Stephanie Da Silva
Barnstaple,Devon
Summary
Ambitious Operations Manager with more than 10 years of management experience in the fitness industry. Applies strong analytical and critical thinking skills to solve complex operational problems.
Overview
29
29
years of professional experience
11
11
years of post-secondary education
Work history
Operations manager
Bootcamp UK
Barnstaple, Devon
2017.01 - Current
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Analysed operations data to identify process gaps and successfully implement change.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Carried out day-to-day duties accurately and efficiently.
- Served customers to drive sales and deliver top-quality experiences.
Airtime management Executive
British Sky Broadcasting
London, City of London
2005.08 - 2016.08
Ratings Executive
ITV
London, City of London
2000.08 - 2005.08
Administration assistant
Staffware
Maidenhead, Windsor and Maidenhead
2001.04 - 2003.05
- Provided printing, photocopying scanning support to colleagues.
- Responded to telephone enquiries from clients, vendors and members of public.
- Sorted and distributed business correspondence to correct department or staff member.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Examined, scanned and input documents in software system.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Opened and routed business parcels and letters.
- Sorted and organised different types of information by document type, personnel or location.
- Arranged filing systems for easy use and retrieval by personnel.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Kept and maintained accurate filing system for preservation of office information.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Assisted managers in compiling and organising materials for meetings.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
Weight Watchers at Home assistant
Weight Watchers
Maidenhead, Berkshire
2000.09 - 2001.04
Admin
Circular Distributors
Maidenhead, Berkshire
2000.06 - 2000.09
Waitress
Francescos
windsor, Berkshire
1995.03 - 2000.08
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Informed kitchen staff regarding special order requirements.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Drama teacher
Catle Hill Centre
Maidenhead, Berkshire
1999.06 - 1999.08
Education
Higher National Diploma - Media Studies
East Berkshire College
Maidenhead 2002.09 - 2004.07
BTEC National Diploma - Performing Arts
Henley College of Performing Arts
Henley on Thames, Oxfordshire 1993.09 - 1998.07
GCSEs - Music, Travel and Tourism, Graphic design, French, Science, English and Maths
Newlands School
Maidenhead 1993.09 - 1998.07
Skills
- Word processing course - July 2000
- Recreational gymnastics and competitions
- Speech and drama
- Ballet, Tap, Modern dance including performances on stage
- Communication skills course at BskyB
My Summary
I see myself as an extremely enthusiastic individual who loves to be around people. You can usually find me with a smile on my face talking to someone. With any job I have had, I ensure that I go above and beyond what is expected of me. I don't like to let anyone down and I am definitely a perfectionist. I love to help people and feel this is my calling in life. I am easy to work with and get on with everyone.
Timeline
Operations manager
Bootcamp UK
2017.01 - Current
Airtime management Executive
British Sky Broadcasting
2005.08 - 2016.08
Higher National Diploma - Media Studies
East Berkshire College
2002.09 - 2004.07
Administration assistant
Staffware
2001.04 - 2003.05
Weight Watchers at Home assistant
Weight Watchers
2000.09 - 2001.04
Ratings Executive
ITV
2000.08 - 2005.08
Admin
Circular Distributors
2000.06 - 2000.09
Drama teacher
Catle Hill Centre
1999.06 - 1999.08
Waitress
Francescos
1995.03 - 2000.08
BTEC National Diploma - Performing Arts
Henley College of Performing Arts
1993.09 - 1998.07
GCSEs - Music, Travel and Tourism, Graphic design, French, Science, English and Maths
Newlands School
1993.09 - 1998.07