Summary
Overview
Work history
Education
Skills
Additional Information
Custom
Certification
Timeline
Generic

STEPHANIE AGBRO

Sheffield

Summary

A detail-oriented professional with expertise in data analysis and reporting, SQL database querying, and advanced Excel functions. Proficient in Power BI for creating insightful dashboards and data models, alongside Python for effective data manipulation. Demonstrates strong skills in problem solving, critical thinking, and regulatory compliance. Adept at customer and stakeholder communication, fostering team collaboration and innovation. Committed to leveraging technology proficiency to enhance CRM systems and Microsoft Office Suite capabilities. Career goals include advancing analytical skills to drive strategic decision-making within dynamic organisations.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Junior data analyst

OVO Energy
07.2023 - 10.2024
  • Analysed complaint data to identify patterns and escalated key issues to management
  • Utilised advanced Excel functions, improved efficiency in data processing.
  • Assisted senior analysts in developing predictive models, enhanced forecasting accuracy.
  • Fulfilled report generation deadlines consistently without compromising quality.
  • Maintained detailed documentation of all analytical procedures performed.
  • Conducted ad-hoc analysis as per management requests, provided actionable insights.
  • Liaised with IT department for resolving technical issues, minimised downtime.
  • Interpreted raw data to draw meaningful conclusions.
  • Adhered strictly to company's data protection policies whilst handling sensitive information.
  • Translated complex raw data into understandable presentations for non-technical audiences, facilitating informed decision making at all levels within the organisation.

Customer Service Administrator

Utility Warehouse
09.2022 - 07.2023
  • Generated weekly reports on complaint trends and customer issues for the internal team
  • Managed and updated sensitive data across systems ensuring accuracy and compliance
  • Recognised for a high level of accuracy and efficient data processing
  • Built positive relationships through inclusive and respectful communication
  • Improved customer satisfaction by promptly responding to enquiries.
  • Streamlined administrative processes to enhance productivity.
  • Documented all customer interactions for reference and analysis.
  • Resolved complex issues for enhanced customer experience.

Customer Service Advisor

Capita
10.2015 - 07.2019
  • Investigated customer billing data to resolve disputes and ensure accuracy
  • Supported internal escalation processes with detailed documentation and data summaries
  • Delivered performance metrics reports to team leaders to monitor service levels
  • Fostered team collaboration and showed flexibility in a fast-paced environment
  • Implemented new protocols for efficient complaint management.
  • Assisted customers in product selection to boost sales.
  • Conducted regular meetings with staff, boosted morale and productivity levels.
  • Coordinated with other teams to resolve multi-faceted client problems swiftly.

Education

B.Sc. - Animal & Environmental Biology

University of Port Harcourt
Nigeria
10.2003 - 10.2009

Skills

  • Data Analysis & Reporting
  • SQL & Database Querying
  • Excel (Advanced Functions, Pivot Tables, VLOOKUP)
  • Power BI (Dashboards, DAX, Data Modelling)
  • Python (Fundamentals, Data Manipulation)
  • Data Cleaning & Management
  • Problem Solving & Critical Thinking
  • Regulatory & Process Compliance
  • Customer and Stakeholder Communication
  • Team Collaboration & Innovation
  • Technology Proficiency
  • CRM Systems
  • Microsoft Office Suite

Additional Information

Fully equipped home office, Strong attention to detail and curiosity for continuous learning, Able to work independently and within teams, References available upon request

Custom

  • Singing
  • Photography
  • Writing
  • Fashion Styling
  • Painting

Certification

Foundations: Data, Data, Everywhere -Google 2025


Ask Questions to Make Data-Driven Decisions- Google 2025


Prepare Data for Exploration- Google 2025

Process Data from Dirty to Clean- Google 2025


Level 3 Skills Bootcamps in Data Analytics certificate -Think Employment 2025





Timeline

Junior data analyst

OVO Energy
07.2023 - 10.2024

Customer Service Administrator

Utility Warehouse
09.2022 - 07.2023

Customer Service Advisor

Capita
10.2015 - 07.2019

B.Sc. - Animal & Environmental Biology

University of Port Harcourt
10.2003 - 10.2009

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STEPHANIE AGBRO