Stella Chinonso Aguh

- Managed inventory control, cash control, and store opening and closing procedures.

- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

- Organize the principal’s calendar, schedule meetings, and manage appointments.

- Prioritize tasks and ensure the principal is prepared for daily activities.

- Draft, proofread, and send emails, letters, and internal memos.

- Respond to queries on behalf of the principal when appropriate.

- Arrange and coordinate meetings with staff, parents, and external stakeholders.

- Prepare agendas, take minutes, and follow up on action points.

- Maintain confidential records and files (digital and paper).

- Assist with compiling reports and presentations.

- Act as a first point of contact between the principal and staff, students, parents, and visitors.

- Relay messages accurately and handle routine enquiries.

- Provided daily personal care and emotional support for my elderly grandmother with arthritis and early-stage dementia.

- Assisted with mobility using a walking aid and ensured home safety.

- Managed medication reminders and hospital appointments.

- Prepared nutritious meals, maintained a clean living environment, and ensured her comfort and hygiene.

- Offered companionship and stimulation through conversation and gentle activities.