Steph Judge
Basingstoke,Hampshire
Summary
Motivated professional with a strong focus on customer satisfaction and a proven track record in management within fast-paced environments. Demonstrates effective communication skills and a methodical approach to tasks, ensuring high standards and successful team collaboration. Seeking new challenges to leverage management expertise and enhance team productivity.
Overview
35
35
years of professional experience
Work History
Assistant manager
McDonald's (Trading as PearTree Restaurants)
Newbury, West Berkshire
07.2012 - Current
- Delegated tasks to team members efficiently improving overall productivity.
- Increased staff productivity by providing comprehensive training programmes.
- Handled stock control duties diligently preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed daily operations to ensure smooth running of the shop floor.
- Streamlined store operations with efficient scheduling.
- Minimised inventory loss for improved profit margins.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Provided support to manager during audits, ensuring accurate reports.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Shift manager
McDonald's
Tothill, Newbury, West Berkshire
06.2008 - 07.2012
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Trained staff on product knowledge, resulted in better customer interactions..
- Delivered excellent customer service by overseeing staff training programmes.
- Coordinated with team members for seamless shift transitions.
Shift manager
McDonald's
Newbury, Retail Park, West Berkshire
09.2007 - 06.2008
- Delivered excellent customer service by overseeing staff training programmes.
- Coordinated with team members for seamless shift transitions.
- Recruited new hires to strengthen the existing workforce..
- Resolved customer complaints promptly to maintain high service standards.
- Oversaw cash management processes, ensured accuracy at end of each shift.
Shift manager
McDonald's
Medway Towns, Kent
08.1990 - 09.2007
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Trained staff on product knowledge, resulted in better customer interactions..
- Delivered excellent customer service by overseeing staff training programmes.
Education
L3 Certificate in Human Resources Practices - Human Resources
Chartered Institute of Personnel And Development
05/2019 - 05/2021
L3 Award in Supervising Food Safety in Catering -
Chartered Institute of Enviromental Health
Skills
- Shift Management
- Customer Service
- Inventory control
- People Practices & Management
- Staff scheduling
Affiliations
- Gardening
- Walking with my Husband & Dog
- Enjoying time away in our campervan
- Spending time with my Grandchildren
References
References available upon request.
Timeline
Assistant manager
McDonald's (Trading as PearTree Restaurants)
07.2012 - Current
Shift manager
McDonald's
06.2008 - 07.2012
Shift manager
McDonald's
09.2007 - 06.2008
Shift manager
McDonald's
08.1990 - 09.2007
L3 Certificate in Human Resources Practices - Human Resources
Chartered Institute of Personnel And Development
05/2019 - 05/2021
L3 Award in Supervising Food Safety in Catering -
Chartered Institute of Enviromental Health
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