STEPHANIE BALLY
CHESTERFIELD,Derbyshire
Summary
Dedicated professional with extensive experience in cancer support care, experienced at providing person-centred care and support.
Has strong communication skills, both verbal and non-verbal, coupled with a natural empathetic approach.
Skilled in problem-solving, administrative support, and customer assistance.
Confident telephone manner and ability to engage with others on an individual level.
Has an outgoing, positive and confident personality, with a can do approach and combined with a kind and compassionate attitude.
Adapts quickly to new environments and seeks constant ways to improve through continuous learning and new experiences.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work history
Freelance Prosthetic Fitter Self Employed
Amoena UK
Nationwide, Nationwide
10.2016 - 01.2026
- Sub-contracting to Amoena UK working in NHS Hospital Breast care units throughout the countryproviding an individual service to patients fitting Breast Prosthetics and post surgery bras.
- Working mainly with breast cancer patients that have undergone full mastectomies or had lumpectomies. I also work with asymmetry patients many of whom are young girls aged 14 and upwards.
- I am responsible for the running of the clinic to time and ordering in fitting stock, responding to patient queries and also those of the breast care teams.
Accounts Administrator
Ashford Lane Garage
Tideswell, Derbyshire
11.2022 - 12.2025
- Creating invoices and checking for any errors in calculation and resolving errors with employee who generated job card before entering invoice on sage. Creating customer accounts and chasing up over due payments. Entering payments against invoices ensuring full and correct payments have been received.
- Entering purchase invoices and ensuring payments are made on time and for correct amount. Reconciling purchase accounts monthly.
- Taking regular stock takes to ensure correct stock shows as available and all usual office administration duties.
Vaccine Administrator
Arc Primary care /DCHS
Chesterfield, Derbyshire
03.2021 - 04.2022
- Working as part of the national covid vaccination program.
- My role involved greeting patients and checking them in for their appointment via the NHS booking system or swift queue.
- Checking patient ID and vaccine eligibility and recording all information on to the NHS Pinnacle system.
- Contacting patients to book in for vaccines and keeping up to date with vaccination changes.
Customer Assistant
Co-Operative food
Whitwell, Nottinghamshire
05.2016 - 12.2016
- Took job temporary while I decided what to do next. Stocking shelves and serving on tills. Dealing with customer queries. Checking dates on products and facing up store shelves, stock checking the freezer and receiving deliveries.
Resource Centre Co-ordinator
East Midlands Ambulance Service
Nottingham, Nottinghamshire
06.2014 - 05.2016
- Providing support to both operational services and the emergency operations centre by assuring appropriate staff levels/cover at all times. Arranging additional services/cover in the event of a declared major Incident. Proactively support divisional managers, control managers and team leaders in resource admin and co-ordination. To contribute to the delivery of the trusts performance and call connect response targets by ensuring maximum productivity and efficiency of resources by ensuring the correct skill mixes of staff are utilised.
- Timely provision of analytical and statistical information using appropriate software package GRS. Reporting overview of statistical performance.
- Acting as a first point of contact for all staff regarding sickness absences and leave authorisation. Managing sickness absences. Ensuring that all core rotas conform to the European working directive policy.
- Giving advice and signposting on the trusts policy’s and procedures. Managing individuals annualised hour’s contracts.
Emergency Care Assistant (E.C.A)
East Midlands Ambulance Service
Chesterfield, Derbyshire
08.2012 - 06.2014
- Assistant to a Paramedic working as part of a double crew emergency ambulance responding to 999 calls and inter hospital patient transfers. Also occasionally as a first responder to emergency calls and as part of a double ECA crew for both emergency and urgent GP calls.
- Driving emergency ambulances under both blue light and normal driving conditions. Providing all aspects of emergency care.
- Taking and recording observations of a patient including, BP, BM, Sats, Pulse, Resps, ECG’s. Assisting the paramedic with cannulation, intubation, suction, life support equipment, preparing drugs, cleaning and dressing wounds and all other aspects associated with emergency care.
- Dealing with volatile situations and people in a calm and assertive manner respecting patient dignity and confidentiality at all times.
- Safe guarding vulnerable adults and children. Keeping a clean and well stocked vehicle and a tidy working environment. Carrying out daily vehicle checks.
Flexible workforce co-ordinator
DCHS
Chesterfield, Derbyshire
10.2008 - 08.2012
- Providing temporary staffing solutions for Derbyshire Community Health Services. Providing nurses, health care assistants, clerical cover, occupational therapists, physio’s, radiologists, drivers and domestics for the following services within the trust : wards, community nursing, day units, theatres, occupational therapy, physio’s, radiology, clerical and Admin, hotel services and transport.
- Recruiting and interviewing potential employees, notifying successful candidates, carrying out pre-employment checks then booking relevant training, providing ID, and uniforms.
- Processing timesheets for pay and providing advice and guidance on all aspects of flexible working to both service users and employee’s.
- Liaising with agencies for cover when required and keeping all agency information up to date.
