Stephanie Armitage-White

• Drove sales and profit growth in a fast-paced, ever-changing retail environment, hitting ambitious weekly targets and taking end-to-end responsibility for achieving KPIs and margins. Led and inspired my team, modelling best-in-class service on the shop floor while coaching, supervising and regularly reviewing performance to build a high-energy, customer-first culture. Optimised labour spend, by controlling staff costs against sales and producing rota plans that aligned headcount to trading peaks. Maintained rigorous financial discipline, kept real-time statistical and financial records and produced clear P&L insights for senior leadership. Safeguarded compliance daily, which included mandatory Health & Safety checks and embedded H&S training for all colleagues. Always kept the store operational and shopper-ready, ensuring ranges and merchandising met local customer demand and company planograms. Maximised sales through compelling merchandising and promotions, planned, ordered and delegated the set-up of POS, seasonal displays and in-store events that lifted footfall and ATV. Tracked market trends and local competitors, quickly adjusting ranges to defend market share. Recruited, trained, appraised and, when necessary, disciplined team members, building clear development pathways and succession pipelines. Resolved customer enquiries and complaints promptly and professionally, strictly adhering to company policy to protect brand reputation

Having overall accountability for growing the sales and profitability throughout the store. Managing the team to deliver KPI's and compliance throughout the store, as well as delivering excellent standards of customer service. Main duties included: Driving and maximising the sales and profitability of the store to achieve growth. Setting weekly sales targets whilst managing staffing budgets when preparing monthly rotas. Monitoring store performance on a weekly basis. Driving sales through increasing team performance. Organising, preparing, and arranging promotional materials and displays. Maximising sales through effective merchandising. Leading by example in all aspects of the role. Recruiting, training, and appraising staff as well as mentoring and training new management recruits for the business. Maintaining accurate statistical and financial records. Handling and resolving customer complaints. Main point of contact for suppliers in store. Conducting quarterly Health and Safety audits and devising action plans if needed. Creating a combination of real value for money and outstanding customer service.

Leading a team of 45 staff members with overall responsibility for a fast-paced food hall with a weekly turnover of £500k. Coaching team members on all aspects of food hygiene and health and safety. Motivating my team to hit sales targets and achieve weekly KPI's,introduced a strategic roster model to improve time management and efficiency in the food hall. This included planning the bi-weekly rosters to ensure the correct number of staff were working at the right time, considering the need for extra staff on tills at peak periods, and extra staff needed for daily procedures. Using commercial awareness to implement changes which drive sales, consistently reviewing a variety of factors such as product placement and environmental influences. Ensuring the food waste checks have been completed fully, carrying out spot checks to make certain all items have been accounted for. Implemented a Quality Assurance program to monitor date expired food and how this can be improved using the ‘Trading Safely and Legally (TSL) dashboard'. Managing the M & S learning portal leading staff members to complete training in a timely and effective manner in line with current legislation and company policy. Carrying out disciplinary meetings when required, and assisting colleagues during investigations.

Having overall accountability for driving sales and profitability throughout the store, in order to hit targets and achieve growth. Leading a team of 15 staff members to deliver exceptional customer service in a fast paced ever changing retail environment. Maintaining accurate statistical and financial records, controlling staff costs against store sales, and ensuring the necessary health and safety checks were completed on a daily basis. Ensuring the store was operational at all times and that the range of items displayed met the needs of the customers. Leading by example and motivating others in order to deliver KPI's and compliance, as well as maximising sales through effective merchandising. Organising, preparing and arranging promotional materials and displays, through effective ordering and delegation. Maintaining awareness of market trends in the retail industry, and monitoring what local competitors were doing. Monitoring and reviewing staff performance on a regular basis. Recruiting, coaching and supervising staff. Performing staff appraisals and disciplinary meetings, whilst also ensuring staff members were trained in all necessary health and safety procedures. Dealt with customer enquiries and complaints, making sure the companies policies were followed.

Responsible for the overall management of cash float when working evening shifts, including cashing up and ensuring till balanced. Conducted stock takes and ensured replenishment of supplies. Date checked stock, and reduced price if items were short dated. Ensured safety protocols were followed, by customers and staff, when dealing with the delivery, and sale of fuel. Checked invoice against orders received, making sure all stock was accounted for. Implemented planograms, and ensured enough stock had been ordered before new promotions commenced. Dealt with customer enquiries and complaints.