STEPHANIE BARNET
Liverpool
Summary
Accomplished professional skilled in management, recruitment, training and development. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Communicates and collaborates well to forge positive working relationships.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Team Leader
Bosch Service Solutions
Liverpool
03.2022 - 06.2022
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
People Partner
Ready Education
Liverpool
03.2022 - Current
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Ran payroll processes and updated employee benefits details.
- Facilitated employment offers and drafted contracts.
- Booked team travel and accommodation within strict budget constraints.
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Promoted positive company culture and values through training initiatives.
- Assisted in developing new HR initiatives, projects and procedures.
- Maintained and updated employee files and records.
Administrator
MI Reporting, DAM Health
Liverpool
01.2022 - 03.2022
- Temporary position
- Coached and trained administrative staff to fulfill tasks and projects.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Accurately processed test results
- Communicated test results via the Service User's preferred communication channel
Office Manager
Goldrud Ltd
Liverpool
02.2020 - 12.2021
- Managed six-employee office, supervising workers, enhancing productivity and driving efficiency.
- Oversaw office budget to responsibly allocate equipment and resources.
- Devised and delivered staff training to install knowledge of systems and regulatory guidelines.
- Managed costs and billing, resolving financial discrepancies effectively through organisational management of account information.
- Managed company data and KPI report generation.
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
Business Development Officer
Croxteth Gems Ltd
Liverpool
06.2019 - 02.2020
- Promoted the charity to Service Users and local businesses in order to raise funds.
- Assisted in developing advertising and marketing across social media platforms.
- Promoted various initiatives, leading to increased revenue and donations.
- Forged mutually beneficial relationships with local businesses and charities to improve services available to the local community.
- Generated additional income streams through promotion of services such as Amazon Smile and renting of rooms to local businesses.
- Assisted with organizing events and participated in efforts to fundraise.
Operations Manager
Pareto Money management Ltd
Liverpool
03.2017 - 10.2018
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Strategically scheduled and managed 18 + staff members, maintaining high-performing business operations.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Implemented corrective actions after collecting and analysing customer and employee feedback.
- Adhered to employee relations processes while recruiting, retaining and developing staff.
Development Manager
Provident Financial
St Helens
05.2016 - 03.2017
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Coached team to build client relationships and exceed sales targets.
Operations Manager
123 Debt Solutions Ltd
Liverpool
09.2012 - 03.2017
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Strategically scheduled and managed 25 + staff members, maintaining high-performing business operations.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Implemented corrective actions after collecting and analysing customer and employee feedback.
- Noted employee absences and grievances, and improved team development and performance with right training.
Customer Service Manager
123 Debt Solutions Ltd
07.2010
Education
BTEC Level 3 - Management
GP Strategies
Liverpool 05.2016 - 01.2017
A-Levels - History & Theology
St Helen's College
St Helens 09.2011 - 08.2012
GCSEs -
St Julie's Catholic High School
LiverpoolSkills
- BambooHR
- Performance coaching
- Policies
- Recruitment
- Personnel
- Payroll management
- Training and development
- Policies and procedures implementation
- Resource planning and allocation
- Process improvement strategies
Timeline
Team Leader
Bosch Service Solutions
03.2022 - 06.2022
People Partner
Ready Education
03.2022 - Current
Administrator
MI Reporting, DAM Health
01.2022 - 03.2022
Office Manager
Goldrud Ltd
02.2020 - 12.2021
Business Development Officer
Croxteth Gems Ltd
06.2019 - 02.2020
Operations Manager
Pareto Money management Ltd
03.2017 - 10.2018
BTEC Level 3 - Management
GP Strategies
05.2016 - 01.2017
Development Manager
Provident Financial
05.2016 - 03.2017
Operations Manager
123 Debt Solutions Ltd
09.2012 - 03.2017
A-Levels - History & Theology
St Helen's College
09.2011 - 08.2012
Customer Service Manager
123 Debt Solutions Ltd
07.2010
GCSEs -
St Julie's Catholic High School
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