Relief Ward Receptionist Orthopedics
Chesterfield Royal Hospital
Chesterfield, Derbyshire
04.2008 - 09.2008
- Responsible for providing administrative support to the nursing team on the ward..
- Checking attendance lists and admitting patients on to system. Booking outpatient appointments and arranging transport for the patients both on discharge and to and from their outpatient appointments.
- Making pharmacy aware of any discharges that require TTO’s.
- Organising scans and x-rays and plasters. Keeping stationary up to date and ordering equipment. Prioritising own workload and covering on other wards as required.
Operations Director
New Beginnings Finance Ltd
Sheffield, South Yorkshire
11.2006 - 11.2007
- Organising the setting up of a new financial services company providing secures loans and mortgages within the sub-prime market.
- Working out the best staffing structure to develop and carry the business forward, designing job roles and recruiting the right key people with the best skills to fill these roles.
- Getting on board the right balance of lenders to be able to provide a range of advice and then setting up packaging agreements with them.
- Finding suitable companies for providing the range of insurances required and valuation services and setting up agreements with them.
- Provide training and support to staff by conducting monthly reviews of progress and identifying strengths and weaknesses the working with the individual to improve and continue to meet company goals and personal ambitions.
- Providing quotations on mortgages, secured loans and general insurance for both prime and sub-prime customers. Processing the applications through to completion, including liaising with solicitors, courts, insolvency practitioner and surveyors and ensuring all applications were compliant with the relevant governing bodies.
- Day to day general office administration.
Education
GCSEs - Biology, Home Economics, Mathematics, English Language, Computers, Classical Studies, English Aural
Netherthorpe Grammar School
Chesterfield 09.1981 - 05.1986
A-Levels - Counselling
Chesterfield College
Chesterfield 01.2008 - 03.2008
Mortgage Advice and Practice Giving Advice
Institute of Financial Services
UK 02.2003 - 02.2003
Mortgage Advice and Practice The Financial Services Environment
Institute of Financial Services
UK 12.2003 - 12.2003
Mortgage Advice and Practice - Practice Products and Policy.
Institute of Financial Services
UK 12.2002 - 12.2002
Diploma of Higher Education - Anatomy and Physiology
Essential Training Solutions
UK 04.2010 - 04.2010
Skills
- Strong Communication skills - listening and communicating verbally and with body language
- Natural Empath
- Problem-solving
- Cancer support care
- Administrative support
- Person-centred care and support
- Telephone support
- Customer support and assistance
- Wellbeing support
- Cancer treatment familiarity
- Cancer care understanding
- Cancer care experience
- Adaptable and quick to learn
- Adaptable multitasker
- Versatile and adaptable
- Strong empathetic listening
- Outgoing and confident personality
- Kind and compassionate attitude
Personal Information
- Age: 55
- Marital status: Single
Coursework
- Basic understanding of Counselling Skills, 2008-01-01
- Human Bowen Therapy Practitioner Course, 2010-01-01
- Level 3 Diploma in Anatomy and Physiology, 2009-11-01
- Equine Bowen Therapy Practitioner Course, 2011-03-01
- Emergency Care Assistant Course, 2012-10-01
Custom Section
True
Interests
- Caring for and riding my own horse
- Walking my dog
- Reading
- Listening to podcasts
- Eating out
- Looking after my two cats
- Bike Riding
- Watching motorbike racing
Affiliations
- My animals are my sanity. i have two old bat cats one young fruit loop dog and an OAP horse. I love being outdoors and spending time with my partner, family and friends. I love new experiences and will pretty much give most things a go.
Timeline
Accounts Administrator
Ashford Lane Garage
11.2022 - 12.2025
Vaccine Administrator
Arc Primary care /DCHS
03.2021 - 04.2022
Freelance Prosthetic Fitter Self Employed
Amoena UK
10.2016 - 01.2026
Customer Assistant
Co-Operative food
05.2016 - 12.2016
Resource Centre Co-ordinator
East Midlands Ambulance Service
06.2014 - 05.2016
Emergency Care Assistant (E.C.A)
East Midlands Ambulance Service
08.2012 - 06.2014
Diploma of Higher Education - Anatomy and Physiology
Essential Training Solutions
04.2010 - 04.2010
Flexible workforce co-ordinator
DCHS
10.2008 - 08.2012
Relief Ward Receptionist Orthopedics
Chesterfield Royal Hospital
04.2008 - 09.2008
A-Levels - Counselling
Chesterfield College
01.2008 - 03.2008
Operations Director
New Beginnings Finance Ltd
11.2006 - 11.2007
Mortgage Advice and Practice The Financial Services Environment
Institute of Financial Services
12.2003 - 12.2003
Mortgage Advice and Practice Giving Advice
Institute of Financial Services
02.2003 - 02.2003
Mortgage Advice and Practice - Practice Products and Policy.
Institute of Financial Services
12.2002 - 12.2002
GCSEs - Biology, Home Economics, Mathematics, English Language, Computers, Classical Studies, English Aural
Netherthorpe Grammar School
09.1981 - 05.1986