Stephanie Barbour
Edinburgh,Midlothian
Summary
Results-driven Large Format Store Manager with expertise in store operations, budget management and change implementation. Leads large teams to achieve KPIs while prioritising customer service and cost discipline. Focuses on performance coaching, stock control and compliance to enhance operational standards. Builds accountable, customer-centric teams to facilitate smooth transitions and continuous improvement.
Overview
17
17
years of professional experience
Work History
Large Format Store Manager
Tesco Superstore
Edinburgh
04.2021 - Current
- Led and managed the store to achieve maximum sales while optimising operating costs.
- Delivered the Big 6 measures for my store, contributing to our strategic priorities.
- Inspired and led team to consistently deliver excellent customer service.
- Led a diverse team, where everyone is welcome, talent is nurtured and performance is supported.
- Role modelled leadership behaviours, encouraging the team to embody the same values.
- Led a culture where the safety of everyone is central to everything that we do so everyone, every day goes home safely.
Lead Change Manager
Tesco Distribution Centre
Edinburgh
10.2020 - 04.2021
- Executed transition of XPO into Booker, completing operational change with minimal disruption.
- Led TUPE transfer, ensuring seamless integration through effective people and process support.
- Facilitated communication between distribution lead and team members to enhance operational efficiency. with distribution lead people manager to facilitate smooth operations.
Deputy Manager
Tesco Superstore
07.2018 - 10.2020
- Directed daily operations to achieve maximum efficiency and productivity.
- Oversaw daily operations of the store, ensuring efficient workflow and customer satisfaction.
- Supported the Store Manager in improving KPIs, improving operations and resolving issues to deliver a great customer and colleague experience in the store
- Fostered culture of continuous improvement, driving innovation and creativity within team.
- Implemented cost-control measures, significantly reducing expenses without compromising quality.
- Created and managed budgets for improved cost control.
- Analysed sales data to identify trends and adjust inventory levels accordingly for optimal stock.
Consultation Manager
Tesco Superstore
01.2019 - 07.2019
- Introduced shift leaders for large format store teams to enhance operational oversight.
- Managed structural changes, reducing management team from 4 to 2.
- Conducted 121 meetings to discuss redundancy packages, job matching, and scheduling.
Express Store Manager
Tesco Convenience
Edinburgh
03.2017 - 12.2017
- Increased store L4L by 4% through targeted coaching and strategic trade initiatives.
- Achieved weekly and periodic KPIs consistently, ensuring store targets were met.
- Coached team members to enhance store performance standards through daily support and feedback.
Senior Team Lead Manager
Tesco
Edinburgh
02.2016 - 03.2017
- Accounted for 5 team managers, coordinating shrinkage reviews, store standards, KPI reporting, safe legal audits, and people processes.
- Managed ongoing performance by identifying improvement areas and implementing corrective actions, driving team development and effectiveness.
- Owned staff performance monitoring and set improvement plans to close gaps.
- Managed team performance reviews and used feedback to lift daily goal achievement.
- Ensured team performance accountability through observations and metrics tracking, addressing underperformance with targeted actions.
- Oversaw fresh food departments, taking responsibility for £350,000 weekly across bakery, dairy, meat, poultry, produce, and deli counters.
- Directed resolution of complex customer enquiries, disputes, and complaints.
Line Manager
Tesco
04.2010 - 03.2016
- Scheduled staff shifts for optimal coverage and daily objectives.
- Provided clear staff instructions to achieve production output targets.
- Coordinated training and mentoring for team members to enhance skills and maintain performance standards.
- Oversaw operations at checkouts to ensure efficient customer service. and fresh food areas, non-food grocery, and dot com.
- Maintained workplace safety by following occupational and environmental health requirements.
- Embedded brand values across Tesco teams to sustain high-quality service.
- Set personal development objectives to support team development.
- Reported team performance challenges and opportunities to senior management to inform decision-making.
Education
GCSEs -
Richmond High School
England 01-2004
Skills
- Retail operations management
- KPI tracking
- Sales evaluation
- Inventory analysis
- Budget oversight
- Loss prevention
- Performance metrics
- Performance analysis
- Logistics oversight
- Supply chain understanding
- Safety compliance
- Workforce optimisation
- Customer service excellence
- Staff development
- Coaching methods
- Team motivation
Timeline
Large Format Store Manager
Tesco Superstore
04.2021 - Current
Lead Change Manager
Tesco Distribution Centre
10.2020 - 04.2021
Consultation Manager
Tesco Superstore
01.2019 - 07.2019
Deputy Manager
Tesco Superstore
07.2018 - 10.2020
Express Store Manager
Tesco Convenience
03.2017 - 12.2017
Senior Team Lead Manager
Tesco
02.2016 - 03.2017
Line Manager
Tesco
04.2010 - 03.2016
GCSEs -
Richmond High School