STEPHANIE BOON
Biddulph, ,Staffordshire
Summary
Experienced customer service with over 12 years in customer facing industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Organised and proactive, able to manage tasks with precision and prioritisation. Demonstrates excellent communication skills and proficiency in Microsoft Office, supporting smooth office operations. Eager to bring dedication and reliability to the role.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
29
29
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Administration assistant
CVM World
Biddulph, Staffordshire
2025.09 - 2026.08
- Processed client requests for enhanced customer satisfaction.
- Prepared reports to support decision-making processes.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Maintained and managed a Contract Hire fleet of 460 vehicles
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
- Handled sensitive information, maintained confidentiality at all times.
- Handled petty cash transactions, ensured proper financial management within office.
- Facilitated smooth running of daily operations through diligent calendar management.
- Maintained office supplies inventory for seamless operations.
- Managed incoming calls, ensured effective communication channels.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Managed customer orders and invoices to reduce financial discrepancies.
- Sorted and distributed business correspondence to correct department or staff member.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Examined, scanned and input documents in software system.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Received and checked financial statements and reconciled related accounts.
- Ensured data accuracy with meticulous record keeping practices.
- Communicated professionally with clients, cemented positive relationships.
Catering Manager
Woodhouse Academy
Biddulph
2021.05 - 2026.06
- Day to day running of a busy catering environment
- Ensure all legal requirements are met and followed meticulously by the team
- Moved the entire ordering and record keeping system from paper to computer based.
- Ensure the current service is modernised and efficient.
- Managed catering staff to perform best practices and quality standards.
- Identified and arranged for catering team training, building skills and knowledge.
- Estimated food consumption for appropriate ordering from vendors and to avoid waste.
- Write and review risk assessments & safe systems of work. Ensuring these are adhered to by all staff.
- Designed catering packages to increase sales and customer experience.
- Applied highest standards of food safety, consistently maintaining hygiene ratings of 5
- Improved transportation flow between kitchen and service teams, minimising customer wait times.
- Inspected kitchen equipment and tools, promptly reporting malfunctions to prevent inefficiencies.
- Trained catering staff to develop their delivery techniques, leading to improved kitchen efficiency and service speed.
- Boosted customer satisfaction by preparing dishes to exact dietary needs.
- Monitored ingredient supply, promptly ordering low-stock items to prevent service disruptions.
- Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
- Managed kitchen team of 3 and 6 front of house staff.
- Strategically designed nutritionally balanced menus employing expertise in school based guidelines
- Conducted Audits and risk assessments
- Use of Microsoft and Arbor systems
Catering Manager
Chartwells, Meir Heath Academy
Meir, ABD
2019.12 - 2021.05
- This was a catering managers position at another school
- The role consisted of overseeing a team of 4 other ladies in the kitchen
- This was a very busy kitchen producing in excess of 250 lunches per day alongside a breakfast and break time service
- Daily food audits and record keeping on a company tablet.
- Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
- Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
- Estimated food consumption for appropriate ordering from vendors and to avoid waste.
- Carefully prepared ingredients based on menus, portion control and agreed quality standards.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Served food and beverages to dining guests with outstanding customer service.
Tea Room Manager
The Healing Well
Butt Lane
2019.01 - 2019.12
- Record keeping, Ordering stock, stock rotation, managing a budget and focusing on profit protection
- Received 5 stars from Environmental Health due to excellent record keeping and management of the business.
- Performed temperature control inspections, recording and monitoring.
- Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
- Maintained exceptionally high standard of food presentation and quality control.
- Planned and executed innovative menus and food service design, increasing repeat business opportunities.
- Collected payments and provided receipts and invoices to customers.
- Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
- Designed catering packages to increase sales and customer experience.
- Updated social media with new ideas, menu options and pictures to generate business.
Office manager
Posh Limousines Ltd
Knypersley
2012.03 - 2018.12
- I worked as Office manager for Posh Limos for over 6 years until the owner decided to close the business in December 2018
- Hiring out 16 seat Hummers, Party Buses and a large 36 seat Party Coach
- Oversaw office budget to responsibly allocate equipment and resources.
- Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
- Acted as main point of contact for customers, expertly addressing concerns and queries.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Oversaw appointment scheduling and itinerary coordination for both clients and staff.
- Recruited and hired qualified candidates for vacant and new positions.
- Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
- Coordinated and maintained impressive office organisation to keep facilities efficient, organised and professional.
- Handled conflicts and complaints with strong problem-solving and mediation skills.
- Prepared customer invoices and processed incoming payments.
- Reviewed time sheets and administered employee entitlements.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Diary management working alongside the transport manager to ensure efficient use of time on the road.
- Handled effective driver management and planning for smooth company running.
- Calculated and communicated accurate ETAs for customers.
- Planned driver routes for cost-effectiveness, speed and customer satisfaction.
Cleaner
Self employed
Leek
2004.02 - 2005.11
- Cleaned and dried windows, mirrors and glass surfaces.
- Worked quickly to complete cleaning within allotted time frames.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Monitored cleaning supplies and ordered more when necessary.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Safely stored cleaning solutions, equipment and chemicals.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Emptied and cleaned trash cans following procedures.
- Washed kitchen towels, floor rugs and dusters.
Customer service assistant
CC's Tradition
Leek
2000.04 - 2003.11
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Used kitchen equipment as instructed and to safety protocols.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Practiced healthy and safety measures to comply with regulations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Performed stringent cleaning and disinfecting processes.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Reported kitchen maintenance needs and unsafe work conditions for minimised operational disruption.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift service.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
Carer
Ladydale Residential Home
Leek
2001.05 - 2003.10
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
- Aided clients with bedtime routines, washing and dressing.
- Assisted with daily meal prep, promoting nutritious options for optimal health and well being.
- Maintained excellent physical fitness levels to safely, securely lift and manoeuvre patients.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Safely transported and accompanied clients to appointments and activities.
- Supported clients in accessing social and leisure activities, developing increased independence and life satisfaction.
- Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.
- Maintained client dignity and respect throughout dressing, showering and toileting.
- Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
Receptionist
British Trimmings
Leek
1998.06 - 1999.07
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Acted as first point of contact for wide range of personnel.
- Embodied company values through friendly and reliable customer service.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Took and communicated messages to minimise interruptions to staff workflows.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Quality inspector
AJ Worthington Ltd
Leek
1997.07 - 1998.08
- Performed visual inspections of raw materials, components and subassemblies in line with inspection plans to guarantee cohesive outputs.
- Followed strict procedures to document rejected parts for quality assurance and traceability purposes.
- Kept accurate records of testing results and defective products identified per day.
- Adhered to health and safety guidelines for equipment use to keep working environment safe.
- Returned defective products to manufacturing for repairs and inspected repairs to confirm quality.
- Worked with meticulous accuracy and attention to detail for faultless results.
- Inspected and repacked products to achieve quality standards ahead of despatch.
- Carried out inspections within allotted time frames to best maintain production line progress.
Education
High School Diploma - GCSE
Leek High School
Leek 1994.09 - 1997.07
Skills
- Client relationship management
- Open and clear communicator
- Cost management
- Inventorying knowledge
- Conflict resolution
- Data inputting
- Knowledge of GDPR compliance
- Invoicing and billing experience
- Telephone etiquette
- Client relations
- Records management
- Resilience under pressure
- Customer Service
Certification
Holds a current Level 3 in Emergency First Aid at work. This expires December 2028.
References
References available upon request.
Timeline
Administration assistant
CVM World
2025.09 - 2026.08
Catering Manager
Woodhouse Academy
2021.05 - 2026.06
Catering Manager
Chartwells, Meir Heath Academy
2019.12 - 2021.05
Tea Room Manager
The Healing Well
2019.01 - 2019.12
Office manager
Posh Limousines Ltd
2012.03 - 2018.12
Cleaner
Self employed
2004.02 - 2005.11
Carer
Ladydale Residential Home
2001.05 - 2003.10
Customer service assistant
CC's Tradition
2000.04 - 2003.11
Receptionist
British Trimmings
1998.06 - 1999.07
Quality inspector
AJ Worthington Ltd
1997.07 - 1998.08
High School Diploma - GCSE
Leek High School
1994.09 - 1997.07