Stella Harmony Michael
Manchester
Summary
Health Care Assistant with over 2 years of experience delivering person-centered care in diverse healthcare environments. Proficient in daily living assistance, health monitoring, and emotional support to ensure patient dignity and safety. Strong background in medication administration and health assessments, collaborating effectively with multidisciplinary teams. Committed to enhancing patient care and improving quality of life for individuals in need. Enthusiastic about supporting young learners and fostering positive classroom environment. Skilled in communication, patience, and empathy, making it easy to build strong relationships with children and staff. Adaptable and quick to learn, ready to assist with lesson planning, classroom management, and individual student needs. Eager to contribute energy and creativity to help students succeed.
Overview
3
3
years of professional experience
Work History
Business Analyst
Any Consultancy Ltd
06.2024 - Current
- Led the successful implementation and migration of a legacy ERP system to a cloud-based Deltek ERP and CRM solution.
- Analysed business processes to identify areas for improvement and documented comprehensive requirements.
- Developed detailed user stories and acceptance criteria to support development efforts.
- Conducted backlog grooming sessions to refine and prioritize user stories in line with business objectives.
- Collaborated with cross-functional teams to ensure effective communication and project alignment.
- Supported sprint planning by reviewing and preparing user stories for development.
- Monitored project progress through regular team check-ins and maintained Agile performance metrics.
- Provided clarification and support to development teams during sprints to maintain delivery momentum.
- Led sprint reviews, showcasing completed work and gathering stakeholder feedback.
- Ensured accurate and updated documentation post-sprint for continued project transparency.
Health Care Assistant
Fortress care limited
Manchester
02.2025 - 09.2025
- Assisting with washing, bathing, and dressing, Helping with grooming and maintaining personal hygiene. Supporting with toileting and continence care.
- Preparing meals and assisting with feeding if required, Helping with mobility (moving around the house, getting in/out of bed). Administering or prompting medication according to care plans. Light housekeeping tasks (laundry, cleaning, tidying).
- Providing conversation and companionship. Encouraging hobbies, social interaction, and mental stimulation. Offering reassurance and emotional comfort.
- Observing and reporting changes in the client's health or behavior. Checking vital signs if trained (e.g., blood pressure, temperature). Liaising with healthcare professionals when needed.
- Ensuring a safe living environment (removing hazards, checking equipment). Supporting with mobility aids and ensuring proper use. Responding to emergencies quickly and appropriately.
- Maintaining accurate records of care provided. Following care plans and company/agency policies. Respecting confidentiality, dignity, and client independence.
Mental Health Care Assistant
Retro Healthcare
01.2023 - 05.2024
- Provided support and guidance to individuals facing homelessness.
- Empowered clients to access community resources and services.
- Collaborated with a multidisciplinary team to deliver high-quality, client-centred care.
- Maintained a safe and secure environment through safety protocols.
- Developed and facilitated workshops on life skills, financial literacy, and job readiness.
- Delivered high standards of care to young patients.
- Organized and participated in social and educational activities.
- Fostered empathetic communication with patients and their families.
Education
Health and Social Care Level 3 Diploma - National Vocational Qualification, NVQ
Multi Trades Training Ltd
online2017
SSCE Certificate - GCSE Equivalent in Mathematics and English
community girls secondary school, omoku
2013
Skills
- Project management
- User story development
- Agile methodology
- Business process analysis
- Cross-functional collaboration
- Client relationship management
- Patient interaction
- Health care documentation
- Safety protocol adherence
- Emotional support delivery
- Workshop facilitation
- Empathetic communication
- Team building
- Time management
- Problem solving
- Positive attitude
- Clear communication
- Patience and tolerance
- Team player
- Student supervision
- Classroom support
- Activity planning
- Tutoring
- Classroom preparation and maintenance
- Positive reinforcement
- Challenging behaviour management
- Maintaining safe environments
- Homework and test preparation
- Learner engagement
- Behaviour management
- Child protection and safeguarding guidelines
- Student safety
- Mentoring students
- Academic support
- Classroom supply management
- Special needs support
- One-to-one and small group instruction
- Performance tracking
- Student progress reporting
- Excellent literacy skills
- Record-keeping
- Safeguarding policy knowledge
- Student engagement
- Speech and language development
- Behaviour monitoring
- Classroom management
- Tutoring students
- Student and parent relationships
- Developing learning materials
- Creative lesson planning
- Stress management
- Teaching techniques
- Individual and group instruction
- Student assessments
- Child protection training
- Behaviour modelling
- Classroom inventory management
- Lesson preparation
- Constructive feedback delivery
References
Available upon request.
Custom Section
- Project Requirements Analyst Certificate
- APRM Project Manager
- SSCE Certificate GCSE Equivalent in Mathematics and English (Recognized Qualification)
- Health and Social Care Level 3 Diploma (National Vocational Qualification, NVQ)
- 2025, Basic Life Support, First Aid, Fire Safety, Infection Control, Safeguarding Adults, Mental Capacity Act, Care certificate
- PMVA Trained (Prevention Management of Violence and Aggression)
- Moving and Handling Certification
- Food Hygiene Certificate
Languages
English
Intermediate
B1
Timeline
Health Care Assistant
Fortress care limited
02.2025 - 09.2025
Business Analyst
Any Consultancy Ltd
06.2024 - Current
Mental Health Care Assistant
Retro Healthcare
01.2023 - 05.2024
Health and Social Care Level 3 Diploma - National Vocational Qualification, NVQ
Multi Trades Training Ltd
SSCE Certificate - GCSE Equivalent in Mathematics and English
community girls secondary school, omoku