Stephanie Cook

• Maximising daily reservations through ResDiary, enhancing table turnover efficiency.
• Coordinate front-of-house operations for optimal seating during peak hours.
• Conduct pre-shift briefs to ensure team awareness of daily operations and guest visits.
• Serving as primary contact for guests, providing tailored customer experiences.
• Maintained communication with kitchen staff regarding menu updates and event details.
• Supporting managers, restaurant and bar teams, facilitating effective shift transitions.
• Promoted sustainable wine options and food pairings to guests.
• Oversaw venue opening, setup, and closing procedures as key holder.

Using my previous experience to provide flexible support on a part time basis in the restaurants in Bath, Clifton and Quakers Friars venues

• Coordinated event enquiries across 20 locations in the South West, Surrey, and London.
• Built relationships with the venues, optimising event spaces and offerings.
• Monthly visits to venues to catch up with General managers and Operations managers
• Assisted with guest reservations via phone and email, supporting GMs in managing the Res Diary to maximise sales and covers.
• Streamlined operations and ensured team alignment.
• Contributed to marketing initiatives and submitted weekly reports to the Sales Director.
• Assisted with managing RSVPs for marketing events, ensuring seamless guest attendance.

At Côte, I worked closely with the General Manager and Head Chef to ensure smooth operations. My responsibilities included:

• Creating weekly front-of-house rotas in line with wage budgets
• Leading team meetings and product tastings
• Managing stock orders and weekly stocktakes
• Recruiting, training, and supporting new team members
• Assisting with staff development and performance appraisals
• Acting as the main point of contact for guest enquiries
• Using systems like Microsoft Office, Fourth, Comtrex, Bellrock, Talos, OpenTable, and Res Diary
• Maintaining records for compliance, due diligence, deliveries, and health & safety training
• Promoting strong communication between front and back-of-house teams for seamless service

• Managed operations across multiple sites in Bristol and South Wales, providing team training and managerial support.
• Contributed to the openings team, setting up new sites and cultivating a loyal customer base by building relationships with local businesses.
• Oversaw stock management for multiple locations, including ordering, stock takes, and maintaining communication with suppliers.
• Collaborated with Clifton Coffee to ensure consistent training across the company, attending quarterly meetings to review and improve training processes.
• Held HR responsibilities, including conducting appraisals, interviewing staff, and ensuring all paperwork was up to date.

I thoroughly enjoyed this role, where I had the opportunity to meet amazing people, develop my skills, and build confidence in customer service.