maidenhead, Berkshire
06.1999 - 08.1999

Education

Higher National Diploma - Media Studies

East Berkshire College
Maidenhead
09.2002 - 07.2004

BTEC National Diploma - Performing Arts

Henley College of Performing Arts
Henley on Thames, Oxfordshire
09.1993 - 07.1998

GCSEs - Music, Travel and Tourism, Graphic design, French, Science, English and Maths

Newlands School
Maidenhead
09.1993 - 07.1998

Skills

  • Word processing course - July 2000
  • Recreational gymnastics and competitions
  • Speech and drama
  • Ballet, Tap, Modern dance including performances on stage
  • Communication skills course at BskyB

My Summary

I see myself as an extremely enthusiastic individual who loves to be around people.  You can usually find me with a smile on my face talking to someone.  With any job I have had, I ensure that I go above and beyond what is expected of me.  I don't like to let anyone down and I am definitely a perfectionist.   I love to help people and feel this is my calling in life.  I am easy to work with and get on with everyone.

Timeline

Operations manager

Bootcamp UK
01.2017 - Current

Airtime management Executive

British Sky Broadcasting
08.2005 - 08.2016

Higher National Diploma - Media Studies

East Berkshire College
09.2002 - 07.2004

Administration assistant

Staffware
04.2001 - 05.2003

Weight Watchers at Home assistant

Weight Watchers
09.2000 - 04.2001

Ratings Executive

ITV
08.2000 - 08.2005

Admin

Circular Distributors
06.2000 - 09.2000

Drama teacher

Catle Hill Centre
06.1999 - 08.1999

Waitress

Francescos
03.1995 - 08.2000

BTEC National Diploma - Performing Arts

Henley College of Performing Arts
09.1993 - 07.1998

GCSEs - Music, Travel and Tourism, Graphic design, French, Science, English and Maths

Newlands School
09.1993 - 07.1998

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