Stephanie Ansah
Milton Keynes,UK
Summary
Strategic and creatively driven Marketing Executive with a Master’s in Future Media and a strong track record of delivering high-impact digital campaigns, social media strategies, and live event marketing. Experienced in building and activating online communities through culturally relevant content, data-led campaign optimisation, and compelling visual storytelling. Skilled in executing multi-channel marketing campaigns across social media, digital platforms, and live events to drive audience engagement and brand awareness. Combines a deep understanding of youth culture and audience psychology with advanced technical skills in content production, digital analytics, and campaign performance tracking. Recognised for leading creative teams, delivering measurable engagement growth, and championing brand consistency across platforms.
Overview
5
5
years of professional experience
Work history
Complaints Investigator (Digital & Customer Experience)
Santander Bank UK
Milton Keynes
2025.01 - 2026.01
- Manage digital customer journeys using CRM systems including Salesforce and HubSpot.
- Analyse customer feedback and behavioural data to identify trends and service improvements.
- Ensure all communications align with brand tone and compliance standards.
- Track and manage customer cases through CRM platforms.
- Facilitated clear communication across departments to ensure streamlined resolution processes.
Customer Service Advisor / Office Administrator
ABB Ltd
St Neots
2023.11 - 2024.11
- Delivered high-volume customer support across phone, email, and live chat.
- Generated insight reports from customer feedback to support service improvements.
- Supported financial reconciliation, database management, and internal reporting.
- Coordinated with departments to resolve complex customer issues.
Social Media Manager
The Church of Pentecost
Milton Keynes
2022.09 - 2023.10
- Led creative team of ten to produce graphics, photography, and video content aimed at enhancing brand visibility and audience engagement.
- Implemented structured content calendars increasing engagement by 30%.
- Produced event photography, video highlights, and social campaign assets.
- Ran digital engagement initiatives including live Q&A; sessions and virtual events.
- Developed an efficient content calendar leading to a well-organised posting schedule.
Event & Social Media Manager
Visa Versa Entertainment
London
2021.06 - 2022.09
- Produced content for Instagram, TikTok, and Reels promoting live events.
- Increased event attendance by 20% through targeted social campaigns.
- Coordinated event logistics and promotional partnerships.
- Created behind-the-scenes content strengthening brand identity.
Digital Marketing Intern
Nechells Pod
Birmingham
2021.01 - 2021.06
- Created paid social campaigns increasing youth awareness by 25%.
- Used Google Ads and analytics to optimise campaign performance.
- Supported digital outreach campaigns and community storytelling initiatives.
Education
Master of Arts - Future Media
Birmingham City University
Birmingham, United Kingdom 2023.09 - 1 2025
Bachelor of Arts - Sociology and Criminology
Birmingham City University
Birmingham, United Kingdom 2019.09 - 6 2022
Skills
- Digital Marketing & Campaign Strategy – multi-channel campaigns, social media strategy, SEO, email marketing
- Content Production – Adobe Photoshop, Illustrator, InDesign, Premiere Pro, Canva, CapCut
- Audience Engagement – community building, trend analysis, influencer collaboration
- Data & Analytics – Google Analytics, CRM systems (Salesforce, HubSpot), performance reporting
- Brand & Communication – copywriting, storytelling, stakeholder communication
Timeline
Complaints Investigator (Digital & Customer Experience)
Santander Bank UK
2025.01 - 2026.01
Customer Service Advisor / Office Administrator
ABB Ltd
2023.11 - 2024.11
Master of Arts - Future Media
Birmingham City University
2023.09 - 1 2025
Social Media Manager
The Church of Pentecost
2022.09 - 2023.10
Event & Social Media Manager
Visa Versa Entertainment
2021.06 - 2022.09
Digital Marketing Intern
Nechells Pod
2021.01 - 2021.06
Bachelor of Arts - Sociology and Criminology
Birmingham City University
2019.09 - 6 2022