Stephanie Burnett
Edinburgh
Summary
Organised recruitment professional with extensive experience in recruitment and financial services. Managed end-to-end recruitment processes for technology roles while facilitating organisational change in a dynamic banking environment. Collaborated with hiring managers and cross-functional teams to identify hiring needs and implement effective solutions. Proven ability to handle high-volume workloads, maintain accurate data, and ensure a positive candidate experience through clear communication and attention to detail.
Overview
15
15
years of professional experience
4025
4025
years of post-secondary education
1
1
Certification
Work history
Colleague Support Adviser
AMS – Barclays
Remote
2023.08 - 2026.03
- Provided 1:1 support to colleagues affected by redundancy, offering confidential guidance on career transitions and redeployment opportunities
- Acted as a key point of contact, ensuring a positive and supportive employee experience during a sensitive period
- Collaborated with recruiters, project managers, and leadership to maintain clear communication and alignment
- Managed inboxes, coordinated stakeholder communications, maintained accurate system records, and supported reporting and redeployment processes
- Acted as SME for the All Project Tracker, calculating cost savings, validating data accuracy, and maintaining up-to-date reporting
Recruiter
AMS – Barclays
Remote
2022.08 - 2023.08
- Managed the full recruitment lifecycle across multiple technology roles
- Built strong relationships with hiring managers to understand and deliver against hiring needs
- Sourced candidates using a variety of channels and wrote and managed job advertisements
- Screened CVs and managed candidates through to offer stage
- Managed recruitment administration including inbox coordination, ATS updates, interview scheduling, and offer/onboarding processes
- Supported university recruitment, hiring graduate cohorts
Consultant
Standard Life
Edinburgh
2021.11 - 2022.08
- Provided guidance to high-net-worth clients on pension products and tailored financial solutions
- Built strong client relationships while delivering a high level of service
- Identified client needs and resolved queries efficiently, including complaints at first point of contact
- Managed client communications, maintained accurate records, and processed pension-related administration in line with compliance requirements
Training Consultant (Secondment) / Customer Service Administrator
Standard Life
Edinburgh
2017.12 - 2021.11
- Reviewed and enhanced training programmes to improve engagement and learning outcomes
- Designed and delivered training content across virtual and in-person sessions
- Monitored effectiveness through feedback and performance data, implementing continuous improvements
- Collaborated with stakeholders to align training with business needs
- Managed training administration including scheduling, inbox queries, record-keeping, and coordination of materials
- Managed a wide range of pension-related queries including withdrawals, transfers, and calculations
- Built strong relationships with financial advisers, providing clear and accurate technical guidance
- Delivered high levels of service across calls, email, and platform administration
- Processed transactions accurately in line with regulatory requirements
- Managed high-volume queries, maintained records, and ensured timely and accurate completion of administrative tasks
- Took ownership of complex issues, resolving them efficiently while maintaining a positive customer experience
Cashier
HSBC
Edinburgh
2016.07 - 2017.12
- Processed customer transactions and supported daily banking operations
- Assisted customers with banking products and services
- Completed administrative and reconciliation tasks, maintaining accurate records and supporting customer queries
Customer Service Advisor
Lloyds Banking Group
Dunfermline
2015.05 - 2016.07
- Processed loan applications and assessed customer eligibility
- Communicated decisions and provided financial guidance
- Managed customer communications, maintained accurate records, and completed administrative tasks in line with internal procedures
Receptionist
Philip Politi
Edinburgh
2011.06 - 2015.05
- Greeted every client warmly upon arrival, setting the tone for their experience in the salon.
- Handled cash transactions with accuracy to maintain financial integrity.
- Maintained a clean, welcoming reception area for positive first impressions.
- Assisted in inventory management, ensuring optimal stock levels at all times.
- Managed telephone lines, taking messages with precision and professionalism.
Education
SVQ Level 3 - Providing Financial Services (CertHE)
Edinburgh College
Edinburgh 2018.10 - 2019.04
SVQ Level 3 - Beauty Therapy (CertHE), Numeracy & Communications
Edinburgh College
Edinburgh 2008.01 - 2011.07
GCSEs - Numeracy, Information Technology, Communication
Edinburgh College
EdinburghGCSEs - English, Maths, Art, Biology, Business Management, Home Economics
Forrester High School
Edinburgh Skills
- Talent Acquisition & Recruitment
- Stakeholder Management
- Customer Service & Support
- ATS & CRM Systems (Taleo, Workday, Avature)
- Microsoft Office (Excel, Outlook)
- Communication & Organisation
- Interviewing & Candidate Management
- Decision-Making aptitude
- Efficient time management
- Client confidentiality practices
- Data analysis capabilities
- Tax preparation knowledge
- People Management
- Client Relationship Management
Certification
Driving Licence
Timeline
Colleague Support Adviser
AMS – Barclays
2023.08 - 2026.03
Recruiter
AMS – Barclays
2022.08 - 2023.08
Consultant
Standard Life
2021.11 - 2022.08
SVQ Level 3 - Providing Financial Services (CertHE)
Edinburgh College
2018.10 - 2019.04
Training Consultant (Secondment) / Customer Service Administrator
Standard Life
2017.12 - 2021.11
Cashier
HSBC
2016.07 - 2017.12
Customer Service Advisor
Lloyds Banking Group
2015.05 - 2016.07
Receptionist
Philip Politi
2011.06 - 2015.05
SVQ Level 3 - Beauty Therapy (CertHE), Numeracy & Communications
Edinburgh College
2008.01 - 2011.07
GCSEs - Numeracy, Information Technology, Communication
Edinburgh College
GCSEs - English, Maths, Art, Biology, Business Management, Home Economics
Forrester High School