STEPH MATHURIN
Maidenhead,UK
Summary
A dedicated professional with over a decade of experience within hospitality, administration and early years education. I pride myself on having a sharp eye for detail, genuine enthusiasm for learning and building relationships with people. Throughout my career I have thrived in fast-paced environments, working well under pressure whilst not compromising my patient and compassionate nature. I am eager to bring my skills, warm presence and continued passion for customer service to a hospitality role.
Overview
15
15
years of professional experience
Work history
Nanny (Mothers Support)
Helen Colton
Maidenhead, Windsor and Maidenhead
2025.01 - Current
- Supporting the mother with mental health issues.
- Building a trusted and positive relationship with both the mother and children.
- Assist with hygiene and sleep routines for two children aged 3 and 1.
- Planning and implementing varied activities, including sensory, education, outdoor and imaginative play.
- Work alongside the mothers mental health team to support and aid her progress.
- Providing emotional and pastoral support for the 3 year old.
- Light household duties such as cleaning and cooking.
Customer Advisor/Bartender
Barley Mow Pub
Maidenhead
2016.01 - 2026.02
- Providing a welcoming environment for regular clientele to drive repeat business and loyalty.
- Building positive, strong and personal relationships with all customers.
- Maintaining sharp attention to detail regarding venue presentation and health and safety standards.
- Maintaining stock auditing and stock rotation.
- Secure end-of-day financial reporting.
Teaching Assistant
Positive Steps Nursery
Maidenhead
2014.09 - 2015.06
- Facilitated a structured and engaging learning environment for children aged 2–5.
- Developed skills in coordinating group activities effectively.
- Acted as a vital link between the school, parents, and staff.
- Supported safe outdoor play for children during lunchtime activities.
- Implemented engaging and educational play activities for children.
Trading Assistant
SITA Trading
Maidenhead, Windsor and Maidenhead
2013.03 - 2014.03
- Recording stock quantities received from trading depots.
- Verifying stock pictures contained all correct details.
- Conducted stock reconciliation to ensure inventory accuracy.
- Liaised with trading depots to coordinate stock transfers.
- Developed strong professional relationships with important contacts to enhance collaboration.
Front of House Receptionist
Sir Christopher Wren Hotel and Spa
Windsor, Windsor and Maidenhead
2011.01 - 2012.09
- Delivered a premium front-of-house experience within a fast-paced hotel environment.
- Acted as the primary point of contact for guests, managing room allocations, reservations, and conducting property tours to enhance the guest experience.
- Taking ownership of conflict resolution and feedback management, ensuring every guest felt heard.
- Managed back-of-house operations, including inventory rotation and nightly financial cashing-up with 100% accuracy.
- Show around of hotel for special occasion stays.
- Handled sensitive information with discretion to maintain confidentiality.
Education
NVQ - Customer Service
Food Hygiene Certificate
Child Safeguarding Certificate
Skills
- Customer Service
- Front-of-House Expertise
- Food hygiene
- Interpersonal Skills
- Client Relationship Management
LANGUAGES
English (Fluent)
REFERENCES
Available upon request
Timeline
Nanny (Mothers Support)
Helen Colton
2025.01 - Current
Customer Advisor/Bartender
Barley Mow Pub
2016.01 - 2026.02
Teaching Assistant
Positive Steps Nursery
2014.09 - 2015.06
Trading Assistant
SITA Trading
2013.03 - 2014.03
Front of House Receptionist
Sir Christopher Wren Hotel and Spa
2011.01 - 2012.09