Summary
Overview
Work History
Education
Skills
Timeline
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STEPH HOLMBERG

Dublin,Ireland

Summary

Passionate tech professional currently engaged in driving increased revenue & efficiency within the digital trust space. Expert level skills in bringing together people & business driving YoY growth and market share.

Overview

9
9
years of professional experience

Work History

EMEA BUSINESS DESK MANAGER

DigiCert
01.2023 - Current
  • Championed continuous improvement by conducting regular reviews of internal processes and systems to drive efficiency gains and reduce operational costs.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Improved communication between departments by proactively addressing inquiries and concerns related to deal processing tasks.
  • Facilitated comprehensive training of new hires ensuring high productivity and compliance with business requirements.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.

GLOBAL DEAL DESK MANAGER

DigiCert
03.2021 - 01.2023
  • Coordinated with senior level leadership to ensure their needs were being met driving QoQ sales growth
  • Primary liaison between sales and internal legal teams managing over 50 contract negotiations at any one time
  • Reduced contract implementation times down to 5 days through process innovation & automation
  • Managed VIP & Executive customer communications ensuring progress in legal discussions & revenue realization
  • Directed the priority, progress and escalations of over 90 contracts per quarter contributing to the fastest growing vertical of the business
  • Implemented Continuous Improvement techniques within the company to streamline identifying & solving problems with varying degrees of complexity

SENIOR OPERATIONS MANAGER

ION Solar
01.2020 - 01.2021
  • Directed a team of managers, supervisors, and customer-facing specialists to ensure over 1000 customers per month were given a world-class solar installation experience
  • Implemented a company wide process change from project owners to an assembly line model, through collaboration with cross-functional teams driving down cycle times by 25% and raising realization by 10%
  • Built trust with direct reports by having an open door policy and leading with a "boots on the ground" mindset for changes

OPERATIONS PROJECT MANAGER

Vivint Solar
01.2018 - 12.2019
  • Utilized eNPS feedback to identify crucial initiatives affecting organizational ability to scale without sacrificing high-trust culture, raising the score 20 basis points
  • Coordinated high-impact think tanks and peer on peer focus groups with a sole purpose of increasing co-departmental efficiency and driving attrition down 20%, resulting in a less frustrated customer experience and higher retention
  • Initiated, developed and ultimately directed the entire "Work from Home" program which resulted in decreased attrition, increased performance efficiencies, higher market penetration and an incredible relationship between the IT and Customer Operations organizations

PROJECT MANAGER

360 Solar
04.2016 - 11.2017
  • Set the standard for all construction project's timelines and efficiency rates across all operational teams resulting in maximum ROI, up to 30%
  • Maintained all jurisdictional relationships at a professional standard giving the company an edge on project timelines driving down cycle times on average 15 days
  • Modified and directed project plans to meet organizational & jurisdictional needs allowing crucial parts of the business to focus on critical escalations and new revenue
  • Audited potentially risky processes and developed solutions to drive down total escalations by 19% within a years time
  • Directed day-to-day operational aspects of project management monitoring the progress of construction activities & milestones

HUMAN RESOURCES DIRECTOR

Hibrid.
04.2015 - 04.2016
  • Implemented employee-centric initiatives, continuously improving culture raising retention during a high growth startup period
  • Designed and published all content for the employee handbook, outlining & adhering to all legal regulations & policies reducing company liability and risk resulting in 0 incidents while employed
  • Abated employee centric conflict & escalations in the work environment, decreasing unnecessary C-level burden.

Education

Bachelor of Science - Marriage And Family Studies

Brigham Young University - Idaho
Rexburg, ID
12.2013

Skills

  • ITB2B Sales Operations & Support
  • B2B SaaS Implementation & Management
  • Advanced Digital Trust Domain Knowledge
  • ICT Project Management
  • Product Contract Coordination
  • Process Innovation & Automation
  • Procedure Strategy, Development & Quality Control
  • Subject Matter Expert Management & Development
  • Cross Functional Communications & Leadership
  • Continuous Improvement & Problem Solving
  • Risk & Regulation Analytics
  • Financial & ROI Analysis: Excel
  • Agile Methodologies
  • CRM Management: Salesforce & Talkdesk
  • Business Priority Directorship
  • KPI Setting & Improvement

Timeline

EMEA BUSINESS DESK MANAGER

DigiCert
01.2023 - Current

GLOBAL DEAL DESK MANAGER

DigiCert
03.2021 - 01.2023

SENIOR OPERATIONS MANAGER

ION Solar
01.2020 - 01.2021

OPERATIONS PROJECT MANAGER

Vivint Solar
01.2018 - 12.2019

PROJECT MANAGER

360 Solar
04.2016 - 11.2017

HUMAN RESOURCES DIRECTOR

Hibrid.
04.2015 - 04.2016

Bachelor of Science - Marriage And Family Studies

Brigham Young University - Idaho

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STEPH HOLMBERG