Stephanie Close
Liverpool
Summary
A dedicated leader with excellent organisation skills and exceptional work record, constantly learning and evolving to be able to greet new challenges and ensure quality.
Works well under pressure and enjoys meeting and excelling at targets.
Extensive experience in customer service and problem solving.
Able to manage teams , large and small and lead with confidence and passion.
Outstanding communication skills and a proven track record of satisfaction.
Multiple skills including administration, customer service, problem solving and IT literate in programs such as MS word, Excel and PowerPoint.
Level 4 and 5 management and leadership diploma.
Level 5 advanced diploma health and social care with Higher distinction.
AET Level 3.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Senior Team Leader
Best Care Liverpool
Liverpool
2019.07 - 2024.11
- Improved team communication by implementing weekly meetings.
- Maintained a high level of team morale for increased productivity.
- Streamlined work processes with regular training sessions.
- Achieved higher client satisfaction rates to proactive problem-solving techniques.
- Coordinated project deadlines, ensuring timely completion.
- Identified areas of improvement through regular performance reviews.
Senior Care
Best Care Liverpool
Liverpool
2018.12 - 2024.11
- Leading a team of 47 staff members
- Creating care plans
- Liaising with social services and other agencies
- Updating care and medication plans
- Effectively communicating with customers
- Following all infection control procedures
- Liaising and communicating with relatives
Manager
Best Care Liverpool
Liverpool
2018.10 - 2024.11
- Promoted to Manager in September 2021
- Responsible for over 400 service users and 200 staff
- Maintain and promote care and equality within home care sector
- Liaise with other professionals
- CQC experience and knowledge
- Auditing and creating targets for care planning
- Promoting fairness and diversity
- Human resources
- Regular supervisions and appraisals
- Handling complaints and investigations
- Managed team dynamics by implementing conflict resolution strategies.
- Secured new business opportunities with successful networking events.
- Fostered a positive work environment with regular team-building activities.
- Optimised resource allocation for increased profits.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Care Assistant
2016.01 - 2018.01
- Supported and provided consistent support for a family friend
- Maintained and cleaned her home and assisted with preparing meals
- Assisted with banking
- Assisted client to live a full life
- Administered insulin injections
- Followed correct procedures for the disposal of needles
- Gained a good understanding regarding issues around mental health
Teaching Assistant
Liverpool
2016.01 - 2016.07
- Supported children in education across Merseyside
- Supported the teacher
- Risk assessed the classroom prior to delivery
- Completed Individual Education Plans
- Followed all Safeguarding procedures
- Motivated the children to learn using a variety of strategies
Primary school teaching aide
Roby Park Primary School
Liverpool
2015.01 - 2016.01
- Providing care and support in a school environment
- Encouraging pupils to interact in a positive manner
- Supporting staff to deliver effective educational requirements
- Assisted teachers with preparation of class materials, enhanced efficiency of lesson delivery.
- Improved student engagement by developing creative teaching aids and visual displays.
Education
GCSEs -
Holly Lodge girls school
1992.09 - 1996.07
NVQ Level 3 - Reception and Admin Level 3
Remote
2022.08 - 2022.12
Level 4 advanced diploma - Health and social care
remote
2020.04 - 2021.12
A-Level or equivalent - Level 4 advanced management
Remote and on job
2020.10 - 2021.05
Level 3 diploma - Medical secretary
Remote
2020.10 - 2021.04
Level 3 human resources management - Human Resource Management
Remote
2020.10 - 2021.02
A-Level or equivalent - Childcare and development
Conway Park College
1999.09 - 2001.05
NVQ Level 5 - health and social care
Holly lodge academy
2020.01 - 2023.07
Diploma of Higher Education - Advanced diploma in workplace management
Adams Academy
UK 2022.01 - 2022.12
Skills
- EXCELLENT COMMUNICATION SKILLS
- Admin
- Management
- Diversity and equality
- Medication administration
- Able to remain calm under stressful situation
- Excellent attention to detail
- Decisive decision-making
- Resilience and stress tolerance
- Multitasking mastery
- Performance motivation
- Outstanding delegation
- Excellent mentoring
- Conflict management
- Microsoft Excel
- Staff complaint management
- Team development strategies
- Spot-check auditing
- Quality assurance principles
Certification
- Trainer the trainer level 3 06/01/20, Present
- Assessor compliance
- First aid
- Health and safety
- Mental capacity and DoLs training at train the trainer level 3
-
Custom
Domiciliary Care Manager
Accomplishments
Manager of the year 2023
Affiliations
- Reading
- Researching
- Ancestry
- Walking and nature
References
References available upon request.
Timeline
NVQ Level 3 - Reception and Admin Level 3
Remote
2022.08 - 2022.12
Diploma of Higher Education - Advanced diploma in workplace management
Adams Academy
2022.01 - 2022.12
A-Level or equivalent - Level 4 advanced management
Remote and on job
2020.10 - 2021.05
Level 3 diploma - Medical secretary
Remote
2020.10 - 2021.04
Level 3 human resources management - Human Resource Management
Remote
2020.10 - 2021.02
Level 4 advanced diploma - Health and social care
remote
2020.04 - 2021.12
NVQ Level 5 - health and social care
Holly lodge academy
2020.01 - 2023.07
Senior Team Leader
Best Care Liverpool
2019.07 - 2024.11
Senior Care
Best Care Liverpool
2018.12 - 2024.11
Manager
Best Care Liverpool
2018.10 - 2024.11
Care Assistant
2016.01 - 2018.01
Teaching Assistant
2016.01 - 2016.07
Primary school teaching aide
Roby Park Primary School
2015.01 - 2016.01
A-Level or equivalent - Childcare and development
Conway Park College
1999.09 - 2001.05
GCSEs -
Holly Lodge girls school
1992.09 - 1996.07