Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Stephani Scarpa

London

Summary

Dedicated and results-driven customer service professional with years of experience in delivering exceptional service across diverse industries. Proven ability to handle customer inquiries, resolve complaints, and ensure customer satisfaction through effective communication and problem-solving skills. Known for maintaining a positive attitude, managing high-volume calls, and working collaboratively with teams to achieve organizational goals. Passionate about fostering lasting relationships and enhancing customer experiences.

Overview

13
13
years of professional experience
6039
6039
years of post-secondary education
1
1
Certification

Work History

Yoga Instructor

Self Employed
Boston, USA
02.2012 - 02.2025
  • Develop and implement yoga classes tailored to individual needs, abilities and goals
  • Create a safe and comfortable environment for students of all ages and skill levels to practice yoga
  • Conducted private one-on-one yoga sessions with clients who have specific health concerns or goals
  • Provided modifications to poses based on individual physical limitations or injuries

Licensed Massage Therapist

Elements Massage
Charleston, USA
11.2022 - 12.2023
  • Established positive relationships with clients through attentive listening skills during consultations
  • Developed and implemented individualized massage therapy treatments to meet clients' needs
  • Adapted treatment plans based on each patient's individual needs and preferences through careful listening and observation skills

Bartender/Server

Cunard Tavern
Boston, MA USA
06.2020 - 09.2022
  • Enhanced customer experience by suggesting food pairings with beverages.
  • Increased upselling success rate by learning about various drink profiles and preferences.
  • Handled cash transactions accurately preventing discrepancies in daily takings.
  • Utilised POS systems efficiently to process orders quickly.
  • Delivered exceptional customer service, resulting in repeat business.

Air Export Agent

Unique Logistics
Boston, USA
01.2016 - 03.2020
  • Developed strong relationships with customers, airlines, and forwarders to ensure smooth handling of shipments
  • Coordinated pick-up of cargo from vendors and monitored deliveries to final destinations
  • Monitored flight schedules closely and provided timely notification to customers of any delays or changes in arrival times
  • Maintained accurate records of shipments in the system to ensure compliance with laws and regulations
  • Generated reports regarding customs clearance activities, shipment costs and invoices and other relevant data

Bartender/Server

Blackstone
Boston, USA
02.2014 - 03.2020
  • Offer friendly service in a high volume restaurant
  • Exercised focus and concentration to keep track of tables and remember orders
  • Maintain a clean and fully stocked environment; inventory management
  • Be a team player during busy, stressful shifts
  • Processing payments and handling cash and credit transactions

Education

Certification in Massage Therapy -

Elizabeth Grady School of Massage Therapy
Medford, MA USA

Yoga Instructor -

Tribe Yoga Teacher Training
Goa, India

Two Semesters - Biology

University of Massachusetts
Amherst, MA USA

Skills

  • Reliable
  • Positive
  • Communicative
  • Calm under pressure

Certification

  • Licensed Massage Therapist
  • Yoga Instructor

Timeline

Licensed Massage Therapist

Elements Massage
11.2022 - 12.2023

Bartender/Server

Cunard Tavern
06.2020 - 09.2022

Air Export Agent

Unique Logistics
01.2016 - 03.2020

Bartender/Server

Blackstone
02.2014 - 03.2020

Yoga Instructor

Self Employed
02.2012 - 02.2025

Certification in Massage Therapy -

Elizabeth Grady School of Massage Therapy

Yoga Instructor -

Tribe Yoga Teacher Training

Two Semesters - Biology

University of Massachusetts

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Stephani Scarpa