Stephanie Brass

• Oversee and maintain 6 offices throughout the country. Aberdeen, Belfast, Dublin, Edinburgh, Glasgow, Knutsford, Leeds, Liverpool and Newcastle
• Successfully completed two office relocation's
• Ensured compliance with health and safety regulations, resulting in a safer work environment.
• Streamlined facilities processes to increase day-to-day operation efficiency.
• Led a team of staff and contractors, promoting efficient workflow.
• Collaborated with team members to deliver projects on time and within budget.
• Executed preventative maintenance procedures for longevity of company assets.
• Liaised frequently with stakeholders showcasing excellent communication skills.
• Coordinated with external contractors for successful project completion.
• Oversaw refurbishment projects to enhance workplace aesthetics and functionality.
• Responded to building emergencies and managed repairs within required timeframe.
• Navigated complexities of project and contractor management, consistently meeting and exceeding expectations.
• Applied data analysis and problem-solving to optimise process reliability.
• Dealt with emergencies promptly which minimised business disruption.
• Undertook regular monthly property inspections, ensuring high standards of cleanliness and organisation.
• Assessed risks proactively, mitigating potential issues effectively..
• Oversee and manage third party contracts such as front of house, maintenance and cleaning contracts.

After being contacted by a recruitment company I accepted this position and ventured in to the corporate world overseeing two offices in Glasgow and Edinburgh.

• Trained staff on customer service protocols, led to improved team performance.
• Liaised with security personnel to monitor on-site access and approve authorised visitors to enter premises.
• Set office policies and procedures to keep team members coordinated.
• Resolved conflicts amongst staff members, promoted healthy work environment.
• Established effective communication for better team coordination.
• Tracked inventory levels of office supplies, preventing stock shortages.
• Organised staff holiday schedules without disrupting workflow continuity.
• Updated office policies to reflect changing business needs and regulations.
• Coordinated facility maintenance, providing a safe and comfortable work environment.
• Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
• Liaised with external vendors and service providers to address on-site maintenance and repair needs.

• My main job role is to support the front desk team in all aspects of the job including training.
• Daily role also included Guest Experience Manager which means all guest reviews and complaints were dealt with appropriately in a timely manner on a daily basis.
• Covering reception and night shifts when needed.
• Being in a multi-functional role has been great for me as I love to be kept busy within my working day.
• Staff training, rota’s, guest reviews and complaints, ordering and creating purchase orders, ensuring that the team are meeting all targets set out by the hotel such as Hilton Honors enrollments and up-selling.
• This has been a challenging role for myself due to when first starting all staff were not properly trained and did not know any of Hilton’s
• Brand Standards, this all had to be implemented by myself along with all new SOP’S having to be made.
• Having previous experience within a Hilton Hotel was very beneficial to myself during this time and I was very lucky to know how to use the system without and training required.
• Ensuring day to day running of reception is smooth and also ensuring that time was spent each day out on the desk with the team helping answering telephone calls, checking guests in and out, and completing tasks on the daily checklist.
• Completing hotel audits and ensuring we met the highest possible standard, this included cleaning standards along with hotel maintenance.

Contacted by the hotel management directly I accepted the role and took on the below responsibilities.

• My main job role here is to make sure that all room rates are competitive with other hotels around us.
• Maximizing sales where possible whether this be through a bedroom reservation, function room or wedding day for my own hotel whilst also generating sales for the other hotels within the group.
• Up-selling is a huge part of the daily routine.
• Making sure that my department meets the weekly budget for the company.
• Ensure each reception is running smoothly, checking each day’s banking as we have no night auditor here so reception do this first thing on their early shifts to make sure all cash, cards and vouchers are matching and correct.
• Checking in and out of guests, answering telephone calls and arranging my own rota’s.
• Supporting staff members, completing one to ones and training where necessary.
• Interviewing for staff when needed.
• Attending managers meetings each week to go over budgets and how the hotel is performing overall
• Supporting 6 hotels
• Mainly my role is to supervise and train new managers into the way I work at the hotel again to maximize sales and improve up-selling whether it be face to face with guests or over the telephone as meeting weekly and monthly budgets is essential.