Stephanie Cook
Botley,Southampton
Summary
I have extensive experience engaging with a diverse customer base, ranging from key stakeholders to day-to-day service users. In my previous role, I developed and maintained strong relationships with managers and stakeholders, enabling me to deliver first-time resolutions and provide timely, effective support tailored to their needs.
I work to a highly organised schedule, managing a broad range of responsibilities including virtual meetings, data reporting and analysis, and supporting call handling within the local office to alleviate team pressures. These responsibilities have strengthened my ability to be proactive, prioritise tasks effectively, and consistently deliver high-quality service in a fast-paced environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Trust Services Partner
NHS Professionals
Southampton, Southampton
12.2022 - 11.2025
- Delivered seamless workforce solutions and exceptional stakeholder support for NHS Trust.
- Provided first-fix resolutions for high-volume queries from clinical managers and flexible workers.
- Built trusted partnerships with ward managers, clinical teams, and national service centre colleagues.
- Oversaw end-to-end shift fulfilment for bank staff, attending daily staffing and bed meetings.
- Interpreted workforce data to proactively address staffing shortages.
- Led worker clinics, supported recruitment events, and delivered on-the-job coaching for staff.
- Analysed performance metrics to identify service gaps and implement necessary improvements.
- Managed complaints process from investigation to resolution while adhering to GDPR and CQC standards.
Trust Recruitment Coordinator
NHS Professionals
Southampton, Southampton
10.2022 - 12.2022
- This role involves the recruitment of Bank Members to work across various clinical staff groups in order to support the Trust in their flexible staffing needs. This is achieved by building effective working relationships with internal and external stakeholders across a wide range of professional and managerial groups, to ensure their needs are fully met when it comes to providing suitable staff.
Training Operations Coordinator
Trailer Training UK LTD
Colden Common, Hampshire
09.2018 - 10.2022
- Handled diverse customer enquiries via telephone, face-to-face interactions, and email.
Managed course schedules, allocating resources including vehicles and instructors efficiently.
Engaged proactively with clients to address additional requirements and ensure satisfaction.
Processed course administration, verifying candidate entitlements and managing documentation.
Oversaw invoicing and customer payments to maintain accurate financial records.
Assisted in marketing efforts, promoting company services at external events when needed.
Doctors Rota Coordinator
Hampshire Hospitals Foundation Trust
Winchester, Hampshire
02.2022 - 10.2022
- Managed comprehensive medical rotas for Orthopaedic department, aligning with EWTD regulations.
Coordinated leave requests for junior doctors, including annual, study, sick, and special leave.
Ensured sufficient staffing levels by liaising with Workforce Team for locum arrangements.
Provided essential support as main contact for junior staff within the department.
Designed and supervised junior doctor rotas to meet service demands effectively.
Took decisive actions upon receiving sick calls from doctors to ensure coverage.
Worked independently within defined frameworks, exercising judgement based on expertise.
NHS 111 Health Advisor
South Central Ambulance Service
Southampton, Southampton
04.2019 - 02.2022
- Conducted efficient assessments of various patient cases through NHS Pathways.
Managed urgent and life-threatening scenarios alongside routine health issues and mental health concerns.
Oversaw staff training journeys, ensuring compliance with current NHS assessment protocols.
Provided coaching within the 111-call centre to elevate service quality.
Education
NVQ2 - Beauty Therapy
Fareham Collage
08.2000 - 07.2002
Hamble School
09.1995 - 09.2000
Skills
- Microsoft Office proficiency
EPC and SAP expertise
CRM management - Stakeholder engagement
- Data analysis
- Workforce planning
- Compliance management
- Conflict resolution
- Shift coordination
- Recruitment strategy
- Coaching and mentoring
- Resource allocation
- Staff training
- Query resolution
- Flexible staffing solutions
References
Available upon request
Hobbies and Interests
I enjoy swimming, gym , reading and socialising with my friends. References Available upon request
Personal Attributes
I am a highly competent, motivated, focused individual. I’m well organised and proactive in providing timely, efficient and accurate support to all levels. I am a confident and effective communicator, I am able to work well as part of a team and as an individual, with the ability to be sensitive to other people’s key qualities, as well as their needs and differences. Always striving to go the extra mile in order to achieve the set goal, I am always eager and willing to learn new skills and add to my knowledge base and am confident, articulate and professional in both attitude and presentation.
Additional information
Full UK Driving Licence
Timeline
Trust Services Partner
NHS Professionals
12.2022 - 11.2025
Trust Recruitment Coordinator
NHS Professionals
10.2022 - 12.2022
Doctors Rota Coordinator
Hampshire Hospitals Foundation Trust
02.2022 - 10.2022
NHS 111 Health Advisor
South Central Ambulance Service
04.2019 - 02.2022
Training Operations Coordinator
Trailer Training UK LTD
09.2018 - 10.2022
NVQ2 - Beauty Therapy
Fareham Collage
08.2000 - 07.2002
Hamble School
09.1995 - 09.2000